Windows update error 800B0100

Kidstone

Member
Joined
Sep 7, 2013
Posts
23
I have tried everything to resolve this issue of not being able to do Windows updates. Every time I do I continue to receive the same error message. I have tried all the fixes, disabled anti-virus programs, stopped services from running and closed down everything in startup. I have no viruses or malware effecting my computer. I have run the system readiness tool and it appears I have catalogs which are corrupt. Need help in resolving this . The checksur.pesist.log is attached.

Thank you for your help

Sorry that I posted this before in the wrong forum selection.
 

Attachments

Hello, and welcome to Sysnative!

Please download a copy of SFCFix.exe from here: https://www.sysnative.com/forums/downloads/sfcfix/, and save it to your Desktop.
Run SFCFix and let it complete (~15 minutes).
A logfile called SFCFix.txt will open (and be saved to your Desktop). Please copy and paste the report into your next reply.

Next, re-run the System Update Readiness Tool and post a new C:\Windows\Logs\CBS\CheckSUR.log file. Also please re-test Windows Update.

Hopefully that will break the back of your problem :)

Richard
 
I ran the sfcfix and as you suggested I tried running windows update and it attempted and stated it needed to update windows update before it could search for updates. I selected ok and it attempted but came back with an error. 800F081F. I then ran the system readiness tool again and afterwards tried running windows update again. It again stated it wanted to update windows update and again I selected ok. It disappeared this time and never came back. Now windows update is completely missing. I went to control panel and tried starting it from there but no luck. I went to administrative tools \services and checked windows update and it is not disabled. It shows automatic. Attached find the SFCFIX . txt file as well as the CheckSUr files. The persist file shows many more errors.
 

Attachments

I went to the services again and saw that windows update was not enabled so I attempted to enable it and received this message.
 

Attachments

  • error message.jpg
    error message.jpg
    42.7 KB · Views: 6
Hello again :)

Don't worry about all the extra errors in CheckSUR.persist.log. That is just a historical listing of errors, i.e. corruptions that have at some point existed. CheckSUR.log lists only the corruptions that still exist, and you'll notice that they're all marked as having been fixed. So we're making good progress!


You'll also note that they've all got the phrase "WindowsUpdateClient" in their name. This is the same component that is "update for Windows Update". So SURT, SFCFix, and I are all working on the same part: the part that's failing. So we're pointing weapons at the correct target :p

SFCFix correctly repaired all of the evident file system corruptions, but there's obviously something more as well.

Please restart your computer, and reattempt Windows Update one more time. Regardless of whether it fails or succeeds, please restart your computer one more time then:

Export CBS folder
  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created. Then upload it here.

Thank you!

Richard
 
Ok so I restarted the computer and the windows update icon does not show up. I went to control panel and windows update now has a windows default icon. I clicked on it and nothing happened. I tried starting it again in administrative tools and received the same error message as above. Attached is the CBS.zip.
 

Attachments

Sorry not looking to bombard you but as I was on the internet a message came up asking to make changes as windows update was not enabled. I clicked on it and selected let me chose the updates and I then received this error attached.
 

Attachments

  • New update error.jpg
    New update error.jpg
    101.2 KB · Views: 10
Hi,

Sorry for the extended delay. I've finally finished all my exams, do you still require assistance?

Regards,
Stephen
 
Right then, in that case, let's get an updated set of logs.

Please re-run SURT for me again. If you no longer have a copy of SURT, please download it again from here: What is the System Update Readiness Tool? - Windows Help. Once SURT has completed installing, please zip up and attach the following log to your next post:

C:\Windows\Logs\CBS\CheckSUR.persist.log

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please also attach this to your next post.


Stephen
 
The system readiness tool kicks back an error - Installer encountered an error 0X80080005 Server execution failed. The sfc /scannow also fails at 30%. It says Windows resource protection could not perform the required operation. None of this occurred until after post three and four. Now I'm getting all these errors. I did check my harddrive with Crystaldiskinfo and everything comes back fine. I'm using the computer with no issues really except now I cannot start windows update to even receive the error since I performed the required steps outlined above.
 
