K kamalenchak New member Joined Jan 11, 2013 Posts 2 Jan 11, 2013 #1 Every time my computer is shut down it goes into the mode of "Do not turn off this computer, installing windows update 1 of 1....." it sits there like that and never installs the update. Please help
Every time my computer is shut down it goes into the mode of "Do not turn off this computer, installing windows update 1 of 1....." it sits there like that and never installs the update. Please help
niemiro Senior Administrator, Windows Update Expert Staff member Joined Mar 2, 2012 Posts 8,769 Location District 12 Jan 11, 2013 #2 Hello, and welcome to Sysnative :) • Download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again. • After the download has completed, double-click the file and wait while it initializes. • Click Yes to begin installation. Once it has finished (please be patient, it may take 45mins to an hour to complete), please: Export CBS folder Click the Start button then click Computer. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder. Find and double click on the Logs folder. Right-click on the CBS folder, and select Copy. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Finally, please upload C:\Windows\winsxs\pending.xml. You may need to right click > send to > Compressed (zipped) folder. Thank you! Richard
Hello, and welcome to Sysnative :) • Download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again. • After the download has completed, double-click the file and wait while it initializes. • Click Yes to begin installation. Once it has finished (please be patient, it may take 45mins to an hour to complete), please: Export CBS folder Click the Start button then click Computer. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder. Find and double click on the Logs folder. Right-click on the CBS folder, and select Copy. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Finally, please upload C:\Windows\winsxs\pending.xml. You may need to right click > send to > Compressed (zipped) folder. Thank you! Richard
K kamalenchak New member Joined Jan 11, 2013 Posts 2 Jan 11, 2013 #3 I tried that. When I run System update Readiness Tool it asks me if i want to install "Hotfix for Windows KB947821". I say yes the it I get message that it failed to install and the program stops. If I say No, it fails as well.
I tried that. When I run System update Readiness Tool it asks me if i want to install "Hotfix for Windows KB947821". I say yes the it I get message that it failed to install and the program stops. If I say No, it fails as well.
niemiro Senior Administrator, Windows Update Expert Staff member Joined Mar 2, 2012 Posts 8,769 Location District 12 Jan 11, 2013 #4 kamalenchak said: I tried that. When I run System update Readiness Tool it asks me if i want to install "Hotfix for Windows KB947821". I say yes the it I get message that it failed to install and the program stops. If I say No, it fails as well. Click to expand... Thanks for letting me know. Please carry on with exporting the other logfiles and I will take a look into why it failed to install. Richard
kamalenchak said: I tried that. When I run System update Readiness Tool it asks me if i want to install "Hotfix for Windows KB947821". I say yes the it I get message that it failed to install and the program stops. If I say No, it fails as well. Click to expand... Thanks for letting me know. Please carry on with exporting the other logfiles and I will take a look into why it failed to install. Richard