random BSOD help needed please.

F

fredphoesh

Member
Joined
Jul 30, 2012
Posts
10
Hello guys,


I have been having random BSOD and I would very much like some help! I have attached my perfmon & jcgriff2 logs...


I have win7 64 Sp1 Ultimate build 7601 which was installed by the shop that built the system for me.


The computer is a year old and I have once re-installed windows as I was having the BSOD crashes... (it did not help!)


My hardware is -
· CPU Processor Intel i7 CPU X 990 @ 3.47GHz, 3468 Mhz, 6 Core(s), 12 Logical Processor(s)
· Video Card Name NVIDIA GeForce GTX 580
· MotherBoard ASUS P6X58D-E
· Bios BIOS Version/Date American Megatrends Inc. 0701, 10/05/2011
· Power Supply - PSU 1000W Corsair HX Series
· 24 GB Ram (been thoroughly checked)
· 256gb OCZ-AGILITY3 SSD drive (been thoroughly checked)

This is a video editing system, and I also have an external Raid5 which sis connected via an Esata cable/controller.

Thanks very much,
Mark.

 

Attachments

I have just had a BSOD after trying to run ASUSUpdate application.

The log that was generated is attached... I hope this is the root of it, though I have never tried ASUSUPDATE before when Ive had a BSOD.

Thanks!
Mark.
 

Attachments

Hello Fredphoesh, and welcome to Sysnative!

Unfortunately, only one dump has been included which makes debugging more difficult. To stop any more being deleted when/if you have more crashes, don't use CCleaner or any temporary file cleaners until troubleshooting is finished as they can delete dump files.

If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics


Recommendations

Problem Devices
Please install the drivers for this device:
Code: 
Not Available    USB\VID_1210&PID_000A&MI_04\6&268B79FD&0&0004    The drivers for this device are not installed.
Devices without drivers can cause issues and BSOD's. To find the device, open device manager and check for any yellow exclamation mark icons

ASUS Software
Please remove the following software:
Code: 
Start Menu\Programs\ASUS    Public:Start Menu\Programs\ASUS    Public
Start Menu\Programs\ASUS\[B]ASUSUpdate[/B]    Public:Start Menu\Programs\ASUS\ASUSUpdate    Public
Start Menu\Programs\ASUS\[B]PC Probe II [/B]   Public:Start Menu\Programs\ASUS\PC Probe II    Public
They use a driver called ASACPI.sys which is known to cause issues with Windows 7.

Daemon Tools
Please uninstall DAEMON Tools. This software uses a driver called sptd.sys which is a known BSOD cause in Windows 7. Uninstall the software using Add/Remove Programs. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO


BSOD Analysis

Your dumps point to a driver called AsUpIo.sys, another ASUS driver. Removing the ASUS software mentioned above should also remove the drivers associated with them. It is highly possible that the ASUS drivers are the reason for your BSOD's. You also have Driver Verifier enabled, please disable it now by following these steps:

Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset​
-> Restart your computer.


Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask
Stephen
 
Tekno's right on the money. In addition, the vendor ID on that missing USB device appears to be for Digitech, which produces guitar effect processors. Not sure if you're musically inclined, but it's evident something related to instruments (particularly guitars) isn't installed properly (or at all).
 
Hello guys, thanks a lot, I have been following Tekno's advice...

That device, I have no ideas what it is and Ive been searching the web to find clues as to what it is. I disabled that device now as I cant find a driver, and nothing on the Asus site for my mobo seems like it is related to that description.

The software at
Start Menu\Programs\ASUS Public ​
was not in my computer, I did manage to uninstall Asusupdate and PC Probe. My concern now is that because the BSOD are not very frequent, deleting AsusUpdate, which definitely did cause BSOD on demand, I will now be one step further from finding out why it BSOD and might still get them in a few weeks time...

Is there any sense in re-downloading and re-installing Asus Update and/or updating my bios/drivers for all components on my system?
I DID have Driver Verifier running when I twice caused BSOD by running AsusUpdate.

Thanks, speak soon again,
Mark.
 
I'm just about to go out so will keep this reply short and sweet :)

I'd leave all the ASUS software uninstalled for now. I think the only reason your computer was BSODing was due to the drivers installed by the software.

Stephen
 
OK cool, fair enough.
I will check it out and reply back in 2 or 3 weeks if no bsod...
Cheers and thanks again Stephen!
Mark.
 
Tekno Venus said:
Hello Fredphoesh, and welcome to Sysnative!

Unfortunately, only one dump has been included which makes debugging more difficult....

Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask
Stephen
Click to expand...


Hello Stephen,
I have a bit more info about this BSOD issue and would very much appreciate some more help with it if poss...

1/ every time I have BSOD, when the computer reboots, my computer boots to my backup windows boot on the 1tb HDD drive, and the SSD disk does not show up in windows at all! So that seems telling and odd.