Can you upload your CBS folder, I may be able to see what's causing SFC to fail.

Stephen
 
Right, it looks like SFC is failing due to some kind of permissions error:

Code:
2014-07-02 11:04:04, Info                  CSI    0000011a [SR] Beginning Verify and Repair transaction
2014-07-02 11:04:07, Info                  CSI    0000011b [SR] [B]Cannot repair member file [l:26{13}]"ntdll.dll.mui"[/B] of Microsoft-Windows-Ntdll.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, [B]file cannot be checked[/B]
2014-07-02 11:04:08, Error                 CSI    0000011c[B] (F) STATUS_ACCESS_DENIED[/B] #2224230# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound), handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0xf4cc40->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[127]"\SystemRoot\WinSxS\amd64_microsoft-windows-ntdll.resources_31bf3856ad364e35_6.1.7600.16385_en-us_c489a4bc75d2fa40\[B]ntdll.dll.mui[/B]"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xf4ccf0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000022]
2014-07-02 11:04:08, Error                 CSI    0000011d@2014/7/2:15:04:08.270 [B](F)[/B] d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2014-07-02 11:04:09, Error                 CSI    0000011e [B](F) STATUS_ACCESS_DENIED[/B] #2224229# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingFile(...)[gle=0xd0000022]
2014-07-02 11:04:09, Error                 CSI    0000011f [B](F) STATUS_ACCESS_DENIED[/B] #2224228# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingFile(flags = (MissingFileIsOk), da = (FILE_GENERIC_READ), oa = @0xf4d270->SIL_OBJECT_ATTRIBUTES {s:40; on:"ntdll.dll.mui"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_SYNCHRONOUS_IO_NONALERT|FILE_NON_DIRECTORY_FILE), file = NULL, disp = Invalid)
[gle=0xd0000022]
2014-07-02 11:04:09, Error                 CSI    00000120 [B](F) STATUS_ACCESS_DENIED[/B] #2224208# from PrimitiveInstaller::CCoordinator::RepairComponent(Component = Microsoft-Windows-Ntdll.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd0000022]
2014-07-02 11:14:11, Info                  CBS    Reboot mark refs incremented to: 1

This implies there is a permissions problem on that folder. Let's see if I can get a handle on why that may be happening, and see what the permissions are set to on that folder.

@Nirmiro - Is there a neater way to do the below in SFCFix? I am unsure, hence why I'm going back to what I know :p

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    icacls %Systemroot%\Winsxs\amd64_microsoft-windows-ntdll.resources_31bf3856ad364e35_6.1.7600.16385_en-us_c489a4bc75d2fa40\

  4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  5. Paste (Ctrl+V) it into your next post please.


Stephen
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>icacls %Systemroot%\Winsxs\amd64_microsoft-windows-ntdll.res
ources_31bf3856ad364e35_6.1.7600.16385_en-us_c489a4bc75d2fa40\
C:\Windows\Winsxs\amd64_microsoft-windows-ntdll.resources_31bf3856ad364e35_6.1.7
600.16385_en-us_c489a4bc75d2fa40\ NT SERVICE\TrustedInstaller:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(RX)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(RX)
BUILTIN\Users:(I)(OI)(CI)(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
 
Last edited by a moderator:
Hi,

Before I continue, I have to be the bearer of bad news. Unfortunately, it is highly likely that the corruptions on this machine are too many and run too deep to be able to successfully repair them. Once I fix some of the errors, I can almost guarantee that more will appear. For example, the original 800B0100 error with the WUClient files was just the tip of the iceburg, once we'd successfully repaired those, more errors began to appear, and I fear that is only going to continue. The 0x80080005 is a sign of a larger, as yet undiscovered corruption set in the HKEY_CLASSES_ROOT area of the registry.

I'm not quitting now, and I will do what I can, but unfortunately I suspect I will not be able to repair the damage.

Why has the computer become so corrupt you may ask? Corruptions can occur either due to software errors (bugs, incomplete installations/uninstallations etc.) or hardware errors (failing HDD, RAM issues for example). As part of my troubleshooting, I like to be able to find the root cause of the issue, which here I feel is hardware, specifically the HDD.

