Windows Update Fails (Windows Internet 9 for Windows Vista)

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bjaeswq34

Member
Joined
Apr 20, 2013
Posts
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Windows Internet Explorer 9 for Windows Vista

Installation date: ‎20/‎04/‎2013 4:24 PM

Installation status: Failed

Error details: Code 9C48

Update type: Important

Windows Internet Explorer 9 delivers web sites and applications that look and perform like native PC applications through the power of Windows.

Fast: Internet Explorer 9 is all-around fast. Designed to take full advantage of your PC’s hardware through Windows, Internet Explorer 9 delivers graphically rich and immersive experiences that are as fast and responsive as native applications installed on your PC.

Clean: Internet Explorer puts the focus on the Web sites you love with a clean look and increased viewing area that makes your Web sites shine. Intuitive and seamless integration with Windows Vista provides one-click access to Web applications pinned directly to your Taskbar.

Trusted: Internet Explorer is the trusted way to the Web because it has a robust set of built-in security, privacy and reliability technologies that keep you safer and your browsing experience uninterrupted.

Interoperable: Support for HTML5 and modern Web standards architected to take advantage of the GPU means that the same mark-up not only works across the Web, but runs faster and delivers a richer experience through Windows and Internet Explorer 9.

More information:
Windows 8 and Windows RT - Microsoft Windows

Help and Support:
Windows 8 and Windows RT - Microsoft Windows

I have deleted the update in the C:\Windows\SoftwareDistribution Folder. Have used the Microsoft Fixit Utility with no luck.
Cannot find a way to attach the CBS.zip file as the paper clip icon in the topic toolbar will not open or do anything for me.
Please advise. Thanks

bjaes
 
Hello, and welcome to Sysnative :)

Please copy and paste into your next reply between [NO-PARSE]
Code:
[/NO-PARSE] tags the contents of C:\Windows\IE9_main.log.

Thank you!

