Windows Updates WILL NOT instal!!

G

Graham Newey

Member
Joined
Feb 6, 2014
Posts
6
Location
Ayr, Scotland
Dear All,

This little problem is driving me up the wall !

The following updates were automatically downloaded 3(?) weeks ago approx.

KB2604121 Microsoft .NET Framework 4. Important. 38.5 MB
KB2468871 Microsoft .NET Framework 4. Recommended. 27.5 MB

I've tried to instal them, as usual, umpteen times but keep getting "Failed" with Failure Code 66A.

OTHER "updates" have installed OK since this problem started, so "Windows Update" is working !

Another oddity is that when I close the computer down I'm given the opportunity to instal these two (presumably) updates. I accept, with gratitude, and watch the process proceed and the computer shut down. Next time I boot up the position is unaltered ie: updates NOT installed ! Back to square one. Groundhog day !

I have google this problem and tried numerous "answers", all to no avail. These two updates are still sitting there laughing at me and steadfastly refusing to instal !

Can some kindly expert explain to me what is going on and tell me (simply) what I can do to put my two very naughty updates to bed ?

Look forward to hearing from you,

Graham
 
Hello Grahem, and welcome to Sysnative!

Please download this tool: .NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs

Open cleanup_tool.exe, click Yes twice, then under the Product to Cleanup dropdown, select .NET Framework 4. Click Cleanup Now.

Once done, re-install .net Framework 4 from here: Download Microsoft .NET Framework 4 (Web Installer) from Official Microsoft Download Center

Re-check for and install all Windows Updates (some of the .net 4 updates you have previously successfully installed will need to be installed again), and fingers crossed these 4 will not repeatedly return again :)

Good luck!

Richard
 
RE: Windows Updates WILL NOT instal !!

Dear Richard,

Many thanks for your quick response.

Allow me to explain something before we get down to the "nitty gritty".

Up to about 12 months ago I was reasonably competant, at a very moderate level, at finding my way around my computer and following instructions. At the end of 2012 I suffered a "stroke" and whilst, physically, I was AOK, my memory was very badly affected. Put simply, I, now, cannot hold even the simplest of thoughts in my mind for more than a few seconds. So, trying to sort out something like this becomes extremely difficult to carry out.

So---let me tell you what happened, (or at least, what I think happened !), when I tried your procedure ,(or one very like it), which I found on my own BEFORE your communication.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I went to "Control Panel>Programs and Features", and found the following entries:-

Microsoft .NET Framework 3.5 SP1 (33.6 MB)
Microsoft .NET Framework 4.5.1 (258 MB)

Then I looked in "IoBit Uninstaller" and it told me that "3.5 SP1" was installed on 20.7.09 and it's size was 135.28 MB (!) and "4.5.1" was installed on 1.12.13 and it's size is 38.80 MB (!)
---so I am immediately confused !

Anyway, I googled ("66A", I think) and came up with and went to your first link. I downloaded the tool and ran it in respect of "4.5.1". It wasn't cleaned. IT WAS REMOVED !!

I think I then went to another link to download the new, replacement file and was given 6 or 7 choices, depending on my operating system. I downloaded the obvious one followed by several others but none would operate. I kept being told that my choice was unsuitable for my OS.

So, I'd uninstalled "4.5.1" and was unable to replace it. Now 95% of my programs would not run, I would get the followuing error message nearly every time I tried to run something:-

" The proceedure entry point LdrSystemD11InitBlock could not be located in the dynamic link library ntdll.dll" ??????

Tried to uninstall and reinstall various programs. This was not allowed.

Finished up running "System Restore" in "Safe Mode" and, thankfully, managed to save the situation, (Big relief !! I was NOT at all confident).

So---- whilst I know I must have gone wrong somewhere, I'm not going to repeat the procedure without being absolutely sure what I'm doing.

When I go to your first link (Cleanup Tool) what "Product to cleanup" do I choose ? ".NET Framework 3.5"(No SP1) and ".NET Framework 4.5.1" are both shown in the drop down list. I HAVE NOT GOT ".NET Framework 4" ! Do I clean up both ? Please confirm that this tool does just "Cleanup" and DOES NOT obliterate the two products mentioned. I do not want to go through all that again.

Further, if "3.5" and "4.5.1" are simply cleaned up, why do I then have to "re(!!!!)instal" ".NET Framework 4" ? Apart from any other consideration this infers that I alredy have v4. Surely if I proceed as advised I will the have three versions, 3.5, 4, and 4.5.1 !

Incidentally, I looked at the "readme.txt file. The address that you show (for the new file) ending "=17851" is NOT in "readme. txt". PLease clarify.