Since the HDD is likely failing, back up all your important data now. I cannot stress this enough - if my judgement is correct, the HDD could die on you at any time. It may last for another year, but it could also stop working tomorrow. Make sure that any data is backed up to an external HDD or other medium before doing anything else.

Once everything is backed up, I would like you to download CystalDiskInfo from here: Download CrystalDiskInfo.

Take a screenshot of the window and attach it to your next post. Then, in CrystalDiskInfo, click Edit -> Copy and then paste the information into your next post (wrap it with [CODE][/CODE] tags please.

Then download and run the SeaTools for DOS test as per the guide here: Hard Drive (HDD) Diagnostics - Sysnative Forums

Please run both the SHORT and LONG tests and report back the results.

K9LhA4u.png


Sorry to be the bearer of bad news. Once we've done some basic hardware diagnostics, I'll assess the situation and perhaps attempt some fixes.

Stephen
 
Code:
----------------------------------------------------------------------------
CrystalDiskInfo 6.1.14 (C) 2008-2014 hiyohiyo
                                Crystal Dew World : [URL="http://crystalmark.info/"]Crystal Dew World[/URL]
----------------------------------------------------------------------------
    OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)
  Date : 2014/07/04 20:06:53
-- Controller Map ----------------------------------------------------------
 - ATA Channel 0 (0) [ATA]
 - ATA Channel 1 (1) [ATA]
 + Asmedia 106x SATA Controller [ATA]
   - ATA Channel 0 (0)
   - ATA Channel 1 (1)
 + Asmedia 106x SATA Controller [ATA]
   - ATA Channel 0 (0)
   - ATA Channel 1 (1)
 + AMD SATA Controller [ATA]
   - ST2000DM 001-1CH164 SATA Disk Device
   - WDC WD10 EARX-00PASB0 SATA Disk Device
   - WDC WD50 00AACS-00G8B1 SATA Disk Device
   - ATAPI iHAS422   8 SATA CdRom Device
   - ATAPI iHAS220   6 SATA CdRom Device
-- Disk List ---------------------------------------------------------------
 (1) ST2000DM001-1CH164 : 2000.3 GB [0/0/0, pd1] - st
 (2) WDC WD10EARX-00PASB0 : 1000.2 GB [1/0/0, pd1] - wd
 (3) WDC WD5000AACS-00G8B1 : 500.1 GB [2/0/0, pd1] - wd
----------------------------------------------------------------------------
 (1) ST2000DM001-1CH164
----------------------------------------------------------------------------
           Model : ST2000DM001-1CH164
        Firmware : CC26
   Serial Number : Z1E36D93
       Disk Size : 2000.3 GB (8.4/137.4/2000.3/2000.3)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 3907029168
   Rotation Rate : 7200 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ATA8-ACS version 4
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 6692 hours
  Power On Count : 629 count
     Temperature : 34 C (93 F)
   Health Status : Good
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ
       APM Level : 8080h [ON]
       AAM Level : ----
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 120 _99 __6 00000E8B0A68 Read Error Rate
03 _97 _96 __0 000000000000 Spin-Up Time
04 100 100 _20 000000000276 Start/Stop Count
05 100 100 _10 000000000000 Reallocated Sectors Count
07 _84 _60 _30 00001271B164 Seek Error Rate
09 _93 _93 __0 000000001A24 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C 100 100 _20 000000000275 Power Cycle Count
B7 _99 _99 __0 000000000001 Vendor Specific
B8 100 100 _99 000000000000 End-to-End Error
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BC 100 _99 __0 000000000004 Command Timeout
BD _79 _79 __0 000000000015 High Fly Writes
BE _66 _57 _45 0000231E0022 Airflow Temperature
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 000000000075 Power-off Retract Count
C1 _95 _95 __0 000000002E60 Load/Unload Cycle Count
C2 _34 _43 __0 001300000022 Temperature
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
F0 100 253 __0 BF12000019F3 Head Flying Hours
F1 100 253 __0 0004B185FA49 Total Host Writes
F2 100 253 __0 00020580EFF9 Total Host Reads
-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2020 5A31 4533 3644 3933
020: 0000 0000 0004 4343 3236 2020 2020 5354 3230 3030
030: 444D 3030 312D 3143 4831 3634 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 850E 0006 004C 0044
080: 01F0 0029 346B 7D09 4163 3469 BC09 4163 407F 006D
090: 006D 8080 FFFE 0000 D000 0000 0000 0000 0000 0000
100: 88B0 E8E0 0000 0000 0000 0000 6003 0000 5000 C500
