Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
- Download the attachment fixlist.txt and save it to your desktop.
- Right-click on FRST64.exe and select "Run as administrator".
- Press the Fix button.
- The tool will now process fixlist.txt.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
- Attach the logfile Fixlog.txt to your next reply.
Step 2:
Download the free version of
MalwareBytes Anti-Malware (
website).
(A file called 'MBSetup.exe' will be downloaded)
Double-click this file to launch the installer of Malwarebytes, let it complete.
Do not change any setting during the installation.
Disable the real-time protection of your antivirus program during the scan with Malwarebytes. Malwarebytes will be a lot faster to complete.
Start "Malwarebytes Anti-Malware", click on "
Dashboard" and next on the button "
Scan Now".
If updates are available they will be downloaded first, then the scan will start.
The scan can take some time so please be patient.
When finished and if threats are found. let Malwarebytes remove them.
If you're being asked to restart the machine, please do so.
Note: Enable the real-time protection of your antivirus program if not already done.
Click
Reports in Malwarebytes.
Put a checkmark at the latest scanreport, click
View report, click
Export en select
Text File (*.txt).
Enter a filename and save it on your desktop.
Attach this text file to your next reply.
