[SOLVED] Blue Screen Critical_Process_Died

Z

zbook

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Oct 2, 2015
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This computer (different from a prior thread) was updated from windows 8.0 to 8.1 to 10.0
Currently Microsoft Defender is not working: This app has been turned off and isn't monitoring your computer. If you're using another app to check for malicious or unwanted software, use Security and Maintenance to check that app's status.

Security and Maintenance displays:
Virus protection (Important)
Windows defender is turned off.
There is a button for turn on now but clicking on it does not start windows defender.

Currently for malware and spyware I am using malwarebytes and spybot. Both report zero threats.



Today the computer had a blue screen: Critical_Process_Died

A year or more ago I remember setting windows to create a minidmp folder but there was nothing created or rather nothing found today or yesterday using software named everythingsearch and entering *.dmp. The last dmp file displayed was on 9/21/2015 and I think that was the day in which microsoft via remote verified the window 8.1 to then upgrade to windows 10.

Can the dmp file be hidden?
How do I test the windows settings to make sure that it is properly configured to save dmp files?

In this link: https://www.dropbox.com/sh/rtyzi1gp96t3yub/AADMMIpv_RoTATW4Jr5trwoSa?dl=0 are:
system information
event viewer application
event viewer system
event viewer critical, warnings, errors

Today I downloaded and installed bluescreenview and whocrashed to work up any future crashes.



What can be done to stress this system to produce blue screens and debug?
 
Seeing disk errors, bad blocks, corrupt.
Disk is probably failing, I would run a disk check and/or run SeaTools DOS.
 
This computer is a laptop that came with windows 8.0. It had re-installation of the OS with DVD's that were sent from HP. The OS is currently windows 10.
It is x64.
It is HP Envy dv7 Notebook PC.
The computer was configured on the HP web site and was purchased from HP.
It has two graphics: integrated intel 4000 and Nvidia geforce GT 650M.
Microprocessor: Intel core i7-3630QM CPU@ 2.40 GHz
System memory 8GB
Memory slot 1: 4GB Sodimm Hynix 1600MHz
Memory slot 2: 4GB Sodimm Hynix 1600MHz
Current resolution 1920 x 1080
Refresh rate: 60
The system board: 181F 52.24
The system bios: F.29
Hard drive 1: Hitachi
C: 668.62 GB (601.04 GB free)
D: 27.97 GB (3.26 GB free)
Power source A/C power
Primary battery charge: 97% available
There were problems upgrading to windows 10.
It was first upgraded from windows 8.0 to 8.1.
There were problems upgrading again to windows 10.
Microsoft chat for windows 10 upgrades asked for remote access.
They verified the windows 8.1 operating system then went through many steps.
The next morning it had windows 10 with the program icons on the desktop.
This computer was seldom used and recently I noticed that Windows Defender was not working.
It had a blue screen too.
Today I uninstalled spybot and that fixed the problem with Windows Defender.
It completed a quick scan and there was no malware. It took a long time for the quick scan to complete.
A full scan is in progress now.
This computer is several years old and I remember that it had blue screens early in its use.
It was seldom used and with the free upgrade to windows 10 another attempt was made to use this computer.
SFC /scannow displayed no integrity violations.
CHKDSK displayed 0 bad sectors.
Windows memory diagnostic tool displayed no memory error were detected.
The spontaneous blue screen was Critical_Process_Died
Driver Verifier with custom settings then all checked except ddi compliance checking and random low resource simulation then select drivers the checking all drivers except those provided by Microsoft was done yesterday before reading the replies to the initial post.
Administrative command prompt was used to verify the changes with verifier /querysettings
It produced multiple blue screens. All were Driver_Verifier_Detected_Violation hpdskflt.sys
a google search indicates that that is related to the HP protect smart hard drive.
The F8 key did not work to get to safe mode.
Multiple power off and on were done.
Multiple blue screens were created with each power on.
Eventually I got to options that allowed boot to safe mode.
In safe mode I opened administrative command prompt and entered verifier /reset
It unchecked everything that had been checked earlier.
Then I checked whocrashed. It did not find any dmp files.
Then I checked bluescreenviewer. It did not find any dmp files.
Then I used everythingsearch and entered *.dmp and *.minidmp and there were no results since September 21. That was the day that Microsoft with remote access upgraded this computer from windows 8.1 to 10.
So there were no dmp files found for the recent blue screen Critical_Process_Died and there were no dmp files found for the multiple Driver_Verifier_Detector_Violation blue screens.

If one bad driver is detected and creates a blue screen does that mask detection of the other drivers if they load after the bad driver? Or does the driver verifier detect all driver problems at the same time?
The settings that I had used were before I viewed the link. Do you want me to repeat the driver verifier with the settings that you listed or do you want me to repeat to find other bad drivers?
How do you get the dmp files to show or be detected?

