Windows Update Error 80070002

Emon · Apr 27, 2013

Hi There! I've been having this problem for a year now, tried to fix it before but never really got there. Every time I click on "Check for Updates" I keep getting an error code "80070002". It's pretty frustrating as I don't know how to fix it. Help would be very appreciated.

tom982 · Apr 27, 2013

Hello Emon, welcome to Sysnative!

Could you post the requested data please: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Tom

Emon · Apr 28, 2013

I don't have a CBS folder, I might have deleted it by mistake...

tom982 · Apr 28, 2013

Hello Emon,

No problem, thanks for letting me know. Reboot your computer, then try to update and when it fails, check again to see if the folder is there :)

Tom

Emon · Apr 29, 2013

Sorry, still not there. Tried trouble shooting but couldn't detect an error. Yet everytime I "check for updates" it says Error 80070002 windows update has encountered an unknown error. Also it says "Most recent check for updates: Never" and "Updates were installed: Never". I installed HotFix for Windows and tried "FixIt" but still didn't work.

tom982 · Apr 29, 2013

Hi Emon,

Thanks for letting me know. The missing update history is a result of deleting or renaming your SoftwareDistribution folder, did you do this by any chance?

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

Emon · May 1, 2013

I copied and pasted "sfc/scannow" and pressed enter. It said "Windows Resource Protection could not start the repair service"

tom982 · May 1, 2013

Hi Emon,

Okay, just skip that step and carry on with the instructions please :)

Tom

Emon · Jun 6, 2013

Where are the instructions? When I typed "sfc /scannow" in the command prompt and pressed Enter, it said "Windows Resource Protection could not start the repair service". I've also done a full system scan. I used the "Fix It" repair tool for Windows. I followed the instructions to solve this problem which are on the Windows Website. I even ran chkdsk and it still didn't solve anything. Please Help.

tom982 · Jun 6, 2013

The copy command and step 4 in my last post:

https://www.sysnative.com/forums/windows-update/5911-windows-update-error-80070002-a.html#post45739

You got to sfc /scannow, so just skip that step and carry on to collect your CBS log so I can see what's going on :)

Emon · Jun 6, 2013

It didn't work. There is no CBS file created. It says "The system cannot find the file specified".

Emon · Jun 6, 2013

I also found the CBS file in Logs but it's Empty.

tom982 · Jun 6, 2013

Can you reboot and try again please? The CBS log should be created when Windows boots and should contain some SFC information, even if it failed to initialise.

Tom

Emon · Jun 6, 2013

I did that. Still no CBS file :/

Emon · Jun 6, 2013

I found it in C:\Windows\Logs ... and it's Empty.

tom982 · Jun 11, 2013

Hi Emon,

Sorry for the delay. There are a few permissions restrictions on the CBS log so that might be why you can't see its contents. Can you copy it to your Desktop and try opening it again from there please? With a bit of luck, the contents should appear now.

Tom

forensic6 · Jul 16, 2013

I'm having the exact same issue. I was unable to use the sfc \scannow function as well but your second command returned a cbs.txt file that was actually too big to attach. I cut it down to just the logs from today which should include several restarts and windows update attempts so it should be fine. Thanks in advance!

niemiro · Jul 17, 2013

forensic6 said:
I'm having the exact same issue. I was unable to use the sfc \scannow function as well but your second command returned a cbs.txt file that was actually too big to attach. I cut it down to just the logs from today which should include several restarts and windows update attempts so it should be fine. Thanks in advance!

Hello, and welcome to Sysnative!

Tom is currently away on holiday, so you've got me instead :)

I've split your post into a new thread here. Please keep all communication with me there as we like to have one thread per person to avoid everything getting all muddled up. https://www.sysnative.com/forums/windows-update/6523-windows-update-error-80070002-a.html

Thank you!

Richard

Windows Update Error 80070002

Member

Attachments

Emeritus

Member

Emeritus

Member

Emeritus

Member

Emeritus

Member

Emeritus

Member

Member

Emeritus

Member

Member

Emeritus

Member

Attachments

Senior Administrator, Windows Update Expert