[SOLVED] First Post - Windows 7 Update Failure

Great. Run the following command again to see the current state.

SFC VerifyOnly
  • Run the command sfc /verifyonly in an elevated commandprompt and report the result.
  • If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
  • Zip the copied file and attach the zipped cbs.log to your next reply.
 
Ran sfc /verifyonly and it completed with the message "Windows Resource Protection found integrity violations" so the CBS file is attached.
 

Attachments

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4474419
  4. Let me know if it says it was successful or if there are any errors.
 
Ran the wusa command and it said "The update KB4474419 is not installed on this computer."
 
Ok.

FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
  5. Copy and paste KB4474419 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
  5. Copy and paste KB4516048;KB4516065 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
  5. Copy and paste KB4519972;KB4519976;KB4525235;KB4525251 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
  5. Copy and paste KB4530734;KB4534310;KB4539601 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 3:
Restart the machine and report the result.
 

Attachments

Computer restarted fine. Fixlog and SFCFix files are attached.

Just let me know when you think I should create a fresh system image.
 

Attachments

Step 1:
Create a fresh image.

Step 2:
Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._b5614c6cea5cb4e198717789633dca16308ef79c.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4474419-v3-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
I did something that I hope does not set us back. Before creating the fresh image I ran Disk Cleanup and afterwards also ran Clean up system files. This system file clean up took some time and then when I restarted the computer it displayed the "Configuring Windows updates" message and took quite a while to restart. But it did restart fine.

I created a fresh image and that's where I'm at now. I checked the Windows Update and KB4474419 is one of the 7 important updates listed. Screen grab is attached. Should I proceed with Step 2 in message #635 or is there anything else you like me to check first?
 

Attachments

  • ImportantUpdates_Win7OfficePC_05152024.jpg
    ImportantUpdates_Win7OfficePC_05152024.jpg
    161.2 KB · Views: 4
Try to install KB890830 only first and report the result.
 
Using Windows Update it failed to update KB890830. Screen grab is attached.
 

Attachments

  • WinUpdate_KB890830Fail_05152024.jpg
    WinUpdate_KB890830Fail_05152024.jpg
    111.3 KB · Views: 2
Try to install KB3004375 only and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
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