BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #41 Please repeat steps in post#38 and let me know the results.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #42 This time, that installed fine, and rebooted into Windows. What is the next step?
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #43 Please do the following. Step 1: Stop "Windows Update" service: Open Windows Task Manager. Open the tab "Services". Right-click on the service-name "wuauserv" and select "Stop service". If you can't select "Stop service", the service is already stopped. Step 2: Install following 4 updates one after the other. Reboot the computer if you're asked todo so, then resume with the next update. Go to Download Security Update for Windows 7 for x64-based Systems (KB3145739) from Official Microsoft Download Center and download the file Windows6.1-KB3145739-x64.msu. Go to Download Security Update for Windows 7 for x64-based Systems (KB3078601) from Official Microsoft Download Center and download the file Windows6.1-KB3078601-x64.msu. Go to Download Security Update for Windows 7 for x64-based Systems (KB3164033) from Official Microsoft Download Center and download the file Windows6.1-KB3164033-x64.msu. Go to Download Security Update for Windows 7 for x64-based Systems (KB3109094) from Official Microsoft Download Center and download the file Windows6.1-KB3109094-x64.msu. Let me know which ones install and which ones say they are already installed, etc.
Please do the following. Step 1: Stop "Windows Update" service: Open Windows Task Manager. Open the tab "Services". Right-click on the service-name "wuauserv" and select "Stop service". If you can't select "Stop service", the service is already stopped. Step 2: Install following 4 updates one after the other. Reboot the computer if you're asked todo so, then resume with the next update. Go to Download Security Update for Windows 7 for x64-based Systems (KB3145739) from Official Microsoft Download Center and download the file Windows6.1-KB3145739-x64.msu. Go to Download Security Update for Windows 7 for x64-based Systems (KB3078601) from Official Microsoft Download Center and download the file Windows6.1-KB3078601-x64.msu. Go to Download Security Update for Windows 7 for x64-based Systems (KB3164033) from Official Microsoft Download Center and download the file Windows6.1-KB3164033-x64.msu. Go to Download Security Update for Windows 7 for x64-based Systems (KB3109094) from Official Microsoft Download Center and download the file Windows6.1-KB3109094-x64.msu. Let me know which ones install and which ones say they are already installed, etc.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #44 I installed in the order given. #1, #2 already installed #3 installed properly #4 already installed
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #45 Perfect. Now check for windows updates and attempt to install all that are shown.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #46 There were about 18 updates. Before rebooting, all were pending except one or two (not sure) fail. But, upon rebooting they all reverted.
There were about 18 updates. Before rebooting, all were pending except one or two (not sure) fail. But, upon rebooting they all reverted.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #47 Check for updates again and let me know how many show up that need installed. No need to install them yet.
Check for updates again and let me know how many show up that need installed. No need to install them yet.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #48 Before you replied, I tried updating all except the two "Office" updates. That reverted as well. So I checked for updates again...and here are the results:
Before you replied, I tried updating all except the two "Office" updates. That reverted as well. So I checked for updates again...and here are the results:
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #49 Thanks. Please do the following. Boot your machine into a Clean Boot state by following the instructions in the link below. https://support.microsoft.com/en-us/kb/929135 Once in a Clean Boot, please manually download and install the following update. Please let me know the results. Download Security Update for Windows 7 for x64-based Systems (KB3164035) from Official Microsoft Download Center
Thanks. Please do the following. Boot your machine into a Clean Boot state by following the instructions in the link below. https://support.microsoft.com/en-us/kb/929135 Once in a Clean Boot, please manually download and install the following update. Please let me know the results. Download Security Update for Windows 7 for x64-based Systems (KB3164035) from Official Microsoft Download Center
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #50 That tried to install, but it led me to a black screen with a mouse pointer only. After sitting like that for 10 mins I shut down and restarted. Upon restarting, my update history says that KB3164035 is pending. Ran check for updates again and now I have 15 updates. (Notice it doesn't list the pending one)
That tried to install, but it led me to a black screen with a mouse pointer only. After sitting like that for 10 mins I shut down and restarted. Upon restarting, my update history says that KB3164035 is pending. Ran check for updates again and now I have 15 updates. (Notice it doesn't list the pending one)
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #51 Thanks. Make sure you are still in a Clean Boot state and attempt to download and install the following one. Let me know the results. Download Security Update for Windows 7 for x64-based Systems (KB3170455) from Official Microsoft Download Center
Thanks. Make sure you are still in a Clean Boot state and attempt to download and install the following one. Let me know the results. Download Security Update for Windows 7 for x64-based Systems (KB3170455) from Official Microsoft Download Center
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #52 I had something weird happen, which was that SolidWorks 2013 (an installed program I haven't used in a while) started installing Solidworks SP2 upon restart (an interim update to that software), without my initiating it. I canceled. I am going to try to uninstall this program as I do not use it (it has been updated to 2016 although I don't have that version on my PC). Now I have two pending updates... very odd.
I had something weird happen, which was that SolidWorks 2013 (an installed program I haven't used in a while) started installing Solidworks SP2 upon restart (an interim update to that software), without my initiating it. I canceled. I am going to try to uninstall this program as I do not use it (it has been updated to 2016 although I don't have that version on my PC). Now I have two pending updates... very odd.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #53 I could not uninstall SolidWorks 2013 as it is in some corrupted state now. At least "check for updates" is running faster now, although it appears I have two stuck pending updates. They both have the same error: 80242014
I could not uninstall SolidWorks 2013 as it is in some corrupted state now. At least "check for updates" is running faster now, although it appears I have two stuck pending updates. They both have the same error: 80242014
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 7, 2016 #54 So when you check for updates, let me know which ones show now.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 7, 2016 #56 Now, I think I got rid of solidworks 2013, for what it's worth
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 8, 2016 #57 Good, while in a clean boot, please attempt to check off the bottom 12 updates and install. Let me know how it goes.
Good, while in a clean boot, please attempt to check off the bottom 12 updates and install. Let me know how it goes.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 8, 2016 #58 More promising this time...two apparent failures. Running "check for updates" again...and there are only 4 now.
More promising this time...two apparent failures. Running "check for updates" again...and there are only 4 now.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 8, 2016 #59 Excellent. Try to install them all, reboot, check for updates and let me know how many are left. Thanks.
Excellent. Try to install them all, reboot, check for updates and let me know how many are left. Thanks.
A atlld Well-known member Joined Jul 18, 2016 Posts 46 Aug 8, 2016 #60 The update was initially successful, but when "configuring updates" (blue background) it gets to about 96% and then fails and reverts. Once rebooted, it left the 4 updates as "pending." And, several errors popped up as well, such as these (among others).
The update was initially successful, but when "configuring updates" (blue background) it gets to about 96% and then fails and reverts. Once rebooted, it left the 4 updates as "pending." And, several errors popped up as well, such as these (among others).