Windows Won't Update

jwdo · Dec 28, 2013

Windows 7 ultimate will not update Security Updates. I ran windows troubleshooter and found the following problems: See attachment (I hope I attached the file correctly)

Tekno Venus · Dec 29, 2013

Hi and welcome to Sysnative,

Could you please run the System Update Readiness Tool, and the export and upload your CBS folder to your next post. If the CBS folder is too big, upload it to a free file sharing site such as SendSpace -> Free large file hosting. Send big files the easy way!

Run the System Update Readiness Tool (SURT)

Download the System Update Readiness Tool from Microsoft --> here <-- Please save the tool to a convenient location as it may be necessary to run it again.
After the download has completed, double-click the file and wait while it initializes.
Click Yes to begin installation. Please note it may take some time to complete and may appear to stall whilst installing. Don't worry, this is perfectly normal behaviour. Also note, whilst I say "installing", it's actually running the tool and can therefore be "installed" (run) repeatedly.

Export CBS folder

Click the Start button :startorb: then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

Regards,
Stephen

jwdo · Dec 29, 2013

Dear Stephen, The Windows web site will not let me download the SURT for Windows 7 64 bit (November 2013) download. It times out with the message 'this page cannot be displayed'. I have tried it several times, with no success. Is there any way you can download it and send it as an attachment?

I was able to copy the CBS file however, and am sending that if it can be of any help! I'm not sure how to send the attachment. Do I use the insert image icon or the insert video icon. I'll try the insert image icon. I'm not sure how to even send this post. Do I click on Post Quick Reply?

Tekno Venus · Dec 29, 2013

Hello,

For the record, please try this link for SURT and tell me if it works:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2013] from Official Microsoft Download Centre

Regarding the attachment, you will need to go to the Advanced Editor. Below the quick reply box at the bottom of this page, you will see 3 buttons. Click the one labelled "Go Advanced" to bring up the advanced editor. Then click on the paperclip icon to open the attachment manager.

Screenshot - 29_12_2013 , 09_36_19 PM.png

Screenshot - 29_12_2013 , 09_36_40 PM.png

Regards,
Stephen

jwdo · Dec 29, 2013

No, that site does not work. The browser times out. I'm using IE 11. Would a different browser make a difference?

Hopefully this time I can send you the CBS.zip file.

It seems I'm having trouble uploading the zip file as it is 7.66 Mb and a popup appears that says I'm exceeding the limit of 7.15 Mb for your site. Now what?

Tekno Venus · Dec 30, 2013

Hi,

I will see what I can do about getting you a copy of SURT. If needs be, we'll manage without.

Upload your CBS folder to Sendspace -> Free large file hosting. Send big files the easy way! <- for me please.

Stephen

jwdo · Dec 30, 2013

OK, I've never used sendspace before but here is what they sent me: I assume you'll be able to download it! Thank you so much for being patient with me. I am truly a novice.

You have successfully uploaded a file called CBS.zip (7.7 MB) to sendspace.

Use the following link to retrieve your file:

Download CBS.zip from Sendspace.com - send big files the easy way

Tekno Venus · Dec 30, 2013

Thank you.

Let's try SURT again. I've uploaded SURT to my SkyDrive here: https://avweua.dm2303.livefilestore.com/y2m6WuwnYZM5v-74TxaC1ttR7Fxotjh7WT4ScOPONrBW5e_pgJcvm6-MVPg7_2M0F9klK4jEDZTn8qLuxy93qV9YTxtGjzIKjzkO9lQ_tkwDkM/Windows6.1-KB947821-v31-x64.msu?download&psid=1

Run the System Update Readiness Tool (SURT)

Download the System Update Readiness Tool from the above link. Please save the tool to a convenient location as it may be necessary to run it again.
After the download has completed, double-click the file and wait while it initializes.
Click Yes to begin installation. Please note it may take some time to complete and may appear to stall whilst installing. Don't worry, this is perfectly normal behaviour. Also note, whilst I say "installing", it's actually running the tool and can therefore be "installed" (run) repeatedly.

Export CBS folder

Click the Start button :startorb: then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

jwdo · Dec 30, 2013

Steve, when I click on your link I get the following message: I've tried several times.

The webpage cannot be found
HTTP 404
	Most likely causes: There might be a typing error in the address. If you clicked on a link, it may be out of date.

