SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 9, 2019 #21 That is correct the default Windows configuration for the Windows Modules Installer service is Manual, don't change that. Export the CBS folder Click the Start button then click Computer. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder. Find and double click on the Logs folder. Right-click on the CBS folder, and select Copy. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created. Attach this to your next post please, if the file is too big please upload the file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
That is correct the default Windows configuration for the Windows Modules Installer service is Manual, don't change that. Export the CBS folder Click the Start button then click Computer. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder. Find and double click on the Logs folder. Right-click on the CBS folder, and select Copy. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created. Attach this to your next post please, if the file is too big please upload the file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 9, 2019 #22 Hello, the CBS folder exported is here: CBS.zip Thank you.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 10, 2019 #23 Hi, Those errors are normal. Please run: DISM /Online /Cleanup-Image /Scanhealth from a Command Prompt running as Administrator Let me know if the result is "The operation completed successfully." or equivalent and collect the CBS.log after the command finished.
Hi, Those errors are normal. Please run: DISM /Online /Cleanup-Image /Scanhealth from a Command Prompt running as Administrator Let me know if the result is "The operation completed successfully." or equivalent and collect the CBS.log after the command finished.
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 10, 2019 #24 Hello, after running DISM results in Checksur.log are: ================================= Checking System Update Readiness. Binary Version 6.1.7601.24435 2019-07-10 14:33 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 535 No errors detected ____________________________________________ that's great but the problem for what I started this thread still remains - some applications are not working properly, namely all troubleshooters. The error I'm getting is typically 0x80070490 and "script stopped working". What do you think I should try/focus on? Thank you.
Hello, after running DISM results in Checksur.log are: ================================= Checking System Update Readiness. Binary Version 6.1.7601.24435 2019-07-10 14:33 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 535 No errors detected ____________________________________________ that's great but the problem for what I started this thread still remains - some applications are not working properly, namely all troubleshooters. The error I'm getting is typically 0x80070490 and "script stopped working". What do you think I should try/focus on? Thank you.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 10, 2019 #25 Hi, Please repeat the Dism command from post #23 and collect the CBS.log not the Checksur.log
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 10, 2019 #26 Hi, CBS.log attached. Thanks. Attachments CBS.log 42.7 KB · Views: 1
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 10, 2019 #27 Thanks for the log. If you run sfc /scannow it continues to report corrupted files that couldn't fix?
Thanks for the log. If you run sfc /scannow it continues to report corrupted files that couldn't fix?
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 10, 2019 #28 Hi, yes, it still says "Windows Resource Protection found corrupt files but was unable to fix some of them" New CBS.log attached. Its crazy! Thanks for your ongoing support. Attachments CBS.log 1.5 MB · Views: 1
Hi, yes, it still says "Windows Resource Protection found corrupt files but was unable to fix some of them" New CBS.log attached. Its crazy! Thanks for your ongoing support.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 10, 2019 #29 lubulo said: yes, it still says "Windows Resource Protection found corrupt files but was unable to fix some of them" New CBS.log attached. Its crazy! Click to expand... Its strange because only the first log provided by you did have information about corrupted files that we fixed all the remaining logs don't include nothing about corrupted files! Did you restart the computer? Farbar Recovery Scan Tool (FRST) Download FRST or FRST x64 and save it to the Desktop. (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64) Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed. (When the Tool opens for the first time you must click Yes on the disclaimer.) Press Scan button. It will produce a log called (FRST.txt) in the same directory the Tool is run from. The first time the Tool is run, it makes also another log (Addition.txt). Please attach both logs to your post.
lubulo said: yes, it still says "Windows Resource Protection found corrupt files but was unable to fix some of them" New CBS.log attached. Its crazy! Click to expand... Its strange because only the first log provided by you did have information about corrupted files that we fixed all the remaining logs don't include nothing about corrupted files! Did you restart the computer? Farbar Recovery Scan Tool (FRST) Download FRST or FRST x64 and save it to the Desktop. (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64) Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed. (When the Tool opens for the first time you must click Yes on the disclaimer.) Press Scan button. It will produce a log called (FRST.txt) in the same directory the Tool is run from. The first time the Tool is run, it makes also another log (Addition.txt). Please attach both logs to your post.
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 10, 2019 #30 Hi, Thanks. I did restart the computer and sfc /scannow gives still the "corrupt files" message. See the logs from FRST64 attached. Attachments Addition.txt 159.5 KB · Views: 2 FRST.txt 127.7 KB · Views: 2
Hi, Thanks. I did restart the computer and sfc /scannow gives still the "corrupt files" message. See the logs from FRST64 attached.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 11, 2019 #31 Hi, I have two questions: - is this computer from a Company ad is connected to a Domain? - do you have a external HDD connected or the machine have more than one Hard Drive and you have a second Windows instalation on that disk?
Hi, I have two questions: - is this computer from a Company ad is connected to a Domain? - do you have a external HDD connected or the machine have more than one Hard Drive and you have a second Windows instalation on that disk?
