Constant Clock Interrupt BSODs

Lateralus · Oct 9, 2012

Hello,

I experience consistent clock interrupt BSODs on my Lenovo T430s. It happens on average every 2 days. I am posting according to the guidelines from the sticky. jcgriff2 BSOD File Collection app got stuck at "Waiting for System Info", I have stopped it after about 1 hour.

Any help is greatly appreciated!
Thank you very much,
Stephan

------------------------

OS - Windows 7 SP 1
· x64
· What was original installed OS on system?
Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
OEM
· Age of system (hardware)
4 months (June 2012)
· Age of OS installation - have you re-installed the OS?
no reinstallation.

· CPU
4x Intel i7-2520M @ 2.90 GHz
· Video Card
Intel HD Graphics 4000 (onboard)
· MotherBoard
· Power Supply - brand & wattage
Lenovo, 90 W

· System Manufacturer
Lenovo
· Exact model number (if laptop, check label on bottom)
T 430s

usasma · Oct 9, 2012

Only 121 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates.

I'm unfamiliar with your H5321 gw Mobile Broadband Device. Is it possible to disable this device in the BIOS (or to remove it from the system). If so, please try that in order to test it. Win7 doesn't like wireless USB devices - but this isn't exactly a wireless USB device (as it relates to mobile broadband rather than wifi) - so it's just a guess on my part. There are lot's of drivers from this device present in the memory dumps (while this may not be significant, it's something to pay attention to).

There's less than 10% free space on your SSD. Windows requires 15% free space for optimum operation. While you may not notice the performance impact just yet, it will get consistently worse until you free up more space (about 20 gB free in total).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~http://www.duplexsecure.com/faq#remove_32sptd~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: http://www.disc-tools.com/download/sptd
Manual procedure here: http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

If these things don't stop the BSOD's, then please start running these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Also, please check in C:\Windows for a file named MEMORY.dmp If you find it, please let us know. Then zip it up and upload it to a free file-hosting service and post a link to it here. Thanks!

Analysis:
The following is for information purposes only.

Code:

**************************Mon Oct  8 13:17:16.378 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100812-16754-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:1 days 21:22:02.984
BugCheck Code: BugCheck 101, {31, 0, fffff880033d7180, 3}
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
  BIOS Version                  G7ET31WW (1.13 )
  BIOS Release Date             07/02/2012
  Manufacturer                  LENOVO
  Product Name                  2356GCG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  6 15:54:44.695 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100612-21387-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:2 days 9:38:42.873
BugCheck Code: BugCheck 101, {31, 0, fffff88003365180, 2}
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
  BIOS Version                  G7ET31WW (1.13 )
  BIOS Release Date             07/02/2012
  Manufacturer                  LENOVO
  Product Name                  2356GCG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct  8 13:17:16.378 2012 (UTC - 4:00)**************************

