H Huggy06 New member Joined May 11, 2020 Posts 4 May 11, 2020 #1 Hi everyone, I'm having this issue for quite awhile now, I googled a lot looking for similar issues but I've been unsuccessful so far. I will try to provide all the info I can and describe all the steps I already took. I built my own PC approximately 4 years ago for the first time, and it works fine unless I play a game (and I only play 2 games, but honestly by now I don't think the games have anything to do with the issue). Almost each and every time I play, I either experience (in order of frequency): PC freezing, to the point that I have to manually reboot BSOD but not always the same one and, checking WhoCrashed, mostly "ntoskrnl.exe" related AppCrash (i.e. the game itself crashes) This is my PC config: OS: Windows 10 Pro 64-bit (upgraded from Windows 7 a couple of years ago). BIOS: 12/04/15 20:19:28 Ver: 04.06.05 (type: BIOS) Processor: AMD FX-8320E Eight-Core Processor (8 CPUs), ~3.2GHz Memory: 16384MB RAM DDR3 (dual channel) Available OS Memory: 16338MB RAM Page File: 3369MB used, 15906MB available Motherboard: ASRock 970A-G/3.1 VideoCard name: 2048 MBATI AMD Radeon R7 360 Series (Sapphire/PCPartner) HDD: 465GB Seagate ST3500413AS ATA Device (SATA) 931GB Western Digital WD Elements 1042 USB Device (USB (SATA) Audio: Realtek High Definition Audio PSU: Thermaltake 530W modular For the record, I don't have 3rd party antivirus. And this what I already tried to find a solution: sfc /scannow: no integrity violations chkdsk: no errors DISM.exe /Online /Cleanup-image /Restorehealth Windows clean boot (which is still on) Checked RAMs, with both Windows diagnostic tool and MemTest86 (the latter for a whole night), and both didn't show any error Updated Windows (Windows updates are always enabled by the way) Updated GPU drivers Uninstalled GPU driver with DDU.exe and reinstalled. It was even worse, hence I uninstall it again with DDU.exe. Windows installed "the most recent available", i.e. Feburary 2020 update. Checked both Reliability Monitor and Event Viewer. When the PC freezes, Reliability Monitor doesn't show anything helpful, while the Event Viewer shows the error ID 6008 "The previous system shutdown at __ on __ was unexpected " 30/40 minutes before the freeze occurs, but at the same time of the error I am still actually playing. I also tried Driver Verifier, but it didn't help identifying -if any- the driver causing the issue. Finally, I've been also suggested to collect some further info using SysNative, but I tried it multiple times and, once the CMD windows close, it gets stuck in some sort of "Waiting for SystemInfo" loop. I can see the folder SysnativeFileCollectionApp in my docs and all the files SysNative generated. If I manually zip the folder and attach it here, would that be the same? The only thing I have yet to try is a BIOS update, because it scares me and because I am using my PC for working remotely, hence I am afraid that if something bad happens I have no other way to work (my country is in lockdown due to COVID-19). For the record, upon checking Windows Error Reporting, the most common ones (from 04/30/2020) are: AppHangB1: 19 times BSOD: 16 times AppCrash: 10 times Live Kernel Event: 4 times MoAppCrash: 4 times Radar_Pre_Leak: 4 times MoAppHang: 2 times AppHangTransient: 1 time Bex64: 1 time CLR20: 1 time I also started to think that maybe could be my PSU or the graphic card? But just because I am running out of ideas. Thanks so much in advance for any help provided.