My Laptop is UAC enabled and I am the administrator
As Richard said, try disabling UAC all together and restarting.
Furthermore, there happens to be users who must be given only one option for a single option as they (Some) tend do the not asked stuff which burdens further.
In the new app, we've essentially entirely rewritten it from the bottom up. The collection app requires absolutely zero prompt from the user whatsoever, and does everything from collecting the files to zipping it. We've implemented a detailed .txt instructions to pop up at the end as well. All they need to do is upload the zip. If there are no crash dumps, it skips it and just collects sysinfo files among other things that are good for diagnostic purposes.
Not trying to stray you from using your own of course, it's your app and you can do whatever you want with it and use it wherever you want. I am simply saying for Sysnative, you may want to stick to the new app for OP's when it's released here soon as it'll be doing exactly what you're looking to have your app do + more.