Richard
 
Code: 
00:00.000: ====================================================================
00:00.171: Started: 2013/04/19 (Y/M/D) 09:20:35.961 (local)
00:00.203: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.218: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.359: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.374: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.405: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.421: INFO:    ...and 9.1.0.0...
00:00.421: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.421: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.437: ERROR:   Internet Explorer version check failed.
00:00.437: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.608: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.655: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE97CFC.tmp
00:00.655: INFO:    Unable to remove directory C:\Windows\TEMP\IE97CFC.tmp, marking for deletion on reboot.
00:00.671: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.016: Started: 2013/04/19 (Y/M/D) 09:42:53.326 (local)
00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.031: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.109: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.187: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.250: INFO:    ...and 9.1.0.0...
00:00.265: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.297: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.312: ERROR:   Internet Explorer version check failed.
00:00.312: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:01.123: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:01.888: INFO:    SQM Upload returned 403
00:02.184: INFO:    SQM Upload returned 403
00:02.184: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE92654.tmp
00:02.200: INFO:    Unable to remove directory C:\Windows\TEMP\IE92654.tmp, marking for deletion on reboot.
00:02.200: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.078: Started: 2013/04/19 (Y/M/D) 13:08:08.977 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.109: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.109: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.109: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.109: INFO:    ...and 9.1.0.0...
00:00.109: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.125: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.125: ERROR:   Internet Explorer version check failed.
00:00.125: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.265: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.312: INFO:    SQM Upload returned 403
00:00.312: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE913A3.tmp
00:00.359: INFO:    Unable to remove directory C:\Windows\TEMP\IE913A3.tmp, marking for deletion on reboot.
00:00.374: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.063: Started: 2013/04/19 (Y/M/D) 16:00:45.544 (local)
00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.063: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.063: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.078: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.094: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.094: INFO:    ...and 9.1.0.0...
00:00.094: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.094: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.094: ERROR:   Internet Explorer version check failed.
00:00.109: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.281: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.312: INFO:    SQM Upload returned 403
00:00.312: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE987B.tmp
00:00.328: INFO:    Unable to remove directory C:\Windows\TEMP\IE987B.tmp, marking for deletion on reboot.
00:00.328: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.078: Started: 2013/04/20 (Y/M/D) 13:18:25.423 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.094: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.094: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.094: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.094: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.109: INFO:    ...and 9.1.0.0...
00:00.109: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.109: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.109: ERROR:   Internet Explorer version check failed.
00:00.109: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.203: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:03.026: INFO:    SQM Upload returned 403
00:03.026: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE9BBA1.tmp
00:03.042: INFO:    Unable to remove directory C:\Windows\TEMP\IE9BBA1.tmp, marking for deletion on reboot.
00:03.042: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.156: Started: 2013/04/20 (Y/M/D) 13:45:00.294 (local)
00:00.203: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.203: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.250: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.297: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.297: INFO:    ...and 9.1.0.0...
00:00.359: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.359: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.453: ERROR:   Internet Explorer version check failed.
00:00.453: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:01.030: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:01.045: INFO:    SQM Upload returned 403
00:01.045: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE993A7.tmp
00:01.061: INFO:    Unable to remove directory C:\Windows\TEMP\IE993A7.tmp, marking for deletion on reboot.
00:01.092: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.000: Started: 2013/04/20 (Y/M/D) 13:57:13.376 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\Administrator\Downloads\IE9-WindowsVista-x86-enu.exe" 
00:00.000: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.016: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.016: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.016: INFO:    ...and 9.1.0.0...
00:00.016: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.016: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.016: ERROR:   Internet Explorer version check failed.
00:07.410: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:07.457: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:07.472: INFO:    SQM Upload returned 403
00:07.472: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE9C245.tmp
00:07.488: INFO:    Unable to remove directory C:\Windows\TEMP\IE9C245.tmp, marking for deletion on reboot.
00:07.488: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.156: Started: 2013/04/20 (Y/M/D) 14:41:00.257 (local)
00:00.203: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.219: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.265: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.297: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.343: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.343: INFO:    ...and 9.1.0.0...
00:00.375: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.375: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.406: ERROR:   Internet Explorer version check failed.
00:00.421: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.515: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.546: INFO:    SQM Upload returned 403
00:00.562: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE9D8B3.tmp
00:00.562: INFO:    Unable to remove directory C:\Windows\TEMP\IE9D8B3.tmp, marking for deletion on reboot.
00:00.562: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.188: Started: 2013/04/20 (Y/M/D) 16:24:21.487 (local)
00:00.188: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.188: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.188: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.219: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.250: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.250: INFO:    ...and 9.1.0.0...
00:00.250: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.328: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.328: ERROR:   Internet Explorer version check failed.
00:00.328: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.484: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.640: INFO:    SQM Upload returned 403
00:00.656: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE96BDC.tmp
00:00.671: INFO:    Unable to remove directory C:\Windows\TEMP\IE96BDC.tmp, marking for deletion on reboot.
00:00.671: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.156: Started: 2013/04/21 (Y/M/D) 10:46:40.153 (local)
00:00.187: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.187: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x86.exe" /WU-SILENT
00:00.187: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.202: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.234: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.249: INFO:    ...and 9.1.0.0...
00:00.249: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.249: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.249: ERROR:   Internet Explorer version check failed.
00:00.249: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.655: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.811: INFO:    SQM Upload returned 403
00:00.811: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE9A9C6.tmp
00:00.811: INFO:    Unable to remove directory C:\Windows\TEMP\IE9A9C6.tmp, marking for deletion on reboot.
00:00.811: INFO:    Released Internet Explorer Installer Mutex
 
Hello again :)

Thanks a lot for those logfiles.

Right, first, download, and save to your Desktop the installer for IE9: Download Internet Explorer 9 - Microsoft Windows
Rename it to IE9Update (file extension: .exe)

Then uninstall your current version of IE9: How do I install or uninstall Internet Explorer 9?

Restart your computer.

Start an Elevated Command Prompt: https://www.sysnative.com/forums/wi...-prompt-window-windows-windows-vista-7-a.html

Type in, pressing enter after each line:

cd %userprofile%\Desktop
IE9Update.exe /update-no

Allow the installation to complete. Restart your computer when done.

Re-run Windows Update and install all new IE9 updates. Fingers crossed it should go through this time.

Good luck!

Richard
 
Hello again :)

It took forever to find the matching version of Internet Explorer for you. Sigh :p

Anyway, found it now! KB2817183

Anyway, please uninstall that update: Remove an update

Do you find it? If you don't, we can use a more powerful method to hopefully uninstall it.

Then please go back and open the Elevated Command Prompt: %userprofile%\Desktop\IE9Update.exe /update-no
if you manage to uninstall it.

Thank you!

Richard
 
niemiro said:
Hello again :)

It took forever to find the matching version of Internet Explorer for you. Sigh :p

Anyway, found it now! KB2817183

Anyway, please uninstall that update: Remove an update

Do you find it? If you don't, we can use a more powerful method to hopefully uninstall it.

Then please go back and open the Elevated Command Prompt: %userprofile%\Desktop\IE9Update.exe /update-no
if you manage to uninstall it.

Thank you!

Richard
Click to expand...


I do not see the KB2817183 in Control Panel > Programs and Features > Installed Updates.
 
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