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Mon Oct  8 13:17:16.378 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
risdxc64.sys                Wed May 25 04:23:28 2011 (4DDCBC80)
Tvti2c.sys                  Sun May 29 21:36:58 2011 (4DE2F4BA)
smihlp.sys                  Mon May 30 12:21:37 2011 (4DE3C411)
Mbm3wh.sys                  Mon Aug 22 16:37:27 2011 (4E52BE07)
Mbm3CBus.sys                Mon Aug 22 16:37:40 2011 (4E52BE14)
Mbm3mdfl.sys                Mon Aug 22 16:39:51 2011 (4E52BE97)
Mbm3Mdm.sys                 Mon Aug 22 16:40:02 2011 (4E52BEA2)
Mbm3cm.sys                  Mon Aug 22 16:42:02 2011 (4E52BF1A)
Mbm3DevMt.sys               Mon Aug 22 16:42:13 2011 (4E52BF25)
btwl2cap.sys                Sat Aug 27 18:58:52 2011 (4E5976AC)
wwuss64.sys                 Mon Sep  5 03:49:37 2011 (4E647F11)
wwussf64.sys                Mon Sep  5 03:49:37 2011 (4E647F11)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
tvtvcamd.sys                Tue Nov 29 22:48:06 2011 (4ED5A776)
IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
WwanUsbMp64.sys             Wed Dec  7 04:49:28 2011 (4EDF36A8)
psadd.sys                   Mon Dec 26 20:09:28 2011 (4EF91AC8)
ApsHM64.sys                 Wed Dec 28 08:08:52 2011 (4EFB14E4)
Apsx64.sys                  Wed Dec 28 08:12:26 2011 (4EFB15BA)
e1c62x64.sys                Wed Jan 11 15:30:54 2012 (4F0DF17E)
l36wgps64.sys               Fri Jan 13 04:04:42 2012 (4F0FF3AA)
dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
savonaccess.sys             Fri Jan 27 06:08:07 2012 (4F228597)
AMPPAL.sys                  Thu Mar  1 13:55:24 2012 (4F4FC61C)
btwavdt.sys                 Thu Mar  1 16:45:18 2012 (4F4FEDEE)
btwrchid.sys                Thu Mar  1 16:46:08 2012 (4F4FEE20)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
PHCORE64.SYS                Mon Mar 26 02:40:22 2012 (4F700F56)
bcbtums.sys                 Tue Mar 27 17:06:49 2012 (4F722BE9)
5U877.sys                   Wed Mar 28 00:16:46 2012 (4F7290AE)
btwaudio.sys                Wed Mar 28 18:34:32 2012 (4F7391F8)
btwampfl.sys                Thu Mar 29 14:51:21 2012 (4F74AF29)
ibmpmdrv.sys                Wed Apr 11 19:25:47 2012 (4F8612FB)
iwdbus.sys                  Sat Apr 14 17:16:13 2012 (4F89E91D)
RTKVHD64.sys                Tue Apr 17 08:11:03 2012 (4F8D5DD7)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
iusb3hub.sys                Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 03:21:40 2012 (4FB9ED04)
iusb3hcs.sys                Mon May 21 03:23:42 2012 (4FB9ED7E)
igdkmd64.sys                Mon May 21 15:04:11 2012 (4FBA91AB)
iaStor.sys                  Wed May 30 16:40:40 2012 (4FC685C8)
SynTP.sys                   Thu Jul  5 23:36:02 2012 (4FF65D22)
Smb_driver_Intel.sys        Thu Jul  5 23:37:34 2012 (4FF65D7E)

Lateralus · Oct 9, 2012

First of all, thanks for the very swift reply!

usasma said:
Only 121 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates.

There were only 2 updates missing, usually I am quite diligent about this. Windows Update does not find any more recommended or optional updates, so no idea how I could get to 140 ...

usasma said:
I'm unfamiliar with your H5321 gw Mobile Broadband Device. Is it possible to disable this device in the BIOS (or to remove it from the system). If so, please try that in order to test it. Win7 doesn't like wireless USB devices - but this isn't exactly a wireless USB device (as it relates to mobile broadband rather than wifi) - so it's just a guess on my part. There are lot's of drivers from this device present in the memory dumps (while this may not be significant, it's something to pay attention to).

This is some Ericsson Mobile Broadband stuff, delivered officially through Lenovo Update. No option in the BIOS, so I disabled this via device manager and then uninstalled via "Uninstall program".

usasma said:
There's less than 10% free space on your SSD. Windows requires 15% free space for optimum operation. While you may not notice the performance impact just yet, it will get consistently worse until you free up more space (about 20 gB free in total).

Done.

usasma said:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system

Done.

usasma said:
If these things don't stop the BSOD's, then please start running these free hardware diagnostics: http://www.carrona.org/hwdiag.html

Looking forward to it :grin1: I will update this topic when the BSOD resurfaces.

usasma said:
Also, please check in C:\Windows for a file named MEMORY.dmp If you find it, please let us know. Then zip it up and upload it to a free file-hosting service and post a link to it here. Thanks!

No full dump there at the moment. Do I need to enable this explicitly (I remember that there was one a couple of weeks ago when I checked it with WinDbg, maybe this got cleaned up by CCleaner or something?

