This computer is a laptop that came with windows 8.0. It had re-installation of the OS with DVD's that were sent from HP. The OS is currently windows 10.
It is x64.
It is HP Envy dv7 Notebook PC.
The computer was configured on the HP web site and was purchased from HP.
It has two graphics: integrated intel 4000 and Nvidia geforce GT 650M.
Microprocessor: Intel core i7-3630QM CPU@ 2.40 GHz
System memory 8GB
Memory slot 1: 4GB Sodimm Hynix 1600MHz
Memory slot 2: 4GB Sodimm Hynix 1600MHz
Current resolution 1920 x 1080
Refresh rate: 60
The system board: 181F 52.24
The system bios: F.29
Hard drive 1: Hitachi
C: 668.62 GB (601.04 GB free)
D: 27.97 GB (3.26 GB free)
Power source A/C power
Primary battery charge: 97% available
There were problems upgrading to windows 10.
It was first upgraded from windows 8.0 to 8.1.
There were problems upgrading again to windows 10.
Microsoft chat for windows 10 upgrades asked for remote access.
They verified the windows 8.1 operating system then went through many steps.
The next morning it had windows 10 with the program icons on the desktop.
This computer was seldom used and recently I noticed that Windows Defender was not working.
It had a blue screen too.
Today I uninstalled spybot and that fixed the problem with Windows Defender.
It completed a quick scan and there was no malware. It took a long time for the quick scan to complete.
A full scan is in progress now.
This computer is several years old and I remember that it had blue screens early in its use.
It was seldom used and with the free upgrade to windows 10 another attempt was made to use this computer.
SFC /scannow displayed no integrity violations.
CHKDSK displayed 0 bad sectors.
Windows memory diagnostic tool displayed no memory error were detected.
The spontaneous blue screen was Critical_Process_Died
Driver Verifier with custom settings then all checked except ddi compliance checking and random low resource simulation then select drivers the checking all drivers except those provided by Microsoft was done yesterday before reading the replies to the initial post.
Administrative command prompt was used to verify the changes with verifier /querysettings
It produced multiple blue screens. All were Driver_Verifier_Detected_Violation hpdskflt.sys
a google search indicates that that is related to the HP protect smart hard drive.
The F8 key did not work to get to safe mode.
Multiple power off and on were done.
Multiple blue screens were created with each power on.
Eventually I got to options that allowed boot to safe mode.
In safe mode I opened administrative command prompt and entered verifier /reset
It unchecked everything that had been checked earlier.
Then I checked whocrashed. It did not find any dmp files.
Then I checked bluescreenviewer. It did not find any dmp files.
Then I used everythingsearch and entered *.dmp and *.minidmp and there were no results since September 21. That was the day that Microsoft with remote access upgraded this computer from windows 8.1 to 10.
So there were no dmp files found for the recent blue screen Critical_Process_Died and there were no dmp files found for the multiple Driver_Verifier_Detector_Violation blue screens.
If one bad driver is detected and creates a blue screen does that mask detection of the other drivers if they load after the bad driver? Or does the driver verifier detect all driver problems at the same time?
The settings that I had used were before I viewed the link. Do you want me to repeat the driver verifier with the settings that you listed or do you want me to repeat to find other bad drivers?
How do you get the dmp files to show or be detected?
These steps I have not yet viewed:
· Run HDD Diagnostics -
https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
· Test RAM -
https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html
In the link below are many of the files that you requested. If I missed any please let me know and I will do them again.
https://www.dropbox.com/sh/anjwgb8nndqdz05/AAA0JXMlMjmYapyqliRCtw-7a?dl=0