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 11, 2019 #32 Hi, It was a company computer connected to a domain and was given to me when my contract ended. I cannot log in to the company account because "windows logon services are not running". I can login locally with admin rights. I had second HDD with windows on it but currently is inactive (in Bios) I also have USB flash drive 120GB with data on it
Hi, It was a company computer connected to a domain and was given to me when my contract ended. I cannot log in to the company account because "windows logon services are not running". I can login locally with admin rights. I had second HDD with windows on it but currently is inactive (in Bios) I also have USB flash drive 120GB with data on it
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 11, 2019 #33 Hi, Thanks for the extra information. From the log: usul (S-1-5-21-1612071007-2496262000-3852455472-1004 - Administrator - Enabled) => C:\Users\usul.USPC-CM047 Click to expand... When the user profile is named like that <user>.<machine_name> its usually an indication of corruptions the user profile! do you remember that? sometimes windows enters with a temporarily user profile. Do you recognize this software "fastviewer Remoted Service 3.2" its hidden on the list of installed programs! Farbar Recovery Scan Fix !!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems... Download the file attached and save it to the Desktop as fixlist.txt (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!) Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed. Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer. The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply. Attachments Fixlist.txt 408 bytes · Views: 2
Hi, Thanks for the extra information. From the log: usul (S-1-5-21-1612071007-2496262000-3852455472-1004 - Administrator - Enabled) => C:\Users\usul.USPC-CM047 Click to expand... When the user profile is named like that <user>.<machine_name> its usually an indication of corruptions the user profile! do you remember that? sometimes windows enters with a temporarily user profile. Do you recognize this software "fastviewer Remoted Service 3.2" its hidden on the list of installed programs! Farbar Recovery Scan Fix !!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems... Download the file attached and save it to the Desktop as fixlist.txt (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!) Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed. Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer. The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 11, 2019 #34 Hello SleepyDude, Thanks again. The domain usul profile might have been corrupted - hdd was failing and got cloned on a new one - that's also the reason I had those missing files you helped to replace. The profile usul.USPC-CM047 is my local profile which was made by my IT admin after the disk replacement but before you did all your work. I don't recognize the "fastviewer Remoted Service 3.2" software but our IT had lots of software installed for remote control. In any case we can probably remove it (if possible). Fixlog.txt attached, system rebooted. Attachments Fixlog.txt 4.3 KB · Views: 1
Hello SleepyDude, Thanks again. The domain usul profile might have been corrupted - hdd was failing and got cloned on a new one - that's also the reason I had those missing files you helped to replace. The profile usul.USPC-CM047 is my local profile which was made by my IT admin after the disk replacement but before you did all your work. I don't recognize the "fastviewer Remoted Service 3.2" software but our IT had lots of software installed for remote control. In any case we can probably remove it (if possible). Fixlog.txt attached, system rebooted.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 11, 2019 #35 I think I found the problem, lets see... - open the Command Prompt as Administrator (Tutorial) - execute the following steps: Type the following commands, and press Enter after each command: net stop cryptsvc md %systemroot%\system32\catroot2.old xcopy %systemroot%\system32\catroot2 %systemroot%\system32\catroot2.old /e /s Delete all contents of the catroot2 folder, but do not delete the catroot2 folder. del %systemroot%\system32\catroot2\*.* Type the following command, and then press Enter: net start cryptsvc Wait for the command to complete and then Exit the Command Prompt window Reboot the computer - After restart run the Fix script again using FRST and post the Fixlog.txt
I think I found the problem, lets see... - open the Command Prompt as Administrator (Tutorial) - execute the following steps: Type the following commands, and press Enter after each command: net stop cryptsvc md %systemroot%\system32\catroot2.old xcopy %systemroot%\system32\catroot2 %systemroot%\system32\catroot2.old /e /s Delete all contents of the catroot2 folder, but do not delete the catroot2 folder. del %systemroot%\system32\catroot2\*.* Type the following command, and then press Enter: net start cryptsvc Wait for the command to complete and then Exit the Command Prompt window Reboot the computer - After restart run the Fix script again using FRST and post the Fixlog.txt
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 11, 2019 #36 I have to say you are really committed! Computer booted, fixlog.txt attached. Maybe also worth to note Windows want to install 4 following updates: Should I perform it or wait? Attachments Fixlog.txt 4 KB · Views: 2
I have to say you are really committed! Computer booted, fixlog.txt attached. Maybe also worth to note Windows want to install 4 following updates: Should I perform it or wait?
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 11, 2019 #37 Thank You. Don't install the updates for now. Please run a new FRST scan like you did for post #29 and post the new logs.
Thank You. Don't install the updates for now. Please run a new FRST scan like you did for post #29 and post the new logs.
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 11, 2019 #38 Ok, new logs attached, thank you. Attachments Addition.txt 157.4 KB · Views: 1 FRST.txt 126.8 KB · Views: 1
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jul 11, 2019 #39 Need to do another check... Farbar Recovery Scan Fix !!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems... Highlight the contents of the box below, right click on it and select Copy to transfer the script to the Windows Clipboard Start:: cmd: dir /s /A %systemroot%\system32\catroot cmd: dir /s /A %systemroot%\system32\catroot2 End:: Click to expand... Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Press the Fix button just once and Wait, FRST will read the instructions from the Clipboard. After the fix the system needs to restart if the tool does not request it please Restart the computer. The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply. Last edited: Jul 11, 2019
Need to do another check... Farbar Recovery Scan Fix !!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems... Highlight the contents of the box below, right click on it and select Copy to transfer the script to the Windows Clipboard Start:: cmd: dir /s /A %systemroot%\system32\catroot cmd: dir /s /A %systemroot%\system32\catroot2 End:: Click to expand... Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Press the Fix button just once and Wait, FRST will read the instructions from the Clipboard. After the fix the system needs to restart if the tool does not request it please Restart the computer. The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
L lubulo Member Joined Jun 6, 2019 Posts 20 Jul 11, 2019 #40 reading the scrip from clipboard is cool... Fixlog.txt attached Attachments Fixlog.txt 68.2 KB · Views: 1