Again, thanks so much for your help!
Best regards,
Stephan

usasma · Oct 9, 2012

Don't worry about the Windows Updates as long as you've checked for them. Each system is different and I just use the average number to determine if I should suggest that you check for more.

You can run the hardware diagnostics now. That way you'll get a head start on them if they're needed.

Don't explicitly setup the large MEMORY.dmp file - just check after the next BSOD.
The way that STOP 0x101's occur, there just isn't that much info in the minidumps
But there isn't that much info in the big MEMORY.dmp - but it may include clues that aren't in the minidump

Just FYI - if you disable devices in Windows, periodically check back and
- enable the device
- update it's drivers
- disable the device
Sometimes the system will load the drivers before it gets to the point where it disables the device - so the drivers may still be in memory. It's not a big issue, but it does impact on the memory space that Windows is using.

EDIT: Please don't use CCleaner until we're finished.

Lateralus · Oct 9, 2012

Update:

- BSOD again, after taking all the steps described above.
- MEMORY.dmp was generated, uploaded at:

http://dl.dropbox.com/u/996055/MEMORY.zip

- Will commence with bootable hardware tests (memtest86 and hd diagnostics). For Hardware: In addition to the SSD (where windows is installed), I have a removable large HDD for data (Ultrabay slot, where you can insert HDD/optical drive) - do I need to test the latter as well?

Edit: Testing the Ultrabay HDD would be more difficult, since it goes in the same slot (Ultrabay) where I insert the optical drive for the bootable disk ...

usasma · Oct 9, 2012

The hardware tests are needed to test the hardware that was in the system when the crash occurred.
If the Ultrabay HDD wasn't in the system when the BSOD's occurred - then it's not necessary to test it.
If it was, then you'll have to see about testing it with a USB device (either a bootable external DVD drive or a bootable USB flash drive)

I'm going to ask for help with the MEMORY.dmp file as I'm not getting anything useful from it!

Lateralus · Oct 10, 2012

No success in narrowing it down so far ...

- I ran Driver Verifier for 8 hours with no errors.
- I ran the vendor-specific Intel Tools for the SSD drive (Intel SSD Toolbox, linked from http://www.carrona.org/hddiag.html) and the CPU (Intel Processor Diagnostic Tool). The only thing it mentioned for the SSD was that SuperFetch should not be enabled, and it automatically fixed it.
- I ran a non-bootable memtest overnight with no errors, I will run a bootable test this night.

usasma said:
I'm going to ask for help with the MEMORY.dmp file as I'm not getting anything useful from it!

What kind of help do you need?

Lateralus · Oct 10, 2012

Update (sorry don't want to spam this forum, but this seems relevant)

- There is a long thread on the Lenovo forums, where many users complain about this issue: http://forums.lenovo.com/t5/T400-T5...ue-Screen-and-Stop-Code-101-Issue/td-p/824467

- Corroborating evidence (Wake Forest University orders a batch of T430s, and many faculty staff have this problem) : http://help.wfu.edu/thinkpads/t430s/status
- I am not aware of any official statement regarding this matter yet

So I don't really want to bother the experts on this forum with what (very likely) seems to be a hardware issue not related to memory or hdd. Please feel free to lock this thread in this case, and thanks again for your help!

usasma · Oct 10, 2012

It's most likely relevant - but what if it's not?

The steps that we suggest won't hurt anything
And, there's (apparently) nothing that you can do with Lenovo as they're not putting out the fix (and, it appears that the fix is a new mobo).

Vir Gnarus · Oct 10, 2012

You made sure to restart the PC after setting up Driver Verifier, correct? Otherwise, there will be no effect and your changes will be lost.

I'll take a look at the kernel dump later when it's accessible to me. Don't put much hope in it though; 0x101 bugchecks are a rather tough nut to crack. I do know that often when it happens it's a motherboard/CPU failure (CPU most prevalent). Make sure that BIOS is updated and that all drivers for your motherboard chipset and various mobo components are updated.

As for the Wake Forest University situation, yes, that sounds like it's in the same ballpark, but I can't be sure because they don't actually describe the type of bugcheck they're experiencing. But I wouldn't doubt it's a good possibility. Again, I'll look at what we have here, but it may be best to get that warranty ready.

