Repeated BSOD, Windows 8 with various error messages on reboot

jrams2594 · Mar 19, 2013

Hi,

Recently (as of about 4 days ago) my only one month old Acer Laptop started experiencing frequent BSODs, now coming after only about 20 minutes of run time. I tried a system restore to the day before they started occurring, but it failed. I also uninstalled drivers so any unimportant program and one that was corrupt on the perfmon test. Not being much more computer literate than that, I'm not sure what else to do so I'm turning to you if you could help out. I would verify drivers, but each time I try the laptop BSODs before the test can complete.

Here's all system info and required files:
- Windows 8 x64 (Original, OEM version)
- Age of Hardware - one month
- Age of OS - never reinstalled

- CPU - i5-3230M
- Video Card - NVIDIA GT730M (2GB)
- 500 GB Hard Drive, 5400 RPM, 4 GB RAM

- System - Acer Aspire V3-571G-6622

View attachment Performance Results.zip - Prior to uninstalling Integrated driver that is listed as corrupt, but I won't have the time before it BSODs to run the test again

usasma · Mar 19, 2013

No Windows Updates installed. Most systems have 47 - 57 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

These devices have problems:

Intel(R) HD Graphics 4000 PCI\VEN_8086&DEV_0166&SUBSYS_06471025&REV_09\3&11583659&0&10 39

Bluetooth USB Module USB\VID_0489&PID_E04E\6&226C637B&0&1 This device is disabled.

Is the Bluetooth deliberately disabled? If so, why?

The other error is that the system can't load the driver for your Intel HD Graphics. Please:
- download a fresh set of the latest, Win8 compatible Intel graphics drivers from the Acer website (your system has dual graphics controllers)
- uninstall the current Intel graphics drivers
- install the freshly downloaded drivers

Also, please remove then reinstall a fresh copy of the EgisTec Inc. Fingerprint Biometrics as they are the oldest drivers present in most of the memory dumps.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NTIDrvr.sys Mon Apr 19 21:39:04 2010 (4BCD05B8)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

UBHelper.sys Tue Jul 6 00:20:31 2010 (4C32AF0F)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Mar 18 17:59:12.707 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031813-77796-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:00:19.418[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18dd )[/B]
BugCheck [B]74, {2, fffff880039629f0, 4, ffffffffc000014c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000074]BAD_SYSTEM_CONFIG_INFO (74)[/url]
Arguments: 
Arg1: 0000000000000002, (reserved)
Arg2: fffff880039629f0, (reserved)
Arg3: 0000000000000004, (reserved)
Arg4: ffffffffc000014c, usually the NT status code.
BUGCHECK_STR:  0x74
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x74_nt!_??_::NNGAKEGL::_string_[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 22:41:08.071 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031713-331765-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:01:26.781[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )[/B]
BugCheck [B]C000021A, {fffff8a001de8ea0, ffffffffc0000428, fffff8a0003c7d60, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WINLOGON_FATAL_ERROR (c000021a)[/url]
Arguments: 
Arg1: fffff8a001de8ea0, String that identifies the problem.
Arg2: ffffffffc0000428, Error Code.
Arg3: fffff8a0003c7d60
Arg4: 0000000000000000
Arg2: ffffffffc0000428, Error Code.
BUGCHECK_STR:  0xc000021a_c0000428
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID: [B]0xc000021a_c0000428_nt!NtSetSystemPowerState[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 17:26:16.902 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031713-83578-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:15:57.613[/B]
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!g_TdrForceTimeout+4d433 )[/B]
BugCheck [B]7A, {4, 0, fffffa8009c5a2d0, fffff8a00381bfc0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: fffffa8009c5a2d0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8a00381bfc0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0x7a_0_dxgkrnl!g_TdrForceTimeout[/B]
CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: [B]2594[/B]
  BIOS Version                  V2.08
  BIOS Release Date             11/16/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 15 20:46:02.401 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-86578-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:01:25.112[/B]
Probably caused by :[B]smss.exe[/B]
BugCheck [B]EF, {fffffa8008011040, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: fffffa8008011040, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  smss.exe
BUGCHECK_STR:  0xEF_800f7c0
FAILURE_BUCKET_ID: [B]0xEF_800f7c0_IMAGE_smss.exe[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 15 20:24:00.759 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-81265-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:30:09.470[/B]
*** ERROR: Module load completed but symbols could not be loaded for Msfs.SYS
Probably caused by :[B]Msfs.SYS ( Msfs+7f8b )[/B]
BugCheck [B]7A, {4, 0, fffffa8008b03e80, fffff8800449c000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: fffffa8008b03e80, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800449c000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7a_0_Msfs+7f8b[/B]
CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: [B]2594[/B]
  BIOS Version                  V2.08
  BIOS Release Date             11/16/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 15 17:30:16.897 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-99531-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]2 days 7:03:26.421[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2337e )[/B]
BugCheck [B]7A, {4, 0, fffffa80083a61b0, e4c214}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: fffffa80083a61b0, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000e4c214, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  iuBrowserIEAge
FAILURE_BUCKET_ID: [B]0x7a_0_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: [B]2594[/B]
  BIOS Version                  V2.08
  BIOS Release Date             11/16/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Mar 18 17:59:12.707 2013 (UTC - 4:00)**************************
[COLOR=RED][B]mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)[/B][/COLOR]
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
nvlddmkm.sys                Fri Oct 12 01:22:51 2012 (5077A92B)
nvpciflt.sys                Fri Oct 12 01:23:17 2012 (5077A945)
MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 22:41:08.071 2013 (UTC - 4:00)**************************
[COLOR=RED][B]NTIDrvr.sys                 Mon Apr 19 21:39:04 2010 (4BCD05B8)[/B][/COLOR]
[COLOR=RED][B]UBHelper.sys                Tue Jul  6 00:20:31 2010 (4C32AF0F)[/B][/COLOR]
[COLOR=RED][B]k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)[/B][/COLOR]
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
athw8x.sys                  Tue Jul 24 11:44:00 2012 (500EC2C0)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
ETD.sys                     Wed Sep  5 00:03:19 2012 (5046CF07)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 17:26:16.902 2013 (UTC - 4:00)**************************
mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 15 17:30:16.897 2013 (UTC - 4:00)**************************
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
[/font]

