windows update problem (Update for Microsoft .NET Framework 4 (KB2468871))

[hamine]

i tried several times to install this update but my computer crashed or restarted and when it wanted to start, i saw a black window that checked my C driver.
By the way, my computer crashes and shows BSOD for 4 months.
Regards

 

[niemiro]

Hello, and welcome to Sysnative :)

Can I suggest for your BSOD problem that you follow these instructions (https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html) and post a separate thread over in the BSOD forum: BSOD, Crashes, Kernel Debugging

Hopefully we can then solve both of your problems. I will help you with your Windows Update problem, they will help you with the BSODs.

First, please create a new folder on your Desktop called Logs.

Then, please downoad and run collect.exe available here: Instructions to collect .NET Framework 4 and Visual Studio 2010 setup logs - VarunGupta - Site Home - MSDN Blogs

It may take 10-15 minutes to complete.

Whilst it is running, please copy C:\Windows\WindowsUpdate.log into the Logs folder on your Desktop.

Once collect.exe has finished running, please open (My) Computer, and navigate to the C:\Users\{Your username}\AppData\Local\Temp folder and copy vslogs.cab into the Logs folder on your Desktop.

Now please right click on the Logs folder > Send to > Compressed (zipped) folder. Please upload it here. If it is too large, you may need to upload it to an external website. Microsoft Skydrive (https://skydrive.live.com/), is a good possibility, but any other file sharing website will do. Then provide me with a link to the uploaded file.

Thank you,

Richard