RE your second link I downloaded and ran "dotNetFx40_Full_setup.exe". It clearly states that it will "Remove" or "Repair" ".NET Framework 4" (which I haven't got). Nowhere does it say it will reinstal ".NET Framework 4".

As you may surmise, I am very confused and not at all sure about what I'm doing.

Lastly, two queries re your last paragraph. You say "Re-check and install ALL Windows Updates"---we are just talking about ".NET Framework" updates are we ? (I've got well over 250 other updates installed). Why will they need to be reinstalled ? How, exactly do I do this ? Do I just open "Windows Updates and click "Check for updates"? Secondly, what exactly does "--- these 4 will not repeatedly return again" mean ?

I know I've gone on a bit. Please excuse me, but with my little problem I have to get everything down as quickly as possible as I tend to lose the "thread".

If you would be kind enough to, say, list the various steps I must carry out in order and in the very simplest of language it really would be a great help. Sorry to be a pain.

I look forward to hearing from you again at your convenience.

Regards,

Graham
 
Hello again Graham :)

I'm sorry to hear about your stroke, but am glad to hear that you are not letting it define your life but instead are working around it. Do not hesitate to ask me to clarification at any time on any point.

I will come back on some of your questions a couple of posts from now. I will start now with a quick run down on what you need to do. The tool I recommended (cleanup tool) is designed to remove .net. That is what it does. It's just that you are supposed to be able to install the same version back on afterwards. In your case, something further prevented that, so we cannot use this tool on your system at this time.

So we shall work with some alternative methods. Unfortunately, for various reasons, .net update problems are not very easy to diagnose and provide a specific fix for. Instead we usually have to resort to generic uninstallation followed by installation.

Can you please see if you can work through the first five steps here: Updated: what to do if other .NET Framework setup troubleshooting steps do not help - Aaron Stebner's WebLog - Site Home - MSDN Blogs. Ignore the three opening paragraphs.

Please work up to the point you can, then as soon as you become unsure about something, stop and ask me for clarification and we'll take things from there.

Richard
 
Windows Updates will not instal !!

Dear Richard,

Many thanks for yours 2/9.Went to your link, and report as follows:-

(1). Went to "Control Panel > Programs and Features". Right clicked "3.5 SP1". Clicked "Uninstall/Change".
Waited for "Setup" to complete. Selected "Repair", (and "Send information about my setup experiences to
Microsoft Corporation"). Clicked "Next". I'm told that "Setup is restoring "3.5SP1 to original state". "Setup"
completes successfully. Ignore recommendation to download/install latest service packs and security updates.
Haven't I got them already ? Clicked "Exit". Right clicked "4.5.1". Clicked "Uninstall/Change". Selected
"Repair".Clicked "Next". Told that "All files were verified successfully". Allowed "Repair .NET Framework
4.5.1" to proceed. Repair completes. Ignore request to check for more recent versions. Click "Finish". Tried to
instal my naughty updates. Failed---again---code 66A---again !

(2). Downloaded ".NET Framework Repair Tool". Succeeded (NetFx Repair Tool.exe). Ran it. Agreed to
"Reregister" and "Restart" "Windows Installer Service". Clicked "Next". "Changes complete" window appears.
Tried to install my naughty updates--- as instructed. Failed. Error Code 66A. So, clicked "Next". Recommended
to repair "3.5SP1", "4 Client Profile" (????) and "4 Extended" (????). Didn't know the last two from Adam !
Clicked "Next". "Repair Complete". Not quite clear about remaing instructions on this page. Tried again to instal
naughty updates. Failed. Error Code 66A (just a thought----it would be more apply coded as "666", wouldn't it !) Clicked
"Next" to send "Logs" (?). Next page appears--- "Submit additional information". Told that "Tool is unable to
resolve installation issue". Says "following" will be sent to Microsoft for further analysis. There are 30 (!) logs
shown. Clicked "Finish"

(3). Did NOT act on this one, in view of my previous "fright" and because I don't know which version to
uninstall.

(4). Downloaded ".NET Framework cleanup tool" (dotnetfx_cleanup_tool.zip). Ran it. On page headed ".NET
Framework Setup Cleanup Utility", in "Product to cleanup" what do I choose ? ".NET Framework - All Versions"
presumably ? I chickened out at this point and clicked "Exit".

(5). I ignored this one, obviously, in view of above comments.

NB: I now have two "new entries" on my desktop. "FixDotNet 20140210173710589.cab" and "FixDotNet
20140210234251978.cab". Haven't a "scooby doo" what these are. The first one has 22 items and the second
one has 30 items.

NOW---- something else has happened which might be of interest (!!).