jrams2594 · Mar 19, 2013

I'll install the necessary drivers when I get the chance, thanks for identifying.

But here's the thing I don't understand about the Windows updates (I thought this wasn't the problem, but I guess now that I look into it more this is stranger than I thought). Here are screenshots from the Windows update screen. Windows seems to think I have all the necessary updates installed, but none are actually there. What could be the result of this, and what could be a solution?

usasma · Mar 19, 2013

I'm going to ask another person to weigh in on this.
I'm sending him a PM now.....

niemiro · Mar 20, 2013

jrams2594 said:
I'll install the necessary drivers when I get the chance, thanks for identifying.

But here's the thing I don't understand about the Windows updates (I thought this wasn't the problem, but I guess now that I look into it more this is stranger than I thought). Here are screenshots from the Windows update screen. Windows seems to think I have all the necessary updates installed, but none are actually there. What could be the result of this, and what could be a solution?

View attachment 3613 View attachment 3614 View attachment 3615

Hello :)

• Please download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again.
• After the download has completed, double-click the file and wait while it initializes.
• Click Yes to begin installation.

Once it has finished (please be patient, it may take 45mins to an hour to complete), please:

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Then please upload the newly created CBS.zip file to your next post.

Thank you!

Richard

niemiro · Mar 20, 2013

jrams2594 said:
I'll install the necessary drivers when I get the chance, thanks for identifying.

But here's the thing I don't understand about the Windows updates (I thought this wasn't the problem, but I guess now that I look into it more this is stranger than I thought). Here are screenshots from the Windows update screen. Windows seems to think I have all the necessary updates installed, but none are actually there. What could be the result of this, and what could be a solution?

View attachment 3613 View attachment 3614 View attachment 3615

Hello :)

• Please download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again.
• After the download has completed, double-click the file and wait while it initializes.
• Click Yes to begin installation.

Once it has finished (please be patient, it may take 45mins to an hour to complete), please:

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Then please upload the newly created CBS.zip file to your next post.

Thank you!

Richard

Repeated BSOD, Windows 8 with various error messages on reboot

jrams2594

New member

usasma

Retired Admin