[SOLVED] Windows update error 800B0100 when installing Windows 7 Service Pack 1 for x64

Draxylon · Aug 17, 2013

I have had this issue for a while, but it wasn't terribly important until now. I browsed the forums a bit and noticed ya'll have been able to help several others with the problem.
When I try to update to Service Pack 1 for windows 7 Home Premium x64 I constantly get error 800B0100.
I have tried running the Windows Update readiness tool and Windows automatic troubleshooter linked in the Microsoft support article pertaining to this error, but with no results.
I'm attaching a copy of my checksur log in hopes I can get this issue resolved.
Thanks in advance.

jcgriff2 · Aug 17, 2013

Hi -

Is kb956702 the one you tried? --> Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

What anti-virus & firewall are you running?

If an Internet Security Suite, remove it & try SP1 again.

Use removal tool - Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Reboot upon completion.

Install MSE - Microsoft Security Essentials - Microsoft Windows

Regards. . .

jcgriff2

Draxylon · Aug 17, 2013

Yes, kb956702 is the one I used.
I use F-Secure security software.
I had disabled it when I tried installing the update, but I will try completely uninstalling it and trying again.

Draxylon · Aug 17, 2013

F-Secure gone using uninstaller from the post you linked.
Rebooted.
Tried installing SP1 again, still getting error 800B0100

Edit:
Installed MSE, rebooted, tried update again. Still getting the error.

Tekno Venus · Aug 17, 2013

Hi and welcome to Sysnative Forums!

I have prepared a fix for this issue. Please follow the below steps exactly :)

Manual Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Kind regards,
Stephen

Draxylon · Aug 17, 2013

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-08-17 01:36


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat		


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 715
 Found 8 errors
  CBS MUM Corrupt Total count: 4
  CBS Catalog Corrupt Total count: 4


Unavailable repair files:
	servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat


Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.




=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-08-17 06:28


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(fix)	CBS MUM Corrupt	CBS File Replaced	Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(fix)	CBS MUM Corrupt	CBS File Replaced	Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(fix)	CBS MUM Corrupt	CBS File Replaced	Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum		Line 1: 
(fix)	CBS MUM Corrupt	CBS File Replaced	Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 665
 Found 4 errors
 Fixed 4 errors
  CBS MUM Corrupt Total count: 4
  Fixed: CBS MUM Corrupt.  Total count: 4
  Fixed: CBS Paired File.  Total count: 4
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

There is the contents of the CheckSUR.persist.log file.
From the last few lines of the log it looks like it was able to fix the corrupt files.
Should I try installing SP1 again now?

Tekno Venus · Aug 17, 2013

Yes, try installing SP1 now.

If you get any other errors, please let me know the error code and update name/KB number

Draxylon · Aug 17, 2013

SP1 installed successfully.

Thanks Stephen and J.C. You guys rock.

Hsmal · Mar 12, 2014

Draxylon said:
F-Secure gone using uninstaller from the post you linked.
Rebooted.
Tried installing SP1 again, still getting error 800B0100

Edit:
Installed MSE, rebooted, tried update again. Still getting the error.

Hi

I have similar issue as above, with none of the Windows tools working. Please see my log file below:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-03-12 17:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Server-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Server-LanguagePack-Package~31bf3856ad364e35~amd64~th-TH~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Server-LanguagePack-Package~31bf3856ad364e35~amd64~uk-UA~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Server-LanguagePack-Package~31bf3856ad364e35~amd64~zh-HK~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~th-TH~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~uk-UA~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~zh-HK~0.0.0.0 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256 failed to get Visibility
(f) CBS Registry Error 0x80070103 WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256 failed to get owner for package.
(f) CBS Registry Error 0x80070002 WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~~7.6.7600.256 failed to get CurrentState
(f) CBS Registry Error 0x80070002 WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~~7.6.7600.256 failed to get Visibility

Checking Component Store

Summary:
Seconds executed: 381
Found 15 errors
CBS MUM Corrupt Total count: 2
CBS Catalog Corrupt Total count: 2
CBS Registry Error Total count: 4
CBS Watchlist Package Missing Total count: 7

Unavailable repair files:
servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat

Any assistance greatly appreciated

niemiro · Mar 12, 2014

Hello Hsmal, and welcome to Sysnative!

Can you please create a new thread in the Windows Update forum here, and we'll help you there. It just keeps the issues separated so that confusion does not ensue.

Thank you!

Richard

LoriBee · Jun 21, 2014

Tekno Venus said:
Hi and welcome to Sysnative Forums!

I have prepared a fix for this issue. Please follow the below steps exactly :)

Manual Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.

Right-click on the file and select Extract All...

Tick the box labelled Show extracted files when complete then click Extract

A window will open showing two folders, Manifests and Packages

Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages

Run the System Update Readiness Tool (SURT) again

When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Kind regards,
Stephen

I can't find on my computer where C:\Windows\Temp\CheckSur.persist.log is

Tekno Venus · Jun 21, 2014

LoriBee said:
I can't find on my computer where C:\Windows\Temp\CheckSur.persist.log is

Hi LoriBee and welcome to Sysnative,

Please start your own thread so we can provide the correct fix for your issue: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Regards,
Stephen

[SOLVED] Windows update error 800B0100 when installing Windows 7 Service Pack 1 for x64

Draxylon

Member

Attachments

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Draxylon

Member

Draxylon

Member

Tekno Venus

Senior Administrator, Developer

Attachments

Draxylon

Member

Tekno Venus

Senior Administrator, Developer

Draxylon

Member

Hsmal

New member

niemiro

Senior Administrator, Windows Update Expert

LoriBee

New member

Tekno Venus

Senior Administrator, Developer

[SOLVED] Windows update error 800B0100 when installing Windows 7 Service Pack 1 for x64

Member

Attachments

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Member

Member

Senior Administrator, Developer

Attachments

Member

Senior Administrator, Developer

Member

New member

Senior Administrator, Windows Update Expert

New member

Senior Administrator, Developer

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)