A APGTheXeon Well-known member Joined Dec 25, 2012 Posts 66 Location Wherever APGTheXeons live. Dec 25, 2012 #1 I have had this HP laptop for a little under 3 years. About 2 years in I have had a problem with windows saying it is not genuine. After this happened, my windows update and windows defender started saying that the service was not running, please restart. Restarting did not start the service. I have identified that my Norton Internet Security may have affected my windows defender, but I can find no links between Norton and Windows update. I have done many simple fixes with no fruitful results. I have run a SFC scan that returned with corrupt registry keys but no fixes, an antimalware/antispyware scan that came up clean, tried manually starting the service which returned an error 126: module not found, and running the fixit tool. Another thing to note would be that when I open up my registry editor to do some fixes, I can't find my components key in hklm. I run Windows 7 64 bit Service Pack 1 and have Norton Internet security, Malwarebytes Antimalware, and CCleaner. I have not been able to update the laptop in 2 years. Any suggestions? Also I am new to this forum, so bear with me please.