Windows update not working error 0xc8000247

[ronm]

Hello All

Writing from Gibraltar where obtaining help for PCs is very difficult given our small population 30,000.

I have been unable to update my windows 7 the 'windows update cannot currently check for updates because the service is not running window 7' since installing a new hard drive in my raid 1 PC a couple of months ago.I have tried several solutions as detailed in: windows update cannot currently check for updates because the service is not running window 7 HELP when this is not so [having checked] to no avail, keep getting windows error 0xc8000247 including when I try to install and run System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013], installer also encounters error 0xc8000247.

Now I am also getting a 'Not genuine Windows' window opening, when again this is not so. Verification having obviously been done in the past without any problem



On searching through the internet I have read that there may be a problem with the Intel Rapid Storage Technology Driver and recommending installing driver SP47845 File Download [VERSION: 9.5.6.1001]



My reason for writing therefor is:
1. Is this information correct and you recommend installing this driver, or


2. Should I proceed to manually install the latest driver, assuming it is - File name: f6flpy-x64.zip Version: 11.7.0.1013, or



3. Should I instead use the Intel Update driver Utility and install all/any drivers using this software.


Or am I totally wrong and it's none of the above.

Any help or advice would be most welcome as I am not that technically proficient and I don't want to make a bad situation worst, read a thread in your post where the computer crashed so very scared.

Also gone to the intel support page but it's completely useless since i dont' really know what it is I'm supposed to look for.



Intel matrix Storage console Ver 8.9
Motherboard: Asus P6TD Deluxe ver 2 (intel x58)
CPU: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)



Hopefully I've uploaded the CBS file correctly as required.

Thank you all in advance for any help you may be able to give me, really desperate as I don't know what to do.



Ron



Further system summary:
[FONT=Courier New, monospace]OS Name Microsoft Windows 7 Home Premium[/FONT]
[FONT=Courier New, monospace]Version 6.1.7601 Service Pack 1 Build 7601[/FONT]
[FONT=Courier New, monospace]Other OS Description Not Available[/FONT]
[FONT=Courier New, monospace]OS Manufacturer Microsoft Corporation[/FONT]
[FONT=Courier New, monospace]System Name RONALDMIEL-PC[/FONT]
[FONT=Courier New, monospace]System Manufacturer System manufacturer[/FONT]
[FONT=Courier New, monospace]System Model System Product Name[/FONT]
[FONT=Courier New, monospace]System Type x64-based PC[/FONT]
[FONT=Courier New, monospace]Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)[/FONT]
[FONT=Courier New, monospace]BIOS Version/Date American Megatrends Inc. 0507, 02/07/2009[/FONT]
[FONT=Courier New, monospace]SMBIOS Version 2.5[/FONT]
[FONT=Courier New, monospace]Windows Directory C:\Windows[/FONT]
[FONT=Courier New, monospace]System Directory C:\Windows\system32[/FONT]
[FONT=Courier New, monospace]Boot Device \Device\HarddiskVolume1[/FONT]
[FONT=Courier New, monospace]Locale United Kingdom[/FONT]
[FONT=Courier New, monospace]Hardware Abstraction Layer Version = "6.1.7601.17514"[/FONT]
[FONT=Courier New, monospace]User Name RonaldMiel-PC\Ronald Miel[/FONT]
[FONT=Courier New, monospace]Time Zone W. Europe Daylight Time[/FONT]
[FONT=Courier New, monospace]Installed Physical Memory (RAM) 6.00 GB[/FONT]
[FONT=Courier New, monospace]Total Physical Memory 5.99 GB[/FONT]

 

[niemiro]

Hello Ron, and welcome to Sysnative :)

That other computer had compounding issues which nobody was aware of at the time. It is the first the computer I have ever seen do that over the years, and as you probably also saw, we managed to recover it very quickly. Whilst nothing is 100% safe, especially when it comes to drivers, and consequently I would recommend backing up all important data first *just in case*, I suspect that the likelihood of your computer doing the same is very low. I cannot absolutely guarantee anything, but it is statistically very unlikely.

Back to the issue at hand, my advice would be to use the Intel Driver Update Utility to update the Intel chipset drivers (I think sometimes called Intel Chipset Software Installation Utility (Chipset INF))

We can perhaps try version 9.5.6.1001 later, but only as a last resort in my opinion. It's an old version, and we have no idea what other bugs are in it - we could end up causing you other problems by using that version. The machines which had success using this driver version might have been using version 8.x or something like that, and any update would have been enough to fix the issue. In my opinion, we should always try the latest versions first, and others later if nothing else works. Additionally, using the driver update utility ensures that you are using exactly the correct driver for your system - I know I use it personally, after all, no matter how well I know how to fetch the correct driver for my system, I'm more likely to make a human error than the tool is to have a bug in it.

I hope this helps, please let me know how things go.

Richard

 

[ronm]

Richard

the windows update is now working successfully, downloaded 23 updates and are being installed as I write. All completed succesfully

The Intel matrix storage console however is not working says a plugin failed to load i'm going to restart the machine againand see what happens

 

[ronm]

I tried the SetupRST again, but again it failedat the end.

Rebooted but again the Matrix controller says pluin failed to load.

Don't know what to do now...

Ron

 

[ronm]

Richard, it seems my first post did not upload, I did not click - 'Post Quick reply'.

I had written to apologise that i hadn't replied before today because i did not have access to my machine. As you can see by my posts above I have been partially successful. the updates are now working but not the Matrix console. Don't know what to do now...

Thanks again
Ron

 

[ronm]

Richard, it seems my first post did not upload, I did not click - 'Post Quick reply'.

I had written to apologise that i hadn't replied before today because i did not have access to my machine. As you can see by my posts above I have been partially successful. the updates are now working but not the Matrix console. Don't know what to do now...

Thanks again
Ron