(Small world, btw. I work at Wake Forest, though at their medical school side. I have had to deal with students owning the Lenovo T430s, but at the moment I am unaware of any blue screen issues with the students I'm responsible over. So I have been oblivious to this problem being mainstream.)

Edit: doh, should've realized you're going to check this out with Lenovo. Reading comprehension is key!

Lateralus · Oct 10, 2012

Vir Gnarus said:
You made sure to restart the PC after setting up Driver Verifier, correct? Otherwise, there will be no effect and your changes will be lost.

I'll take a look at the kernel dump later when it's accessible to me. Don't put much hope in it though; 0x101 bugchecks are a rather tough nut to crack. I do know that often when it happens it's a motherboard/CPU failure (CPU most prevalent). Make sure that BIOS is updated and that all drivers for your motherboard chipset and various mobo components are updated.

As for the Wake Forest University situation, yes, that sounds like it's in the same ballpark, but I can't be sure because they don't actually describe the type of bugcheck they're experiencing. But I wouldn't doubt it's a good possibility. Again, I'll look at what we have here, but it may be best to get that warranty ready.

(Small world, btw. I work at Wake Forest, though at their medical school side. I have had to deal with students owning the Lenovo T430s, but at the moment I am unaware of any blue screen issues with the students I'm responsible over. So I have been oblivious to this problem being mainstream.)

Edit: doh, should've realized you're going to check this out with Lenovo. Reading comprehension is key!

Yes, I did restart the machine after setting up Driver Verifier as instructed on this site. Regarding your statement and usasma's: I will continue testing, but only the bootable memtest remains, which I will do this evening. After that, I have exhausted all testing resources mentioned on this site.

I can not directly check this out with Lenovo, as this T430s notebook was purchased by our university through a third party vendor (something like an authorized reseller, I think), so we need to contact them and hope they are aware of this issue and agree with our assessment.

Addendum: On the Lenovo site, some user described that pulling the AC adapter plug when the BSOD is about to occur helps sometimes, and it did twice for me today. I don't know if it certainly would have BSOD'd, but the symptoms were there: Mouse gets unresponsive, played music starts skipping like a broken record - that's when I know it is about to crash. So I pulled the AC adapter from the docking station as soon as I noticed these symptoms, and it recovered (twice). Don't know what to make of this, as I am no hardware expert, but this is one reason why I have small hope that the memory will prove to be the cause of this ...

Vir Gnarus · Oct 10, 2012

Sounds like some kind of power management issue if it has something to do with the AC Adapter. Perhaps there's some software that came with the system that involves power options like for sleep mode and is bugging things out. Those symptoms personally sound iconic to an interrupt storm, in where I/O hardware interrupts continue to pile up because they aren't being serviced properly, often due to a driver bug. It's best to go through the PC and clean out any bloatware that came with the system, which can be defined as any software that is optional and is not important to the functionality of the PC or for you to be productive with it.

If the kernel dump (MEMORY.DMP) file you provided us reflects a BSOD that you suffered that was generated from these same symptoms (e.g. increased unresponsive behavior, media skipping, etc.) then that will give us some good info on this, whereas a minidump would be absolutely worthless. Again, I'll check on it later as the environment I'm in right now does not allow access to dropbox.

Lateralus · Oct 10, 2012

Vir Gnarus said:
Sounds like some kind of power management issue if it has something to do with the AC Adapter. Perhaps there's some software that came with the system that involves power options like for sleep mode and is bugging things out. Those symptoms personally sound iconic to an interrupt storm, in where I/O hardware interrupts continue to pile up because they aren't being serviced properly, often due to a driver bug. It's best to go through the PC and clean out any bloatware that came with the system, which can be defined as any software that is optional and is not important to the functionality of the PC or for you to be productive with it.

Very good point :smile9:
This bloatware is called "Lenovo Power Manager", part of the "ThinkVantage" tool suite forced upon end users by Lenovo. I uninstalled this a couple of months ago, as I did with all other optional stuff from this suite (I followed this practice with my previous computers from Lenovo as well). BSODs occurred before and after uninstalling, though (the first BSODs already happened a couple of days after receiving the notebook). So I am fairly certain this is not the cause of the issue.

