P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 6, 2023 #381 Ok. Try to install KB2919355 only and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Ok. Try to install KB2919355 only and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 6, 2023 #382 failed, cbs attached Attachments CBS.zip 16.3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 6, 2023 #383 Attach the file C:\Windows\INF\setupapi.dev.log to your next reply.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 6, 2023 #384 attached thanks Attachments setupapi.dev.zip 98.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 7, 2023 #385 Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Attach that file to your next reply. Step 2: 1. Click the Start button and type cmd in the search box. 2. Right-click on the cmd that comes up and select Run as administrator. 3. Once you are at the command prompt, copy/paste the following line and press enter. pnputil -a C:\Windows\WinSxS\amd64_vhdmp.inf_31bf3856ad364e35_6.3.9600.16521_none_978ca0e89d665a71\vhdmp.inf 4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal. Attachments SFCFix.zip 61.4 KB · Views: 2
Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Attach that file to your next reply. Step 2: 1. Click the Start button and type cmd in the search box. 2. Right-click on the cmd that comes up and select Run as administrator. 3. Once you are at the command prompt, copy/paste the following line and press enter. pnputil -a C:\Windows\WinSxS\amd64_vhdmp.inf_31bf3856ad364e35_6.3.9600.16521_none_978ca0e89d665a71\vhdmp.inf 4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 7, 2023 #386 Please find attached, step 2 failed. Attachments SFCFix.txt 5 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 7, 2023 #387 Restart the computer. Open an elevated command prompt. Copy and paste the following commands into it, press enter after each. Code: sfc /scannow Wait for this to finish before you continue Code: copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
Restart the computer. Open an elevated command prompt. Copy and paste the following commands into it, press enter after each. Code: sfc /scannow Wait for this to finish before you continue Code: copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 7, 2023 #388 attached thanks Attachments CBS.zip 39.8 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 8, 2023 #389 Great. Try to install KB2919355 only and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Great. Try to install KB2919355 only and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 8, 2023 #390 unfortunately failed almost immediately Attachments CBS (2).zip 29.1 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 8, 2023 #391 Restart the computer. Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Restart the computer. Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 8, 2023 #392 Restarted, but the log is the same as I had sent earlier.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 8, 2023 #393 tried to update again, log attached Attachments CBS.zip 424.7 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 9, 2023 #394 Attach the file C:\Windows\INF\setupapi.dev.log to your next reply.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 9, 2023 #395 sure, here you go Attachments setupapi.dev.zip 108 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 9, 2023 #396 Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Attach that file to your next reply. Step 2: 1. Click the Start button and type cmd in the search box. 2. Right-click on the cmd that comes up and select Run as administrator. 3. Once you are at the command prompt, copy/paste the following line and press enter. pnputil -a C:\Windows\WinSxS\amd64_basicrender.inf_31bf3856ad364e35_6.3.9600.17031_none_c58c32005618848f\basicrender.inf 4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal. Attachments SFCFix.zip 8 KB · Views: 1
Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Attach that file to your next reply. Step 2: 1. Click the Start button and type cmd in the search box. 2. Right-click on the cmd that comes up and select Run as administrator. 3. Once you are at the command prompt, copy/paste the following line and press enter. pnputil -a C:\Windows\WinSxS\amd64_basicrender.inf_31bf3856ad364e35_6.3.9600.17031_none_c58c32005618848f\basicrender.inf 4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 9, 2023 #397 Please find log attached, unfortunately the driver has failed with the same error message as pervious ones. Attachments SFCFix.txt 5.3 KB · Views: 1
Please find log attached, unfortunately the driver has failed with the same error message as pervious ones.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 10, 2023 #398 Restart the computer. Open an elevated command prompt. Copy and paste the following commands into it, press enter after each. Code: sfc /scannow Wait for this to finish before you continue Code: copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
Restart the computer. Open an elevated command prompt. Copy and paste the following commands into it, press enter after each. Code: sfc /scannow Wait for this to finish before you continue Code: copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
T Treker Well-known member Joined Apr 18, 2022 Posts 396 Jul 10, 2023 #399 cbs attached, thanks Attachments CBS.zip 39.8 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jul 10, 2023 #400 Try to install KB2919355 only and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Try to install KB2919355 only and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.