Windows update issues...end of my rope

Vicster · Mar 12, 2013

Ok, I have done all I can do. If you can help it would be much appreciated. I have a windows 7 PC 32bit Home Pre with no SP1 that updates will not install on. I have done all the fixit's, run sfc with no problems found. Run all my malware tools and really anything else I could find that would be helpful. I have done the software distribution folder stuff. The PC runs great except for updates. It gives me the 80070002 error.

tom982 · Mar 13, 2013

Hello Vicster and welcome to Sysnative!

I have reviewed your CBS log and spotted the problem almost instantly as it's something we face quite a lot here. Unfortunately there is no fix it that could possibly fix this level of corruption, but I can fix it manually for you by editing the raw binary of the file. You have what's known as an embedded null in your registry. Here is what I saw in your CBS log:

COMPONENTS\DerivedData\VersionedIndex\6.1.7600.16385 (win7_rtm.090713-1255)\ComponentFamilies\\u00f8\6\u00c4mfkiosoft-windows-comctl32-v5.resources_

This name should be a lot longer than that so corruption has led to it being cut short. Fortunately, the data isn't gone, it simply can't be accessed.

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please

Tom

Vicster · Mar 15, 2013

Thanks... I really want to fix this, because it was driving me nuts, but had to get the PC back to my friend.... the updates are not working but the rest of the PC is.. hopefully it will stay that way..... Thanks for your help....

tom982 · Mar 15, 2013

Hi Vicster,

Windows Updates are very important as they keep your system as secure as possible, as well as bug fixes and performance improvements, so it is essential that you stay updated. Perhaps you could ask your friend to register here and I could talk them through it directly?

Tom

niemiro · Mar 16, 2013

Hello :)

I would like to agree with Tom here. It is extremely important that all Windows Updates can be installed to prevent infection and all of the nastiness which comes with it.

We will be able to provide your friend with good step by step instructions, and we have had good success talking people of all abilities through many different procedures before. The steps that are required here should not be too complicated, and we just need someone who is able to carefully follow instructions - absolutely no technical skill is required.

Richard

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Windows update issues...end of my rope

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