various bsod win 7

ifthiswasthat · Oct 10, 2015

Some time ago I got bsod during chkdsk before it completed. Yesterday it happened at 98% of full scan antivirus. Today it happens at shutdown. I'm not a computer wiz but I ran the app for dump system files but the perfmon report said "error occurred while attempting to generate report". I will try to attach what I have but it might take more than one attempt. If this thing was a mule I'd just kick it to get it to work! Thanks for any help you can offer! I am starting vacation so not sure how quickly I will be able to check for replies. Thanks again!

I forgot this earlier... Win 7 Home Premium 64 ...original OS...OEM... Computer 3 years old... HP dv7 Notebook... Prod #A7B11UAR...AMD A83520M APU Quadcore HD graphics... AMD Radeon HD6620G.

ifthiswasthat · Oct 11, 2015

Ran both dskchk and full scan antivirus both completed no bsod. After restart this morning while typing "device manager" in search bar once again bsod. Hopefully the attachment included is from this event. It had today's date.

blueelvis · Oct 11, 2015

Hi ifthiswasthat & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Sun Oct 11 19:26:13.570 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\101115-22666-01.dmp]
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
System Uptime: 0 days 2:17:01.100
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+53ca6 )
 
BugCheck 3B, {c0000005, fffff800038a6ca6, fffff8800b4b92b0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
 
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800038a6ca6, Address of the instruction which caused the bugcheck
Arg3: fffff8800b4b92b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 11 06:45:28.224 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101015-22994-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600
 
System Uptime: 0 days 0:27:10.753
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+735c0 )
 
BugCheck 19, {22, 10000000000000, 0, 0}
BugCheck Info: BAD_POOL_HEADER (19)
 
Arguments: 
Arg1: 0000000000000022, 
Arg2: 0010000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 11 06:14:52.755 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101015-50154-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600
 
System Uptime: 0 days 0:43:35.284
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+64206 )
 
BugCheck A, {fffff6fc500d7000, 0, 0, fffff8000387f206}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
 
Arguments: 
Arg1: fffff6fc500d7000, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000387f206, address which referenced memory
BUGCHECK_STR:  0xA
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 10 23:27:40.484 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101015-22089-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600
 
System Uptime: 0 days 0:12:30.014
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+5395f )
 
BugCheck A, {0, 2, 1, fffff8000386495f}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
 
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000386495f, address which referenced memory
BUGCHECK_STR:  0xA
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 10 23:01:25.123 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101015-19905-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600
 
System Uptime: 0 days 0:08:14.933
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
*** WARNING: Unable to verify timestamp for bcmwl664.sys
 
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 
Probably caused by : bcmwl664.sys ( bcmwl664+2a764 )
 
BugCheck 24, {1904fb, fffff880033856e8, fffff88003384f40, fffff8000384f6d5}
BugCheck Info: NTFS_FILE_SYSTEM (24)
 
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff880033856e8
Arg3: fffff88003384f40
Arg4: fffff8000384f6d5
BUGCHECK_STR:  0x24
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 10 10:41:39.132 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100915-18938-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600
 
System Uptime: 0 days 0:15:15.662
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : nwifi.sys ( nwifi!Dot11FreeSendPacket+93 )
 
BugCheck 24, {1904fb, fffff8800704d788, fffff8800704cfe0, fffff88001249d1f}
BugCheck Info: NTFS_FILE_SYSTEM (24)
 
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff8800704d788
Arg3: fffff8800704cfe0
Arg4: fffff88001249d1f
BUGCHECK_STR:  0x24
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 10 07:31:19.093 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100915-36675-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
 
Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600
 
System Uptime: 0 days 1:25:57.013
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+b849d )
 
BugCheck A, {0, 2, 1, fffff8000390549d}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
 
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000390549d, address which referenced memory
BUGCHECK_STR:  0xA
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F.1C
 
  BIOS Release Date             01/25/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP Pavilion dv7 Notebook PC
 
  Baseboard Product             180B
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system -

Code:

