[SOLVED] Windows Update Not Working - Windows 7 SP1

chee3350 · Jan 14, 2016

So the Windows Update is not working on my boss's computer, additionally I am unable to install the 2015 C++ Redistributable. I also receive a message about a missing dll file when I open some programs, this is api-ms-win-crt-runtime-l1-1-0.dll (this fix is supposed to be in the 2015 C++.) I have tried all the basics and intermediates, I may be new here but definitely not new to computer problems or solving them, I have had many a problem similar to this one in the past and have always had success in my endeavor to restore everything to proper working order. Alas, today seems to be the day where I am out of date, or maybe my boss could get up to date on his software (fat chance :r1:). I'm getting error codes 8007370A and 0x80240017. SFC won't scan no matter what I do.

SFCFix Log:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-13 14:34:02.574
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
FAILED: Could not repair missing store directory C:\Windows\winsxs\amd64_microsoft/windows-minkernelapinamospace_3;bf3856ad364e35_6.1.7601.17617_none_68daf829926cc6a9 with error code ERROR_INVALID_NAME.
FAILED: Could not repair missing store directory C:\Windows\winsxs\wow64_microsoft-windows-kernelbase_31bf;856ad366e35_6.1&7601.21528_none_8ffff80:18b67b14 with error code 0x10B.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_miczosoft-windows-mankernelapinameszace_31bn3856ad344e35_6.1.7601.17617_none_0cbc5ca5da0f5573.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 3
SURT total detected corruption count: 6
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-13 14:35:56.913
----------------------EOF-----------------------

Aura · Jan 17, 2016

Hi chee3350 :)

My name is Aura and I'll be assisting you with your issue. I'll need to take a look at your COMPONENTS Hive to create a fix.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

chee3350 · Jan 18, 2016

Hello there! Thank you for the help! Here's the file :

https://drive.google.com/file/d/0B4o3g34A5gt0S0tJRzNaRGNrTlU/view?usp=sharing

Aura · Jan 19, 2016

Alright I patched up your Hive. Let's replace your old one with it.

Replacing the COMPONENTS Hive
Follow the instructions below to replace the COMPONENTS Hive.

Download the attached COMPONENTS.zip file, and save it on your Desktop;
Right-click on it, and select Extract all.... Once done, the folder with the COMPONENTS file will open. This will be your new COMPONENTS Hive.
Navigate to the C:\Windows\System32\config folder;
In it, find the COMPONENTS file and rename it to COMPONENTS_bak;
Note: If you receive a message saying that the file is in use, restart your computer and try again.
Once done, copy the new COMPONENTS file I sent you in the C:\Windows\System32\config folder;

COMPONENTS.zip

chee3350 · Jan 19, 2016

Okay, I replaced that and ran SFCFix and SURT again. Windows Update still did not work with error code 8007370B this time.

SFC Fix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-19 11:00:21.408
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-19 11:00:38.153
----------------------EOF-----------------------

Aura · Jan 19, 2016

It seems like I forgot to remove a key. Here:

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

::
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_miczosoft-windows-mankernelapinameszace_31bn3856ad344e35_6.1.7601.17617_none_0cbc5ca5da0f5573]

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

You can also run SURT again and attach the new CheckSUR.log after.

chee3350 · Jan 19, 2016

Done and Done. So far it seems to be working, taking forever but its saying I have new updates! I appreciate all of your help Aura! Thank you so much!

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-19 11:45:28.717
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Owner\Desktop\SFCFixScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_miczosoft-windows-mankernelapinameszace_31bn3856ad344e35_6.1.7601.17617_none_0cbc5ca5da0f5573.

Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_miczosoft-windows-mankernelapinameszace_31bn3856ad344e35_6.1.7601.17617_none_0cbc5ca5da0f5573.

Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_miczosoft-windows-mankernelapinameszace_31bn3856ad344e35_6.1.7601.17617_none_0cbc5ca5da0f5573 with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-01-19 11:45:29.091
Script hash: drd4d5CMA1gpBxSkn/yBIc/PLSn+VWdXQdvs9sbVSBg=
----------------------EOF-----------------------

Aura · Jan 19, 2016

Alright there's only one file left to replace, here goes :)

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.zip

chee3350 · Jan 28, 2016

Sorry Aura, hadn't realized you had posted again. Everything is working great thank you again for all of your help!

SFCFix version 2.4.9.0 by niemiro.
Start time: 2016-01-28 15:48:13.098
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.9.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-01-28 15:49:03.149
----------------------EOF-----------------------

Aura · Jan 28, 2016

Did you run SFCFix like instructed above, or you just ran it by double-clicking on it?

chee3350 · Jan 28, 2016

You know what, I ran it as instructed and I didn't even think about it at the time but then I ran it again by double clicking it so it wrote over it, my bad! The directive completed successfully though!

Aura · Jan 28, 2016

Alright in that case let's see if SFC returns a clean log :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

chee3350 · Jan 29, 2016

Here it is : https://drive.google.com/open?id=0B4o3g34A5gt0WnRLa0RveTl4SUU

Aura · Jan 29, 2016

Is it possible to have a public download URL for it? It says I need to ask for your permission to download the file :)

chee3350 · Jan 29, 2016

My bad, must be amateur hour here : cbs.txt - Google Driv

Aura · Jan 29, 2016

Alright this should be good :) Now, try to install the Windows Updates. If they fail, upload the files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

chee3350 · Jan 29, 2016

Everything installed flawlessly!

Aura · Jan 29, 2016

Awesome! :) Was there anything else, or are you good now?

chee3350 · Jan 29, 2016

I am golden! Thank you for all of your help!

Aura · Jan 29, 2016

No problem chee, you're welcome! :)

[SOLVED] Windows Update Not Working - Windows 7 SP1

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