S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 8, 2018 #21 Okay, please attach a fresh setupapi.dev.log to confirm the issue.
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 9, 2018 #22 softwaremaniac said: Okay, please attach a fresh setupapi.dev.log to confirm the issue. Click to expand... setupapi.dev.log - Google Drive
softwaremaniac said: Okay, please attach a fresh setupapi.dev.log to confirm the issue. Click to expand... setupapi.dev.log - Google Drive
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 9, 2018 #23 Please boot into Clean Boot state and retry update. If it fails, attach CBS.log and setupapi.dev.log. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Please boot into Clean Boot state and retry update. If it fails, attach CBS.log and setupapi.dev.log. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 9, 2018 #24 This is the link to CBS CBS_new.7z - Google Drive and the other file is here setupapi.dev.log - Google Drive
This is the link to CBS CBS_new.7z - Google Drive and the other file is here setupapi.dev.log - Google Drive
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 9, 2018 #25 Please create a new user account, call it Test, give it Administrative privileges and log on. From there, try updating and if it fails, attach the same logs.
Please create a new user account, call it Test, give it Administrative privileges and log on. From there, try updating and if it fails, attach the same logs.
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 9, 2018 #26 The server is a domain controller so I can't create a local user. Do you want me to log in with another account with admin rights?
The server is a domain controller so I can't create a local user. Do you want me to log in with another account with admin rights?
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 9, 2018 #27 i logged in as admin on another user. still, update failed
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 9, 2018 #28 Yes, that's fine. I am still going to need to see the logs please. Thank you!
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 9, 2018 #29 CBS: CBS (1).7z - Google Drive .devl.log setupapi.dev.zip - Google Drive
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 10, 2018 #30 Which AV software do you use? Is it possible to remove it while we are troubleshooting?
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 10, 2018 #31 softwaremaniac said: Which AV software do you use? Is it possible to remove it while we are troubleshooting? Click to expand... I am using Kaspersky Antivirus. I will try to Uninstall and try. Thanks, Kunwar Singh
softwaremaniac said: Which AV software do you use? Is it possible to remove it while we are troubleshooting? Click to expand... I am using Kaspersky Antivirus. I will try to Uninstall and try. Thanks, Kunwar Singh
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 11, 2018 #32 Make sure you use their uninstall tool.
K Kunwar Singh Member Joined Sep 8, 2018 Posts 20 Sep 11, 2018 #34 Update failed even after removing the anti virus
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Sep 11, 2018 #35 I always need the logs after the retry.