For some time now I have used a program called "Advanced System Care" ( by IObit). Last November I updated to
"Version 7". In my enthusiasm I set all it's features at once to operate--- well, one immediately after the
other. Disaster struck. All my 1000++ photos vanished, "Windows Mail" broke, loads of my Deasktop icons were
obliterated, the ability to recreate them, or any others for that matter disappeared, and other problems were
manifested.

Spent next two months in communication with IObit.

"Anyroadup", Managed to sort most problems out (not all), and IObit gave me a free licence code for
"Advanced System Care Pro", for my trouble.

So, I activated it and then made sure that I only used one of "ASC's" components at a time. No problems since
then. IObit are "sorting" the bug, apparently.

One of the components is called "Vulnerability Fix". It scans and fixes windows vulnerabilities---- whatever
that means. So----- yesterday, whilst connected to the internet, I ran "VF" and , lo and behold, it "told" me it
was downloading and installing KB2604121 and KB2468871, (my two naughty updates) !!! Proceedure finishes. I
go back to "Windows Update". My two naughty updates are still showing ! Click "Install Updates". Fails. Go back
to "ASC's" "Vulnerabilty Fix". Ran it. Reports everything AOK--- nothing to do. Go back to "Windows Update".
View "Installed Updates". There are 266 of them. My two naughty ones aint there !!!

Do you think my naughty updates have, in fact installed but "Windows Update" is telling me fibs ?! How can I
check the situation ?

My brain is now hurting, I've had a "couple" of pints and I need a rest (I'm sure you must feel the same !---probably without the pints).

Your further comments, in due course, would be very much appreciated.

Kind regards,

Graham
 
Windows Updates WILL NOT install !!

Dear Richard,

Just an update.

Couple of days ago I ran "Windows Update" and it reported that there were 10 updates to
download and instal. I continued.

Prior to this point there were 266 updates installed. Now there are 272. So, 6 were
installed out of the 10.

All six were "Security Updates"--- KB2898858, KB2901113, KB2916036, KB2862973,
KB2898869 and KB2901126. NB: The last two were "Security Updates for .NET
Framework 4.5.1".

This meant there were, NOW, 4 updates that were NOT installed. Two were my "naughty
updates"-- KB2604121 and KB2468871.

The other two were NEW ones:-

KB2909921 (28.4MB) Cumulative Security Update for IE9 etc
KB2911502 (613KB) Security Update for Microsoft .NET Framework 2.0 SP2

Tried to instal JUST these two new ones - failed with Error Code 80073712 - looked this
up in "Windows Help and Support".

Appears that this code means that "Windows Component Store" is corrupt. Told to use
"System Update Readiness Tool" (SURT). Followed steps laid out. My system is "Vista
Home Premium with SP2 - 64 Bit".

Downloaded appropriate "SURT" - "Windows6.0-KB947821-v32x64.msn". Opened it.
Clicked "OK" to instal "Hotfix for Windows KB947821".

Started running it at 11.30AM on Thursday 13.2.14 (left internet connection on). Twenty
two hours later I'm informed that "Some updates were not installed-- The following
updates were not installed-- Hotfix for Windows (KB947821) !!!!

Just for something to do, I tried installing the 4 outstanding updates (again). Failed---
same error codes.

So, position now twice as bad as before--- 4 uninstallable updates instead of two !!

Hope you can help, Richard, and look forward to hearing from you.

Regards,

Graham
 
Hello again Graham :)

Sorry for my late reply. Things have been very busy here with examinations starting in just over a week. Anyway, thank you for keeping me updated, please do the following:


  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created. Please upload it to your next post.

Thank you.

Richard
 
Dear Richard,

Thanks for yours 14.2.14.

Followed your instructions.

Herewith, CBS.zip dated 14.2.14 AND CBS(2).zip dated 25.1.14 (One I did earlier. Cannot remember why ! Thought it might be of interest).

Look forward to hearing from you again. In the meantime, hope your exams go AOK---my exam days ore long gone, thank goodness.

Regards,

Graham
 

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Dear Tom,

Thanks very much for your interest and assistance.

Please refer to my last but one post.

You'll see that I started running"SURT" last Thursday AM and, not to put too fine a point on matters, it achieved sweet "Fanny Adams" ! KB947821 was NOT installed.

Looked for"CheckSUR.persist log". Got as far as C:\Windows\Logs\CBS". Inside "CBS" folder is "CBS.log" and "FilterList.log", both dated 15.2.2014. Herewith zipped "CBS(3).log" for what it's worth.

Cannot find "CheckSUR.persist.log" which, in view of above comments, is, perhaps, not surprising (?) This is all a bit above my old head I'm afraid.

I know Richard is very busy exam-wise at present.

So--- no mad rush for response. Thanks again for getting involved.

I await further advices in due course.

Regards to you both,

Graham
 

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