110: 4FFF 1F33 0000 0000 0000 0000 0000 0000 0000 401E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 88B0
130: E8E0 88B0 E8E0 2020 0002 0140 0100 5000 3C06 3C0A
140: 0000 003C 0000 0008 0000 0000 05FF 0280 0000 0000
150: 0008 0000 0000 0000 0000 0000 0000 0000 5800 8800
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 3085 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 1020 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0003 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 D4A5
-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 78 63 68 0A 8B 0E 00 00 00 03 03
010: 00 61 60 00 00 00 00 00 00 00 04 32 00 64 64 76
020: 02 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 0F 00 54 3C 64 B1 71 12 00 00 00 09 32
040: 00 5D 5D 24 1A 00 00 00 00 00 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 64 64 75 02 00 00 00
060: 00 00 B7 32 00 63 63 01 00 00 00 00 00 00 B8 32
070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 64 64 00
080: 00 00 00 00 00 00 BC 32 00 64 63 04 00 00 00 00
090: 00 00 BD 3A 00 4F 4F 15 00 00 00 00 00 00 BE 22
0A0: 00 42 39 22 00 1E 23 00 00 00 BF 32 00 64 64 00
0B0: 00 00 00 00 00 00 C0 32 00 64 64 75 00 00 00 00
0C0: 00 00 C1 32 00 5F 5F 60 2E 00 00 00 00 00 C2 22
0D0: 00 22 2B 22 00 00 00 13 00 00 C5 12 00 64 64 00
0E0: 00 00 00 00 00 00 C6 10 00 64 64 00 00 00 00 00
0F0: 00 00 C7 3E 00 C8 C8 00 00 00 00 00 00 00 F0 00
100: 00 64 FD F3 19 00 00 12 BF 33 F1 00 00 64 FD 49
110: FA 85 B1 04 00 00 F2 00 00 64 FD F9 EF 80 05 02
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 48 02 00 73
170: 03 00 01 00 01 E2 02 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 CC 08 00 00 06 04 04 03 04 04 03 04
190: 03 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 DA C3 9C F0 FD 15 00 00
1B0: 00 00 00 00 01 00 E8 26 49 FA 85 B1 04 00 00 00
1C0: F9 EF 80 05 02 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 79 1C 00 00 31 00 17 00
1E0: 00 00 00 00 10 0A 01 00 00 00 00 00 00 00 00 38
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 63
-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 0A 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B7 00 00 00 00 00 00 00 00 00 00 00 B8 63
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BD 00 00 00 00 00 00 00 00 00 00 00 BE 2D
0A0: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
0B0: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
0C0: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0D0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0E0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0F0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 F0 00
100: 00 00 00 00 00 00 00 00 00 00 F1 00 00 00 00 00
110: 00 00 00 00 00 00 F2 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FD
----------------------------------------------------------------------------
 (2) WDC WD10EARX-00PASB0
----------------------------------------------------------------------------
           Model : WDC WD10EARX-00PASB0
        Firmware : 51.0AB51
   Serial Number : WD-WCAZAK800201
       Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 1953525168
   Rotation Rate : Unknown
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ----
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 9016 hours
  Power On Count : 692 count
     Temperature : 33 C (91 F)
   Health Status : Good
        Features : S.M.A.R.T., 48bit LBA, NCQ
       APM Level : ----
       AAM Level : ----
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 169 161 _21 00000000196C Spin-Up Time
04 _98 _98 __0 0000000009D4 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 _88 _88 __0 000000002338 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 0000000002B4 Power Cycle Count
C0 200 200 __0 0000000000A1 Power-off Retract Count
C1 166 166 __0 00000001904A Load/Unload Cycle Count
C2 117 107 __0 000000000021 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 200 200 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate
-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 415A 414B 3830 3032 3031
020: 0000 0000 0032 3531 2E30 4142 3531 5744 4320 5744
030: 3130 4541 5258 2D30 3050 4153 4230 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 170E 0006 0044 0044
080: 01FE 0000 746B 7D61 4123 7469 BC41 4123 407F 0081
090: 0081 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE2
110: 5D4E E8C7 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 3035 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 9BA5
