Hello again :)
Thanks for doing that. Let's reset the flag, and further assess the computer after that.
First, please go back into regedit > File > Export > Selected Branch (towards the bottom): HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
Give it a sensible name (e.g. RegistryExport1.reg
) and location (e.g. Desktop
), and save it. Then please find this newly exported registry script, right click on it > Send to > Compressed (zipped) folder. Then please upload it here.
Next, go and delete this key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
Next, reboot your computer and let me know whether Windows Update works.
• Download the System Update Readiness Tool from Microsoft ->here
<-. Save the tool to a convenient location as it may be necessary to run it again.
• After the download has completed, double-click the file and wait while it initializes.
• Click Yes to begin installation.
Once it has finished (please be patient, it may take 45mins to an hour to complete), please:
Export CBS folder
- Click the Start button
then click Computer.
- Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
- Find and double click on the Logs folder.
- Right-click on the CBS folder, and select Copy.
- Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Please upload it to your next reply also.
Please make sure to run SURT, even if Windows Update installed fine. The flag was left set by accident, because it was not properly unset because some update was interrupted, or failed, and the roll back failed to. This update could be in a half-installed state. It may not be apparent now, but it could come back to haunt you later. Better we do a proper job now, rather than you coming back in two months time.