M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 1, 2015 #1 Hello people. I'm having a problem updating Windows 7 Home Premium SP1. Ran Windows Update Diagnostic and gives 3 errors. Windows Update error 0x80070057 (2015-09-01-T-05-34-31P) Not Fixed Cryptographic service components are not registered. Not Fixed Service registration is missing or corrupt. Not Fixed I’ve ran sfc /scannow and have logs. Also ran SFCFix and have 1.06GB zip file of logs. Which hopefully will be uploading via script. Screenshot of failing updates below. Can anyone help? Many Thanks
Hello people. I'm having a problem updating Windows 7 Home Premium SP1. Ran Windows Update Diagnostic and gives 3 errors. Windows Update error 0x80070057 (2015-09-01-T-05-34-31P) Not Fixed Cryptographic service components are not registered. Not Fixed Service registration is missing or corrupt. Not Fixed I’ve ran sfc /scannow and have logs. Also ran SFCFix and have 1.06GB zip file of logs. Which hopefully will be uploading via script. Screenshot of failing updates below. Can anyone help? Many Thanks
LogBot Well-known member Joined Jul 26, 2013 Posts 1,608 Sep 1, 2015 #2 Logfile submission from michellemcfarlin Logfile submission from michellemcfarlin. The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6514.zip
Logfile submission from michellemcfarlin Logfile submission from michellemcfarlin. The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6514.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 3, 2015 #3 Hi MichelleMcFarlin :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
Hi MichelleMcFarlin :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #4 Many thanks. Log attached. View attachment CheckSUR.log
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #5 Alright follow the instructions below please. System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
Alright follow the instructions below please. System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #6 As requested View attachment CheckSUR.log
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #7 Awesome :) Now, let's run a SFC scan and see if there's anything to address in it. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Awesome :) Now, let's run a SFC scan and see if there's anything to address in it. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #8 Here you go. https://www.dropbox.com/s/5rna5x2h69xr6kq/cbs.txt?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #9 Alright the SFC scan returned a clean CBS.log. By curiosity, if you run the Windows Update Diagnostic again, does it reports anything as "Not fixed"?
Alright the SFC scan returned a clean CBS.log. By curiosity, if you run the Windows Update Diagnostic again, does it reports anything as "Not fixed"?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #11 Alright. Try to install only one update. If it fails, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Alright. Try to install only one update. If it fails, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #12 Link below. https://www.dropbox.com/s/9l32wtoc668tj92/Archive.zip?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #13 Follow the instructions below please. Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Follow the instructions below please. Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #14 Cannot copy COMPONENT hive as its in use after reboot.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #15 Follow the instructions below please. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: REG UNLOAD HKEY_LOCAL_MACHINE\COMPONENTS Once done, follow the instructions in my last post once more.
Follow the instructions below please. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: REG UNLOAD HKEY_LOCAL_MACHINE\COMPONENTS Once done, follow the instructions in my last post once more.
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #16 Rebooted PC and updates looks to have successfully installed. Should I continue with copying COMPONENTS hive.
Rebooted PC and updates looks to have successfully installed. Should I continue with copying COMPONENTS hive.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #17 Every updates? If you go in the Windows Update panel, and click on Check for updates in the left-pane, is there any new updates that are found? If so, what's their KB number?
Every updates? If you go in the Windows Update panel, and click on Check for updates in the left-pane, is there any new updates that are found? If so, what's their KB number?
M MichelleMcFarlin Member Joined Sep 1, 2015 Posts 9 Sep 4, 2015 #18 Aura said: Every updates? If you go in the Windows Update panel, and click on Check for updates in the left-pane, is there any new updates that are found? If so, what's their KB number? Click to expand... Yes, after a few reboots Windows Update is showing no new updates. Many thanks for the assistance.
Aura said: Every updates? If you go in the Windows Update panel, and click on Check for updates in the left-pane, is there any new updates that are found? If so, what's their KB number? Click to expand... Yes, after a few reboots Windows Update is showing no new updates. Many thanks for the assistance.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 4, 2015 #19 No problem Michelle, you're welcome :)