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  1. #1

    [7SP1Ult x64] Unable to update optional updates.

    Until recently I have been able to update all important windows updates. I am trying to install all optional updates especially language packages but every time I do I have to reinstall many important windows update all over again. I am doing this because in order to install AMD software all windows updates need to be installed in a Win 7 PC. SFC has been checked and is valid. This is my CBS folder WeTransfer. Originally the CBS folder was ~50 GB but I deleted some log files and restarted PC. I also have done the SURT/DISM scan. I have a Windows 7 Ultimate 6.1.7601.24023 Service Pack 1 64-bit PC.


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  2. #2
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    Re: Unable to update optional updates.

    Hello and welcome to Sysnative!
    Which AMD software are you trying to install and which optional updates are listed?


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  3. #3

    Re: Unable to update optional updates.

    I am trying to install radeon-software-adrenalin-18.1.1-minimalsetup-180118_web.exe and I seem to have installed all the language packages after a lot of hardship. Updates see attached.
    Attached Files Attached Files

  4. #4
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        Intel Core i7-8700K 3.7GHz
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        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
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    Re: Unable to update optional updates.

    Do not install the Previews as they cause more issues than good. Do any error messages come up when installing Adrenalin?


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  5. #5

    Re: Unable to update optional updates.

    According to the log, see attached. Besides what I am really trying to do is get rid of video slicing that I get when watching video streaming on some sites. I'm never sure if it's the graphic card or something else since I get the same thing when using the Intel graphic card. This is why I am attempting a clean install. (Clean Install AMD Graphics Drivers | Community). Just in case these are my specs:
    Motherboard
    ASRock Z77 Extreme4 (CPUSocket)
    CPU
    Intel Core i5 3570K @ 3.40GHz
    Ivy Bridge 22nm Technology
    RAM
    16.0GB Dual-Channel DDR3 @ 799MHz (11-11-11-28)
    Graphics
    DELL M770 (1280x1024@60Hz)
    Intel HD Graphics 4000 (ASRock)
    1024MB ATI AMD Radeon R7 200 Series (Sapphire/PCPartner)
    CrossFire Disabled
    Graphics Chipset - AMD Radeon R7 200 Series
    Memory Size - 1024 MB
    Memory Type - GDDR5
    Core Clock - 950 MHz
    Windows Version - Windows 7 (Service Pack 1) (64 bit)
    System Memory - 16 GB
    CPU Type - Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
    Radeon Software Crimson ReLive Edition 17.2.1 Driver Version 16.60.2011 (Windows Driver Store Version 21.19.519.0)
    Attached Files Attached Files

  6. #6
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    I think the warning on the website is just a precaution. In all my years of handling computers, I've never had to install an optional update as a prerequisite for something else to work.
    Did you try an older version?


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  7. #7

    Re: Unable to update optional updates.

    Do you mean the log? I think I've had better luck with older versions but I think I would still have the video slicing problem.

  8. #8
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    I meant the older driver version.


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  9. #9

    Re: Unable to update optional updates.

    You mentioned the warning on the website, I think you are referring to the fail mentioned in the log.

  10. #10
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    oh, the warning refered to having all the optional updates installed.


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  11. #11

    Re: Unable to update optional updates.

    I guess I could install an older driver but I would still have the video slicing.

  12. #12
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    I don't believe this is related to Windows Update and I would therefore recommend visiting our Hardware forum or Windows 7 forum. Are there currently any optional updates to be installed?


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  13. #13

    Re: Unable to update optional updates.

    As you can see the important updates need to be installed. Hopefully I won't have to go back and forth with the installment as I did before. From the previous attachment you can see those are the only optional updates to be installed and at this point I don't know if I need them. I'll post on the hardware forum and I would appreciate it if you would help in that thread if you could.

  14. #14
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    Wait. All of these updates need to be installed? If so, go ahead and try all the important ones and attach CBS.log if any fail.


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  15. #15

    Re: Unable to update optional updates.

    OK. I have completed updating the important updates. At first it stated that 5 were not successful so I retried. After the second try all important updates were successful. The CBS folder is now 3 GB. After restarting PC. Windows Update informs me that there are now 5 optional and no important updates. See attachment.
    Attached Files Attached Files
    • File Type: rar 1.rar (17.9 KB, 3 views)

  16. #16
    Moderator
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    These can safely be ignored.
    Han Solo says thanks for this.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  17. #17
    Moderator
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    Join Date
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    Posts
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    Are there any other issues?


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  18. #18

    Re: Unable to update optional updates.

    No thanks.

  19. #19

    Re: Unable to update optional updates.

    Actually I just did an important update, 3 successful and one failed. See attached.
    Attached Files Attached Files
    • File Type: rar 4.rar (8.1 KB, 4 views)

  20. #20
    Moderator
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
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    23
    Posts
    12,287
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Unable to update optional updates.

    Attach CBS.log.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

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