Tekno Venus · Dec 30, 2013

Hmmm...

Try this -> https://skydrive.live.com/redir?resid=6EC47AE941F92769!2268&authkey=!ACCNGLf11xLZ9Ro&ithint=file,.msu

or this? https://skydrive.live.com/redir?resid=6EC47AE941F92769!2269&authkey=!AP0Nukwj9PydGY0&ithint=folder,.msu

I'll look again tomorrow, it's late here

jwdo · Dec 31, 2013

Well, I'm able to access your Skydrive, but am not able to download the file. When I right click on the file, the share option is greyed out. Perhaps you need to tell Skydrive to share that file with my email address, which is {removed}?

Both of your url's work and give me access to the file, but no success in downloading it on either site.

niemiro · Dec 31, 2013

jwdo said:
Well, I'm able to access your Skydrive, but am not able to download the file. When I right click on the file, the share option is greyed out. Perhaps you need to tell Skydrive to share that file with my email address, which is {removed}?

Both of your url's work and give me access to the file, but no success in downloading it on either site.

Share isn't the right button for the job in this case. When you right click, you should be offered a "Download" button. Try that one instead. Or do you not get offered a Download button?

Richard

P.S. I've removed your email address before spam bots get to it.

jwdo · Dec 31, 2013

Thank you for removing my email Richard. Yes I was offered a download button and yes I did press the download button. Usually I get an option to open or save the file, but in this case nothing appears (happens). I'm at a loss. I've tested my ability to download from other web sites and my ability to download seems to be operating OK. I just can't seem to download from your Skydrive site! What about trying to use that Sendspace site, unless you have another suggestion.

Tekno Venus · Jan 1, 2014

The problem is that SURT is a big, half a gigabyte file that takes me all day to upload to anywhere because my internet is slow.... And being such a big file, it is too big for most sites. Sendspace for example has a 300MB size limit.

Since I can view the edit history of your post, I found your email address. Please check your email for a link and try from that link. It will not being coming from a @sysnative email address, rather my personal one - ****[AT]btopenworld[DOT]com (information before the @ sign blanked for spambot reasons)

jwdo · Jan 1, 2014

OK. Will watch for it. So far no email from that address in either my Inbox or my Junk folder.

jwdo · Jan 1, 2014

OK, Stephen or Richard or whoever I am working with; I tried three browsers and the third one worked, namely, Safari. It allowed me to download the SURT file from your original location and it was the November 2013 edition (436MB). My computer said it installed successfully.

Tekno Venus · Jan 1, 2014

Hi,

I'll be helping you primarily, but Richard may pop in now and again.

That's awesome news! Can you now do the following

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and selectCompressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

[/B]

jwdo · Jan 2, 2014

Thank you Stephen, once again the file is so large (9.1MB) that I'll have to use Sendspace. The link is:
Download CBS.zip from Sendspace.com - send big files the easy way

Tekno Venus · Jan 2, 2014

Well that's useful....

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-01-01 14:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1431
 No errors detected

SFC shows nothing. SURT shows nothing.

Can you do the following for me, I want to check something.

MGADiag

Download MGADiag (by Microsoft) from the link below:

http://go.microsoft.com/fwlink/?linkid=52012
Run the tool by double clicking on the file. Press Continue when prompted
When it has finished, press Copy then Paste (Ctrl+V) this into your next post

jwdo · Jan 2, 2014

Done!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {87A7A6EC-A65B-4721-9454-9DAC867EA199}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{87A7A6EC-A65B-4721-9454-9DAC867EA199}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1352084511-1248193465-38134873</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RY880AA-ABA a6077c</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20071030000000.000000+000</Date></BIOS><HWID>D9503B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>149F716B1D87586</Val><Hash>hfeyZIOHD2E4ZfmYmtpPbw4pQ+8=</Hash><Pid>89409-707-8843471-65955</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-1712011
Installation ID: 021341377805087403154782167743158315660325383760968446
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/2/2014 2:38:28 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:23:2013 04:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAEAAQAFAAAAAQABAAEA6GFs3IS/eEcQokjkPgHSuUTaGuxs/IbFUVtLhwj3KoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-WKS
SSDT HPQOEM SLIC-CPC

Windows Won't Update

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