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  1. #21

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    ... Interesting. I went ahead and ran the windows update troubleshooter which I first ran days ago when I ran into the update problem. It reported fixing a few things (i.e. green check mark), but failed to fix one of the problems found. I ran it several times to confirm and it came up with the same error. I then began reaching out to this forum following the instructions as you recommended.

    With SURT not installing anymore, I decided to re-run the troubleshooter ... and to my surprise it reported all fixed (the one red 'not fixed' is now listing as 'fixed'):

    Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"-capture-png

    I'll try and run windows update again to see if the update installs. Perhaps all is fixed?


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  2. #22
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    16,632
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    No, WU Troubleshooter is useless. You have corruption on your machine that needs to be addressed. And with the latest development of SURT not installing, I would not be surprised if you had bigger issues than just updates.

    GSmartControl
    Follow the instructions below to test your hard drive health with GSmartControl:



    • Download GSmartControl and save it on your Desktop;
    • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
    • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
    • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
    • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
    • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  3. #23

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    Will do.

    My system drive is a Samsung SSD (250 GB). I assume GSmartcontrol is fine to us on SSD's ....?

  4. #24

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"-capture-png

    Extended GSmartControl test completed. No errors

    .Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"-capture-png

  5. #25

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    Any thing else I can do?

  6. #26
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    16,632
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    Boot into Clean Boot mode and retry SURT:

    https://support.microsoft.com/en-us/...oot-in-windows


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

  7. #27

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    Quote Originally Posted by softwaremaniac View Post
    Boot into Clean Boot mode and retry SURT:

    https://support.microsoft.com/en-us/...oot-in-windows
    I did a clean boot and re-ran SURT.

    It never progressed beyond this screen for more than 8 hours:



    Tough problem apparently. My system is working otherwise - windows update installs the almost daily definition updates. It just won't install the January 2019 monthly quality rollup.

  8. #28
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    16,632
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

    That's good. It's running. Leave it be.


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    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

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