These steps I have not yet viewed:
· Run HDD Diagnostics - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
· Test RAM - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

In the link below are many of the files that you requested. If I missed any please let me know and I will do them again.

https://www.dropbox.com/sh/anjwgb8nndqdz05/AAA0JXMlMjmYapyqliRCtw-7a?dl=0
 
The image above is the everything search for the hpdskflt.sys driver that produced multiple blue screens with driver verifier.

The two studies that have not yet been done require a blank cd or flash drive. I was unable to find a blank cd or a flash drive with much free space. So I will need to do some shopping next week to get a flash drive and complete the studies. In the meantime I ran these tests:

chkdsk: 0 bad sectors
chkdsk /r: 0 bad sectors
sfc /scannow 0 integrity violations
dism /online /cleanup-image /scanhealth 0 problems found
dism / online /cleanup-image /restorehealth

When this HP laptop was booted I pressed the F2 key and ran UEFI diagnostics. It has a loop until failure method and it prematurely stopped with short DST failure. A google search indicated that this could be both an impending hardware failure or software problem. The Dell web site reported short DST failure with improper loading of drivers. Is this applicable or not applicable to HP laptops? With the driver verifier indicating problems with hpdskflt.sys I did an everything search and found 17 results. They are in the image above. The driver appears to be without a result in the size and date modified columns.

Can all of these entries for hpdskflt.sys and the missing size and date modified be related to both the spontaneous blue screen and short DST failure? Are all of these files contributing to the corruption?

How do you properly delete all the files above and find a replacement driver? Would it be the identical driver (assuming the new one is not corrupt) or would it be a default windows driver or a better driver?

A long time ago I had a Seagate external drive and there was software to test for short and long generics and smart. Would a failure in one or more of those indicate impending hard drive failure and take the software problems or driver problems out of consideration? The seatools for windows seems to be useable without a flash drive. The seatools for dos needs a flash drive and I would need to shop for one next week.

This laptop has a Hitachi hard drive and I did not find any tools on their web site for this internal hard drive.

If the driver can be replaced I could then rerun the driver verifier and see if there are any more blue screens. And the short DST test could be rerun to confirm an impending drive failure or software problem?

If this is an impending hard drive failure I would like to use the computer for its remaining life. Important files could be temporarily saved to the hard drive or emailed or the computer could be used as an optical drive for a television. How do the software/driver problems get fixed so that they are not the source of anymore blue screens?
 
Greetings,
>I pressed the F2 key and ran UEFI diagnostics. It has a loop until failure method and it prematurely stopped with short DST failure.

Given that, you should replace your Harddrive very asap.
Running HP UEFI Diagnostic does not use any drivers from the System.
More, it should throw out a x Digit code ending in something like ....3F0 := drive in danger.

greetings
Michael
 
This weekend I got a 64 GB sandisk cruzer glide usb flash drive to complete the tests. For the hard drive testing is it only possible to do that with a cdrom or can that be done with a usb flash drive? If it can be done with a usb flash drive how do you do it? This is a HP laptop with windows 10. I found this with google search: https://craftedflash.com/info/how-boot-computer-from-usb-flash-drive What are the steps to get the sea tools dos or other hard disk testing software saved to the flash drive and then use the flash drive to boot and test the internal hard drive?
 
On boot pressing F2 opens UEFI diagnostics
Today the short DST test passed. Warning was displayed and there was explanation
Today the long DST test passed. Warning was displayed and there was no explanation
There were no failures and no failure ID numbers.
It had a reference to hp.com/go/techcenter/pcdiag
There I was not able to find any information on how to interpret warning with passed.
 
Thanks for everyones input/help.
There have been no further blue screens.
This computer problem is now solved.
The computer came with windows 8 then was upgraded to 8.1 then upgraded to 10.
There were blue screens early in its use.
On the web site HP® Official Site | Laptop Computers, Desktops, Printers, Servers, Services and more there is a tab for support and there is an option for HP software to detect the product number and then display all of the drivers.
For this computer it no longer displays drivers as the manufacture HP decided not to support windows 10 for this hardware and did not offer drivers for windows 10.
There is an option to roll back to windows 8.0 or 8.1.
Clicking on HP support assistant has not found any updates and I am guessing that it will no longer find updates for the drivers with windows 10.
On this web page: hp.com/go/techcenter/pcdiag I found a link to update the diagnostics UEFI.
After updating the UEFI I ran the diagnostics again.
The prior passed with warning no longer occur after the update.
This time there were multiple failures: short DST and long DST.
The Optimal DST passed and the Smart test passed.
The computer is a 2013 product and is out of warrantee.
The 24 letter/number failure codes were presented to HP and they commented that they were HD failure
The failure code ending in 605N03 was short test failure.
The failure code ending in 61AE03 was long test failure.
For the remaining life of this computer I will then use it as a CD/DVD player.
Again thanks for the imput/help working up this problem computer.
 
If the DST tests have failed then the Hard Disk is bad. I would suggest you to take the backup and then take the system to a repair shop and tell them what the problem is.

In case of any other problem, please feel free to post back ^_^.


Marked this thread as SOLVED.



-Pranav
 

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