[SOLVED] windows 7 x64 update failed error code 643 and 80073712

etcwilliams · Jun 2, 2015

BrianDrab said:
Thank you. I've reviewed all the logs and I still believe the reason for the failure is that it is detecting another or newer version of .NET. Very odd. But I was able to obtain some more information (specifically the GUID) that it thinks is installed.

In the following log file I found the following: Microsoft .NET Framework 4 Client Profile Setup_20150602_003447229-MSI_netfx_Core_x64.msi.txt

Code:

Action start 0:34:49: FindRelatedProducts. MSI (s) (C4:EC) [00:34:49:659]: PROPERTY CHANGE: Adding NEWERVERSIONDETECTED property. Its value is '{26784146-6E05-3FF9-9335-786C7C0FB5BE}'. MSI (s) (C4:EC) [00:34:49:660]: Doing action: CA_BlockOlderVersionInstall MSI (s) (C4:EC) [00:34:49:660]: Note: 1: 2205 2: 3: ActionText Action ended 0:34:49: FindRelatedProducts. Return value 1. Action start 0:34:49: CA_BlockOlderVersionInstall. MSI (s) (C4:EC) [00:34:49:662]: Product: Microsoft .NET Framework 4 Client Profile -- A later version of Microsoft .NET Framework 4 Client Profile is already installed.

As a result I would like you to do the following.

FRST Registry Search
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Copy and paste 26784146-6E05-3FF9-9335-786C7C0FB5BE into the Search box and click the Search Registry button.

4. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.

hey i decided to try a 3rd party tool ccleaner and in that add/remove it shows .net framework 4.5.2 but windows add/remove doesnt, want me to still these steps you gave me?

etcwilliams · Jun 2, 2015

BrianDrab said:
Thank you. I've reviewed all the logs and I still believe the reason for the failure is that it is detecting another or newer version of .NET. Very odd. But I was able to obtain some more information (specifically the GUID) that it thinks is installed.

In the following log file I found the following: Microsoft .NET Framework 4 Client Profile Setup_20150602_003447229-MSI_netfx_Core_x64.msi.txt

Code:

Action start 0:34:49: FindRelatedProducts. MSI (s) (C4:EC) [00:34:49:659]: PROPERTY CHANGE: Adding NEWERVERSIONDETECTED property. Its value is '{26784146-6E05-3FF9-9335-786C7C0FB5BE}'. MSI (s) (C4:EC) [00:34:49:660]: Doing action: CA_BlockOlderVersionInstall MSI (s) (C4:EC) [00:34:49:660]: Note: 1: 2205 2: 3: ActionText Action ended 0:34:49: FindRelatedProducts. Return value 1. Action start 0:34:49: CA_BlockOlderVersionInstall. MSI (s) (C4:EC) [00:34:49:662]: Product: Microsoft .NET Framework 4 Client Profile -- A later version of Microsoft .NET Framework 4 Client Profile is already installed.

As a result I would like you to do the following.

FRST Registry Search
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Copy and paste 26784146-6E05-3FF9-9335-786C7C0FB5BE into the Search box and click the Search Registry button.

4. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.

ok here is the search result

================== Search Registry: "26784146-6E05-3FF9-9335-786C7C0FB5BE" ===========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6414876250E69FF3395387C6C7F05BEB\InstallProperties]
"ModifyPath"="MsiExec.exe /X{26784146-6E05-3FF9-9335-786C7C0FB5BE}"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6414876250E69FF3395387C6C7F05BEB\InstallProperties]
"UninstallString"="MsiExec.exe /X{26784146-6E05-3FF9-9335-786C7C0FB5BE}"

====== End of Search ======

BrianDrab · Jun 2, 2015

Interesting about showing in CCleaner and not in Add/Remove programs. Maybe we'll use an uninstaller like Revo. Before we do, try this.

1. Click your start button and type cmd.
2. Right-click on cmd.exe that comes up and select Run as administrator.
3. Once the command-prompt is open please copy and paste the following and hit enter.
MsiExec.exe /X{26784146-6E05-3FF9-9335-786C7C0FB5BE}

Let me know what it says.

etcwilliams · Jun 2, 2015

BrianDrab said:
Interesting about showing in CCleaner and not in Add/Remove programs. Maybe we'll use an uninstaller like Revo. Before we do, try this.

1. Click your start button and type cmd.
2. Right-click on cmd.exe that comes up and select Run as administrator.
3. Once the command-prompt is open please copy and paste the following and hit enter.
MsiExec.exe /X{26784146-6E05-3FF9-9335-786C7C0FB5BE}

Let me know what it says.

asks me if im sure if i want to uninstall this product. ive used revo in the past so my trial is up

BrianDrab · Jun 2, 2015

Go ahead and answer Yes to uninstall. Let me know if any errors happen. If it uninstalls successfully then go ahead and try the update you were attempting again.

etcwilliams · Jun 2, 2015

BrianDrab said:
Go ahead and answer Yes to uninstall. Let me know if any errors happen. If it uninstalls successfully then go ahead and try the update you were attempting again.

uninstalled fine, gone from ccleaner, but update still fails

BrianDrab · Jun 2, 2015

Collect new logs. Let's see if things changed now.

Please run the following tool and send me the .cab file it creates located at %TEMP%\vslogs.cab.

Download Microsoft Visual Studio and .NET Framework Log Collection Tool from Official Microsoft Download Center

etcwilliams · Jun 2, 2015

BrianDrab said:
Collect new logs. Let's see if things changed now.