**************************Sun Oct 11 19:26:13.570 2015 (UTC + 5:30)**************************
amdiox64.sys                Thu Feb 18 20:47:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 21:48:18 2010 (4BA3A3CA)
clwvd.sys                   Wed Jul 28 06:43:47 2010 (4C4F844B)
AtihdW76.sys                Wed Nov 17 17:32:04 2010 (4CE3C43C)
btwl2cap.sys                Sat Feb 12 06:36:04 2011 (4D55DCFC)
Rt64win7.sys                Wed Feb 16 14:33:57 2011 (4D5B92FD)
amd_sata.sys                Sat Apr 16 00:07:14 2011 (4DA8905A)
amd_xata.sys                Sat Apr 16 00:07:17 2011 (4DA8905D)
hpdskflt.sys                Sat May 14 00:17:02 2011 (4DCD7CA6)
Accelerometer.sys           Sat May 14 00:17:02 2011 (4DCD7CA6)
btwdpan.sys                 Mon May 16 20:28:06 2011 (4DD13B7E)
RtsPStor.sys                Mon May 30 13:20:40 2011 (4DE34C50)
btwavdt.sys                 Thu Jun 23 20:23:33 2011 (4E03536D)
btwrchid.sys                Thu Jun 23 20:26:51 2011 (4E035433)
btwaudio.sys                Thu Jul  7 04:09:13 2011 (4E14E411)
SASKUTIL64.SYS              Wed Jul 13 02:30:01 2011 (4E1CB5D1)
amdhub30.sys                Sat Jul 16 00:23:31 2011 (4E208CAB)
amdxhc.sys                  Sat Jul 16 00:23:33 2011 (4E208CAD)
bcbtums.sys                 Wed Jul 20 22:41:29 2011 (4E270C41)
SASDIFSV64.SYS              Fri Jul 22 04:33:00 2011 (4E28B024)
btwampfl.sys                Tue Sep 20 22:44:26 2011 (4E78C9F2)
atikmpag.sys                Wed Sep 28 15:04:53 2011 (4E82EA3D)
atikmdag.sys                Wed Sep 28 15:34:42 2011 (4E82F13A)
SynTP.sys                   Fri Oct 14 08:04:52 2011 (4E979FCC)
stwrt64.sys                 Wed Jan  4 12:13:16 2012 (4F03F504)
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
bcmwl664.sys                Tue May  8 12:20:46 2012 (4FA8C246)
mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
mbae64.sys                  Mon Sep  8 23:57:15 2014 (540DF503)
mfencbdc.sys                Tue Jun 23 00:22:33 2015 (55885971)
mfehidk.sys                 Sat Jun 27 04:40:48 2015 (558DDBF8)
mfewfpk.sys                 Sat Jun 27 04:41:02 2015 (558DDC06)
mfeavfk.sys                 Sat Jun 27 04:41:56 2015 (558DDC3C)
mfefirek.sys                Sat Jun 27 04:42:59 2015 (558DDC7B)
cfwids.sys                  Sat Jun 27 04:43:28 2015 (558DDC98)
mfeaack.sys                 Sat Jun 27 04:45:39 2015 (558DDD1B)
mfesapsn.sys                Wed Sep 23 04:20:10 2015 (5601DB22)

.

Kindly follow the below steps -

I would start by removing Mcafee since it has been having problems lately. Kindly download the **TOOL** and remove it. Once you have removed Mcafee, make sure that Windows Defender/Microsoft Security Essentials is enabled.
Kindly run the Hard Disk Diagnostics from this **LINK**. Once you are finished with the diagnostics, please report the results.

Let me know how it goes ^_^.

-Pranav

ifthiswasthat · Oct 14, 2015

Thanks for the quick response. I ditched mcafee and enabled mse and firewall. Also did the checks on memory and harddrive. They both passed. I had trouble doing the verify driver thing so I just bypassed that part.
The startup and general overall performance of the machine is greatly improved.
Still get the "error occurred while attempting to generate the report" not sure how big a deal that is but the machine is running a lot better than before and so far no bsod doing the ops that caused it before. Thanks for the help. I'll let you know if anything happens in the future. Thanks again for the help! (thumbs up)

blueelvis · Oct 14, 2015

ifthiswasthat said:
Thanks for the quick response. I ditched mcafee and enabled mse and firewall. Also did the checks on memory and harddrive. They both passed. I had trouble doing the verify driver thing so I just bypassed that part.
The startup and general overall performance of the machine is greatly improved.
Still get the "error occurred while attempting to generate the report" not sure how big a deal that is but the machine is running a lot better than before and so far no bsod doing the ops that caused it before. Thanks for the help. I'll let you know if anything happens in the future. Thanks again for the help! (thumbs up)

You are welcome. Let me know how it goes ^_^

-Pranav

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various bsod win 7

ifthiswasthat

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blueelvis

BSOD Kernel Dump Senior Analyst

ifthiswasthat

New member

blueelvis

BSOD Kernel Dump Senior Analyst