Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

[Treker]

Hi Folks,

I sure hope someone can help me here.

I have a Asus G750JX with Windows 8.1 - after windows updates the machine booted to black screen with white cursor. I finally figured out if I click around on the screen I can find the pw box for log in and hit enter - this brings me to my desktop but there's a lot of problems. Cntrl+ALT+del gives me a black screen. The start button does not work, I can't run most programs or go to system properties by right clicking on MY computer or I get error "VCRUNTIME140.dll Is Missing".

I've tried sfc /scannow - and it fails. I've tried dism and it tells invalid windows. I've tried windows 8.1 disk, I've tried upgrading to windows 10.. no luck.

Can anyone help me get this windows install repaired? Also - I did just make registry back ups and restore points. The restore points won't show up however. I have tried restoring the registry back ups from a few days before this problem and it did not make a difference so I don't think it's a registry issue. I have made several back ups of the entire drive and even got a new drive thinking that was the problem. I can experiment freely with no worry of data loss, but I do need to get this fixed soon if possible!

Thanks in advance!

-T

 

[PeterJ]

Hello and welcome,

I have a Asus G750JX with Windows 8.1 - after windows updates the machine booted to black screen with white cursor.

Which updates where installed at that time ?

Please do following:

• Open an elevated command prompt.
• Copy and paste the following command into it, press enter afterwards.
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• This will create a file called cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[Treker]

Thanks for the welcome!

I remember trying to install/reinstall Windows 8.1 Update (KB2919355) as some software I need for work required it. The software said it was not installed, but windows said it was, so I uninstalled it and have had this problem since.

I'll get the log for you now - I just got home from the hospital with our new born baby girl! Between that and the computer being down for our business it has been very stressful but I am hopeful we can get this fixed and appreciate any help.

I went ahead and attached the CBS logs (old and new) and the DISM log.

 

[PeterJ]

At first, congratulations on your new arrival. Hopefully all is well.

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[Treker]

Please find below

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-04-21 01:24:31.594
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb2919355~31bf3856ad364e35~amd64~~6.3.1.14.cat to C:\Windows\servicing\packages\package_for_kb2919355~31bf3856ad364e35~amd64~~6.3.1.14.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb2919355~31bf3856ad364e35~amd64~~6.3.1.14.mum to C:\Windows\servicing\packages\package_for_kb2919355~31bf3856ad364e35~amd64~~6.3.1.14.mum.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\Package_for_KB5008263~31bf3856ad364e35~amd64~~9600.20207.1.9.cat to C:\Windows\servicing\packages\Package_for_KB5008263~31bf3856ad364e35~amd64~~9600.20207.1.9.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\Package_for_KB5008263~31bf3856ad364e35~amd64~~9600.20207.1.9.mum to C:\Windows\servicing\packages\Package_for_KB5008263~31bf3856ad364e35~amd64~~9600.20207.1.9.mum.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb5008868~31bf3856ad364e35~amd64~~9600.21301.1.2.cat to C:\Windows\servicing\packages\package_for_kb5008868~31bf3856ad364e35~amd64~~9600.21301.1.2.cat.
Successfully copied file C:\Users\Tad Anderson\AppData\Local\niemiro\Archive\packages\package_for_kb5008868~31bf3856ad364e35~amd64~~9600.21301.1.2.mum to C:\Windows\servicing\packages\package_for_kb5008868~31bf3856ad364e35~amd64~~9600.21301.1.2.mum.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb5011564~31bf3856ad364e35~amd64~~9600.20303.1.14.cat to C:\Windows\servicing\packages\package_for_kb5011564~31bf3856ad364e35~amd64~~9600.20303.1.14.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb5011564~31bf3856ad364e35~amd64~~9600.20303.1.14.mum to C:\Windows\servicing\packages\package_for_kb5011564~31bf3856ad364e35~amd64~~9600.20303.1.14.mum.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb5012139~31bf3856ad364e35~amd64~~9600.21321.1.1.cat to C:\Windows\servicing\packages\package_for_kb5012139~31bf3856ad364e35~amd64~~9600.21321.1.1.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\packages\package_for_kb5012139~31bf3856ad364e35~amd64~~9600.21321.1.1.mum to C:\Windows\servicing\packages\package_for_kb5012139~31bf3856ad364e35~amd64~~9600.21321.1.1.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2022-04-21 01:24:40.085
Script hash: qiQrObck++IasCT134ZX4XhLWWNRDdZIKQTTlNqpCdI=
----------------------EOF-----------------------

 

[Treker]

Also here is the latest CBS log - I've noted that I'm having permission problems. I'm the only user acct (admin) but I don't own many of the files and folders for some reason.

