IPlease follow the steps below to help troubleshoot your system. Let me know if you have any questions.
Step 1:
Download
Speccy to your desktop
1.
File >
Publish Snapshot. This saves your snapshot to their servers
2.
Copy and
Paste the
link to your next Reply
Step 2:
1. Click on
Start menu
2. Type
command to start searching
3. Right click on
command prompt in list and select
Run as Administrator
4. Copy and Paste each the
commands 1-2 below into the command prompt and press
Enter key
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file
Step 3:
1. Press the
Windows + X keys to open the Advanced menu
2. Select
Windows Powershell (Admin) from the menu
3. Copy and paste the
command below in the code box and press Enter
4. This will create file called
drivers.txt on your Desktop
5. Upload the file to your reply
Code:
Get-WmiObject Win32_PnPSignedDriver| select devicename, driverversion, driverdate, deviceID | Sort-Object devicename | Format-table -AutoSize | out-file "$env:USERPROFILE\Desktop\drivers.txt"
Upload the drivers.txt file from your Desktop