First Post - Windows 7 Update Failure

PeterJ · May 15, 2024

Great. Try to install KB3031432 only and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

MarMax · May 15, 2024

KB3031432 installed successfully. Is a restart necessary if none is required by the update?

PeterJ · May 16, 2024

Is a restart necessary if none is required by the update?

No.

Run the following command again to see the current state.

SFC VerifyOnly

Run the command sfc /verifyonly in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

MarMax · May 16, 2024

Ran sfc /verifyonly and it completed with the message "Windows Resource Protection found integrity violations" so the CBS file is attached.

MarMax · May 16, 2024

Something new that is happening since I did the disk clean up and system files cleanup and saved the 5/15/2024 system image is a security warning message when I open Notepad. I've always used Notepad to take notes and it's never opened with this warning before. Warning dialog attached.

PeterJ · May 16, 2024

Okay, not sure why that is happening.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Attach that file to your next reply.

Step 2:
Restart the machine.
Run the command sfc /verifyonly in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

MarMax · May 16, 2024

SFCFix file is attached. Restarted and then ran sfc /verify only and it completed with the message "Windows Resource Protection found integrity violations" so the CBS file is attached.

PeterJ · May 16, 2024

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Attach that file to your next reply.

Step 2:
Restart the machine.
Run the command sfc /verifyonly in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

MarMax · May 16, 2024

SFCFix file is attached. Restarted and then ran sfc /verify only and it completed with the message "Windows Resource Protection found integrity violations" so the CBS file is attached.

PeterJ · May 17, 2024

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

MarMax · May 17, 2024

Fixlog is attached. Fixlist required a reboot. Computer restarted fine.

PeterJ · May 17, 2024

The fix didn't work.
Extract the attachment in message #648 manually. There should be 5 folders in that zip file.
Please provide the full path to the extracted folder.

MarMax · May 17, 2024

I'm attaching a screen shot of the extracted files from the message #648 attachment. I'm not understanding what you mean. I don't see five hidden folders.

PeterJ · May 18, 2024

That is odd. Right-click the file SFCFix.zip and select "Extract all" instead of using "WinZip".

MarMax · May 18, 2024

I don't have an "Extract all" option with a right-click. I can only open with WinZip and it's the same.

PeterJ · May 18, 2024

That is odd. "Extract all" is a standard option in Windows to extract ZIP files.

FRST Scan:

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

MarMax · May 18, 2024

Fixlog is attached.

PeterJ · May 18, 2024

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Right-click a ZIP file and check if the item "Extract All" appears.

MarMax · May 19, 2024

Fixlog is attached. Restarted and "Extract all" is now an option. When run on the SFCFix.zip file I get this extracted folder.

PeterJ · May 19, 2024

Great.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

First Post - Windows 7 Update Failure

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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