 

[Treker]

here is the latest DISM log.

I'm wondering if there is a permission issue with my folders etc, also my acct name is not listed under the security tab and I can't add it.

 

[Treker]

for some reason "TrustedInstaller" was listed as the owner of everything. I set back to my user name.

 

[Treker]

and yes, sorry just saw you note - all is well :) I just need to get this fixed so I can get back to work, the software I use to program our industrial equipment is on this pc (locked to it) and it won't run unfortunately! Thanks again for the help.

 

[PeterJ]

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[Treker]

Please find attached!

 

[Treker]

also here is latest cbs log, it's failing on C:\Windows\WinSxS\amd64_1394.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_53794dbbf5d69e0c

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the zipped cbs.log to your next reply.

 

[Treker]

attached logs - sfc is still failing , thanks for the help


SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-04-21 15:51:39.097
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_1394.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_53794dbbf5d69e0c.

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_1394.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_53794dbbf5d69e0c\1394.inf_loc to C:\Windows\winsxs\amd64_1394.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_53794dbbf5d69e0c\1394.inf_loc.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_1394.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_53794dbbf5d69e0c\1394ohci.sys.mui to C:\Windows\winsxs\amd64_1394.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_53794dbbf5d69e0c\1394ohci.sys.mui.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-04-21 15:51:48.894
Script hash: l5EPCj41CXQn1Z9qdtLN6be7TqiDh0QgMiOKwXTSseE=
----------------------EOF-----------------------

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the zipped cbs.log to your next reply.

 

[Treker]

Thanks, it got further this time before failing

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-04-21 18:27:26.075
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_1394.inf_31bf3856ad364e35_6.3.9600.16384_none_ebedb6a9d9def886.

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_1394.inf_31bf3856ad364e35_6.3.9600.16384_none_ebedb6a9d9def886\1394.inf to C:\Windows\winsxs\amd64_1394.inf_31bf3856ad364e35_6.3.9600.16384_none_ebedb6a9d9def886\1394.inf.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_1394.inf_31bf3856ad364e35_6.3.9600.16384_none_ebedb6a9d9def886\1394ohci.sys to C:\Windows\winsxs\amd64_1394.inf_31bf3856ad364e35_6.3.9600.16384_none_ebedb6a9d9def886\1394ohci.sys.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-04-21 18:27:36.873
Script hash: YsbXSOHijsuzrr4Q8fjnZC5YhpORsmyp241HxcmNP5I=
----------------------EOF-----------------------

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the zipped cbs.log to your next reply.

 

[Treker]

Thanks, there is an error on amd64_3ware.inf_31bf3856ad364e35_6.3.9600.16384_none_52cb6fa233635fcd


SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-04-22 13:03:32.185
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\SFCFix4.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_3ware.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_36411501bece0f75.

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_3ware.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_36411501bece0f75\3ware.inf_loc to C:\Windows\winsxs\amd64_3ware.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_36411501bece0f75\3ware.inf_loc.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-04-22 13:03:34.682
Script hash: iTHGFEU9LC4hmswBz8e557ALR2vPOpJizEbk+mxu4oE=
----------------------EOF-----------------------

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the zipped cbs.log to your next reply.

 

[Treker]

slowly getting there.. last time alarmed at 12% this time 18%.

oddly enough my mouse works again! (had to use usb before)

I'm doing nothing but trying to fix this today, will try to reply faster to you.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-04-22 16:33:17.322
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\SFCFix5.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_3ware.inf_31bf3856ad364e35_6.3.9600.16384_none_52cb6fa233635fcd.

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_3ware.inf_31bf3856ad364e35_6.3.9600.16384_none_52cb6fa233635fcd\3ware.inf to C:\Windows\winsxs\amd64_3ware.inf_31bf3856ad364e35_6.3.9600.16384_none_52cb6fa233635fcd\3ware.inf.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\amd64_3ware.inf_31bf3856ad364e35_6.3.9600.16384_none_52cb6fa233635fcd\3ware.sys to C:\Windows\winsxs\amd64_3ware.inf_31bf3856ad364e35_6.3.9600.16384_none_52cb6fa233635fcd\3ware.sys.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-04-22 16:33:21.128
Script hash: 6Af2HuUhAUIWt3HDqPjVbCIHr9L89U7TgbSHhG+fXFw=
----------------------EOF-----------------------