Please run the following tool and send me the .cab file it creates located at %TEMP%\vslogs.cab.

Download Microsoft Visual Studio and .NET Framework Log Collection Tool from Official Microsoft Download Center

https://www.sendspace.com/file/65nf1i

BrianDrab · Jun 2, 2015

We got further as suspected. It didn't find any other versions.

Code:

Action start 21:11:27: FindRelatedProducts.
MSI (s) (B0:1C) [21:11:27:317]: Skipping action: CA_BlockOlderVersionInstall (condition is false)

Now we see the following.

Code:

06/02/15 21:11:51 DDSet_Error: Failure creating interface IAssemblyCache
06/02/15 21:11:51 DDSet_Error: CreateAssemblyCache() returned -2147024703
06/02/15 21:11:51 DDSet_Error: Error occurred while initializing fusion.
MSI (s) (B0!E8) [21:11:51:602]: Product: Microsoft .NET Framework 4 Client Profile -- Error 25003. Error occurred while initializing fusion.

Can you try renaming the following two files? Simply rename them so that it ends in .old instead of .dll.

C:\Windows\System32\msvcr100_clr0400.dll
C:\Windows\SysWOW64\msvcr100_clr0400.dll

Once you do that, try the install again. If you don't know how to rename the files or don't feel comfortable doing it, let me know and I can automate for you. Thanks.

etcwilliams · Jun 3, 2015

BrianDrab said:
We got further as suspected. It didn't find any other versions.

Code:

Action start 21:11:27: FindRelatedProducts. MSI (s) (B0:1C) [21:11:27:317]: Skipping action: CA_BlockOlderVersionInstall (condition is false)

Now we see the following.

Code:

06/02/15 21:11:51 DDSet_Error: Failure creating interface IAssemblyCache 06/02/15 21:11:51 DDSet_Error: CreateAssemblyCache() returned -2147024703 06/02/15 21:11:51 DDSet_Error: Error occurred while initializing fusion. MSI (s) (B0!E8) [21:11:51:602]: Product: Microsoft .NET Framework 4 Client Profile -- Error 25003. Error occurred while initializing fusion.

Can you try renaming the following two files? Simply rename them so that it ends in .old instead of .dll.

C:\Windows\System32\msvcr100_clr0400.dll
C:\Windows\SysWOW64\msvcr100_clr0400.dll

Once you do that, try the install again. If you don't know how to rename the files or don't feel comfortable doing it, let me know and I can automate for you. Thanks.

well that worked, got it working was able to get the optional updates and all. have another issue now, that it keeps asking to d/l and install security updates for .net 4.5.x , after it successfully did it, the first time.

BrianDrab · Jun 3, 2015

have another issue now, that it keeps asking to d/l and install security updates for .net 4.5.x , after it successfully did it, the first time.

Can you provide an example of one of them? It's best to isolate it to just one particular update. What is the KB number associated with just one of them that you are having an issue with?

Thanks.

etcwilliams · Jun 3, 2015

BrianDrab said:
have another issue now, that it keeps asking to d/l and install security updates for .net 4.5.x , after it successfully did it, the first time.

Click to expand...

Can you provide an example of one of them? It's best to isolate it to just one particular update. What is the KB number associated with just one of them that you are having an issue with?

Thanks.

sure attached!

BrianDrab · Jun 3, 2015

Good. Let's use KB2972107 as our test to narrow down the issue. Please download this update from the following link. Make sure you choose the x64 version. Then install from the downloaded file. Let me know if there are any errors. Also let me know if it shows up again to be installed. Thanks.
http://www.microsoft.com/en-us/download/details.aspx?id=44320

etcwilliams · Jun 3, 2015

BrianDrab said:
Good. Let's use KB2972107 as our test to narrow down the issue. Please download this update from the following link. Make sure you choose the x64 version. Then install from the downloaded file. Let me know if there are any errors. Also let me know if it shows up again to be installed. Thanks.
http://www.microsoft.com/en-us/download/details.aspx?id=44320

says, doesnt apply, blocked, or something else, and cant install it

BrianDrab · Jun 3, 2015

Uninstall Update
1. Click your Start button.
2. Type or copy/paste the following in the search box and hit enter
wusa /uninstall /KB:2972107

Let me know if it uninstalls or if it tells you that the update is not installed.

etcwilliams · Jun 3, 2015

BrianDrab said:
Uninstall Update
1. Click your Start button.
2. Type or copy/paste the following in the search box and hit enter
wusa /uninstall /KB:2972107

Let me know if it uninstalls or if it tells you that the update is not installed.

says its not installed on computer

BrianDrab · Jun 3, 2015

Please reset Windows Update Components. Let's see if you are prompted for these updates once this is done.

https://support.microsoft.com/en-us/kb/971058

etcwilliams · Jun 3, 2015

BrianDrab said:
Please reset Windows Update Components. Let's see if you are prompted for these updates once this is done.

https://support.microsoft.com/en-us/kb/971058

got a got a windows update error that cant be fixed 0x80070005 and it didnt fix the issue

BrianDrab · Jun 3, 2015

Thanks. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

etcwilliams · Jun 3, 2015

BrianDrab said:
Thanks. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

well i look up the error and did this (but didnt help) Solving setup errors by using the SubInACL tool to repair file and registry permissions - Aaron Stebner's WebLog - Site Home - MSDN Blogs

[SOLVED] windows 7 x64 update failed error code 643 and 80073712

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