-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 A9 A1 6C 19 00 00 00 00 00 04 32 00 62 62 D4
020: 09 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32
040: 00 58 58 38 23 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 B4 02 00 00 00 00 00 C0 32
070: 00 C8 C8 A1 00 00 00 00 00 00 C1 32 00 A6 A6 4A
080: 90 01 00 00 00 00 C2 22 00 75 6B 21 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 C8 C8 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 24 63 01 7B
170: 03 00 01 00 02 F7 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 04 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 CD
-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 C8 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 64 64 64 64 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 C8 C8 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ED
----------------------------------------------------------------------------
 (3) WDC WD5000AACS-00G8B1
----------------------------------------------------------------------------
           Model : WDC WD5000AACS-00G8B1
        Firmware : 05.04C05
   Serial Number : WD-WCAUK0601490
       Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
     Buffer Size : 16384 KB
     Queue Depth : 32
    # of Sectors : 976773168
   Rotation Rate : Unknown
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ----
   Transfer Mode : ---- | SATA/300
  Power On Hours : 34091 hours
  Power On Count : 1674 count
     Temperature : 34 C (93 F)
   Health Status : Caution
        Features : S.M.A.R.T., AAM, 48bit LBA, NCQ
       APM Level : ----
       AAM Level : 80FEh [ON]
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 141 138 _21 00000000171C Spin-Up Time
04 _88 _88 __0 000000003147 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 _54 _54 __0 00000000852B Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _99 _99 __0 00000000068A Power Cycle Count
C0 200 200 __0 0000000000E5 Power-off Retract Count
C1 196 196 __0 000000003140 Load/Unload Cycle Count
C2 113 _98 __0 000000000022 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000002 Current Pending Sector Count
C6 200 200 __0 000000000002 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate
-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4155 4B30 3630 3134 3930
020: 0000 8000 0032 3035 2E30 3443 3035 5744 4320 5744
030: 3530 3030 4141 4353 2D30 3047 3842 3120 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0706 0000 0044 0044
080: 01FE 0000 746B 7F61 4123 7469 BE41 4123 407F 003B
090: 003B 0000 FFFE 0000 80FE 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 0000 0000 5001 4EE2
110: 581B 1E30 0000 0000 0000 0000 0000 0000 0000 4010
120: 4010 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 16BA 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 303F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 100E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 3FA5
-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 8D 8A 1C 17 00 00 00 00 00 04 32 00 58 58 47
020: 31 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32
040: 00 36 36 2B 85 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 63 63 8A 06 00 00 00 00 00 C0 32
070: 00 C8 C8 E5 00 00 00 00 00 00 C1 32 00 C4 C4 40
080: 31 00 00 00 00 00 C2 22 00 71 62 22 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 02 00 00 00 00 00 00 C6 30 00 C8 C8 02
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 B4 2D 01 7B
170: 03 00 01 00 02 89 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 03 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E7
-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 64 64 64 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 02 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 DF
 
Last edited by a moderator:
Sorry for the delay.

You have 3 HDD's, and one of them is showing as "Caution" in Crystal Disk Info, meaning it is in poor health.

The 3 HDD's are:

ST2000DM001-1CH164 : 2000.3 GB [0/0/0, pd1] (Seagate)
WDC WD10EARX-00PASB0 : 1000.2 GB [1/0/0, pd1] Western Digital
WDC WD5000AACS-00G8B1 : 500.1 GB [2/0/0, pd1] Western Digital

The one highlighted in red (The 500GB WD drive) is the failing drive. Which drive is the OS installed on, and have you backed that drive up??

-Stephen
 
The OS is on the c: drive which is the 2tb. The 500gb drive has been cloned to another drive.
 

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