Vir Gnarus said:
If the kernel dump (MEMORY.DMP) file you provided us reflects a BSOD that you suffered that was generated from these same symptoms (e.g. increased unresponsive behavior, media skipping, etc.) then that will give us some good info on this, whereas a minidump would be absolutely worthless. Again, I'll check on it later as the environment I'm in right now does not allow access to dropbox.

Thank you very much, I am very grateful for all your efforts and those of the other contributors on this site (usasma, jeff ...)!

Vir Gnarus · Oct 10, 2012

Don't forget that sometimes this stuff loves to leave behind bits and pieces of itself because of the poor uninstallers that usually come with them (because, come on, why would you ever want to uninstall our immaculate and expedient software?). We can figure this if you send us a saved copy of the Autoruns output (File > Save).

Lateralus · Oct 10, 2012

Vir Gnarus said:
Don't forget that sometimes this stuff loves to leave behind bits and pieces of itself because of the poor uninstallers that usually come with them (because, come on, why would you ever want to uninstall our immaculate and expedient software?). We can figure this if you send us a saved copy of the Autoruns output (File > Save).

AutoRuns.arn output zipped in the attachment.

Vir Gnarus · Oct 10, 2012

I'm seeing a good number of optional Lenovo gimmick drivers set to load on startup, like Rapidboot driver, Shockproof Disk, Virtual Camera (may be needed for integrated camera), and, yes, even the ThinkPad Power Management Driver - with the Power Management Service still active! You may wanna run through Autoruns yourself and take notice of anything listed. Unchecking the item will disable it from loading on startup, and deleting it will, well, delete it. Best to uncheck first, then delete if you're confident.

Lateralus · Oct 10, 2012

Vir Gnarus said:
I'm seeing a good number of optional Lenovo gimmick drivers set to load on startup, like Rapidboot driver, Shockproof Disk, Virtual Camera (may be needed for integrated camera), and, yes, even the ThinkPad Power Management Driver - with the Power Management Service still active! You may wanna run through Autoruns yourself and take notice of anything listed. Unchecking the item will disable it from loading on startup, and deleting it will, well, delete it. Best to uncheck first, then delete if you're confident.

Incredible how much crap gets loaded, I totally missed it since it is not listed under the Logon tab. I like to think I am quite careful about keeping unwanted software from my machine as much as possible - I shudder to think how this autoruns tool would look on my mother's computer (who installs every browser toolbar addon piggybacked into other downloads, so her browser toolbar takes up half the screen now) :r1:

niemiro · Oct 10, 2012

Lateralus said:
Vir Gnarus said:

I'm seeing a good number of optional Lenovo gimmick drivers set to load on startup, like Rapidboot driver, Shockproof Disk, Virtual Camera (may be needed for integrated camera), and, yes, even the ThinkPad Power Management Driver - with the Power Management Service still active! You may wanna run through Autoruns yourself and take notice of anything listed. Unchecking the item will disable it from loading on startup, and deleting it will, well, delete it. Best to uncheck first, then delete if you're confident.

Click to expand...

Incredible how much crap gets loaded, I totally missed it since it is not listed under the Logon tab. I like to think I am quite careful about keeping unwanted software from my machine as much as possible - I shudder to think how this autoruns tool would look on my mother's computer (who installs every browser toolbar addon piggybacked into other downloads, so her browser toolbar takes up half the screen now) :r1:

Yes...the classics are always the best!

Vir Gnarus · Oct 10, 2012

That picture never ceases to kill my sides.

Vir Gnarus · Oct 10, 2012

Anyways, jokes aside, I personally haven't had that much of an issue sifting through Programs & Features in control panel and removing items that way. Afterwards I will finish up with Autoruns and a look through Program Files folder to ensure everything's been cleaned out. I recommend just going through the same and making sure your system is cleaned of all that is unholy.

Constant Clock Interrupt BSODs

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