2/ I removed all Asus stuff, but could not find what that missing driver is, so I disabled it, but I still got a BSOD anyway.

3/ I ran the dump/report apps again and have attached fresh files.

EDIT: I found that driver is for a USB audio IO box called Lexicon Alpha... I downloaded drivers and now the device manager is not showing any unknown devices... good! So I do not know if this will sort the BSOD out yet.

This has been driving me nuts as it is with this computer that I earn a living, and cannot have it behaving badly, thanks very much for your input.

Mark.
 

Attachments

Hello again,

Ahhh, you have an SSD. That might be causing the issue as SSD's that are not properly updated can cause BSOD's.

SSD Power Cycle
It is known for SSD's to disappear in Windows after an improper shutdown. Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.

  1. Power off the system.
  2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
  3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
  4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
  5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
  6. Let the computer remain in the BIOS for 20 minutes.
  7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
  8. Leave the drive disconnected for 30 seconds to let all power drain from it.
  9. Replace the drive connection(s) and then do steps 4-8 again.
  10. Repeat steps 1-4.
  11. Start your computer normally and run Windows.
The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community
​

While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.

Updates
Also, whilst we're on the topic of SSD's, check that the following are updated:

  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • Marvell IDE ATA/ATAPI controllers (older drivers for these are especially problematic)

Analysis of latest dumps
Nothing to report here. If you get any more BSOD's, please upload the dumps again. Work through the above steps for your SSD.

Stephen
 
Tekno Venus said:
Hello again,

Ahhh, you have an SSD. That might be causing the issue as SSD's that are not properly updated can cause BSOD's.

Also, whilst we're on the topic of SSD's, check that the following are updated:

  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • Marvell IDE ATA/ATAPI controllers (older drivers for these are especially problematic)
Click to expand...

Hi again Stephen,

Thanks again... and lordy, i have some homework to do ;)
About the drivers etc... it was the Asus update software which would reliably give me BSOD when started last week... so should I try install it again to update all this stuff, or at least the things Asusupdate can update? I ask because I wouldnt have a clue how to update SSD firmware, though Im sure I could google it!

tx
Mark
 
Last edited:
The few times I have updated SSD firmware have been very easy and painless...

The first one I did via the Windows update utility, all I did was download the file, run it, click a few yes/check boxes and after a reboot I was done...

(Not convinced that this had worked despite the fact that it had) I decided to try another update method which involved booting from a disk and using line commands... Wrote them down also quick and painless...

Last time I did it to update to my most recent firmware I just used a bootable USB stick...

Although the above is kind of irrelevant, the point I am trying to make is that updated your SSD firmware is generally very easy and results in no data loss...

That would be one of the first things I would look into if you haven't already.
 
Hi Laxer, thanks for the input mate...
Luckily I have a second boot HD in the system and booted to that and am updating the firmware as I write... slower than I thought, but it's happening...
Then I have to get the mobo chipset, bios, IDE, SATA etc... drivers
Im not sure how each of those get done, but I guess I will find out one by one!
tx
Mark.
 
None of them are too hard. A quick google should get you there. One thing though, I would keep the ASUS software uninstalled, keeping it installed could result in more BSOD's. All the updates can be found online and the ones offered by asus are sometimes not the latest.

Bios updates for example can be found on the asus website, on your motherboard support page. Install varies between manufactures, I'm unsure of asus but the website will have the details.
 
Hi Stephen, yep, ive just flashed the bios, pretty easy, there is an ez flash option when you boot the computer, and it flashes from a USB stick... SSD done, Bios done... moving down the list... thanks again!
Mark.
 
Wow, you're doing great. It's always great to work with someone as cooperative as you! :smile:

Stephen
 
Tekno Venus said:
Wow, you're doing great. It's always great to work with someone as cooperative as you!
Click to expand...

No mate, thank YOU!

Anyhoo, Ive done the updates, except I cant seem to differentiate between the
Hard disk controller drivers/SATA drivers
and the
Marvell IDE ATA/ATAPI controllers

It seems, on the Asus site anyway, the Marvell 9128 Controller Driver V1.0.0.1034 for 32/64bit is listed as a SATA controller, there is no separate hard disk controller for ATA/ATAPI... I'm hoping they are the same though?

So next I'm going to do the SDD power cycle bit... I'll report back when done.

tx again,
Mark.
 
Whew, done it all... now gonna let windows run with lots of apps loaded, and go to the beach... see how it runs...
It may take a week or so before I get another BSOD, but I will drive the system hard and report back in a week... unless it BSOD before then ;)

Thanks again guys,
Mark.
 
Great, let's see how it performs. You know what to do when/if it starts misbehaving again! :smile:

Stephen
 

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