Hi and welcome to Sysnative. Please do the following.
Thank you. OK, I have an idea. Please do the following.
Step#1 - Search Registry
1. Click on the
Start button and click on
Control Panel
2. Click on the
Programs group.
3. Click the link
Turn Windows features on or off
4.
Leave that screen open while we perform the next steps. Basically this loaded your components hive for us.
5. Download
FRST to your desktop.
6.
Open FRST.exe and then type or preferably copy/paste
KB2992611;3003743 into the
Search box and then click on the
Search Registry button.
7. When the search completes a notepad window will open. Please post the contents of this into your next post.
8. You may now close the
Turn Windows features on or off screen
.