S sfranssen Active member Joined Jun 29, 2021 Posts 44 Aug 23, 2023 #1 Hi, When trying to install new updates, windows update is showing error 0x80073712 in Windows Server 2019. Step #1 - Run SFC Scan No issues found. Step #2 - Run SURT/DISM No issues found. Step #3 - Run ComponentsScanner corruptions found in DerivedData\Components ComponentsScanner.txt attached Attachments CBS.zip 5.7 MB · Views: 2 ComponentsScanner.txt 5.4 MB · Views: 4
Hi, When trying to install new updates, windows update is showing error 0x80073712 in Windows Server 2019. Step #1 - Run SFC Scan No issues found. Step #2 - Run SURT/DISM No issues found. Step #3 - Run ComponentsScanner corruptions found in DerivedData\Components ComponentsScanner.txt attached
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,743 Location The Netherlands Sep 1, 2023 #2 Hi, Let's take a look at this server as well. Upload your COMPONENTS hive. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply. Export CBS (Component Based Servicing) hive Click on the Start button and type regedit When you see regedit on the list, right-click on it and select Run as administrator. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once. Code: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing Once selected, click File > Export.... Change the Save as type: to Registry Hive Files (*.*). Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop. Right-click on the saved file and choose Send > Compressed (zipped) Folder. Attach the .ZIP file to your next post. If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
Hi, Let's take a look at this server as well. Upload your COMPONENTS hive. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply. Export CBS (Component Based Servicing) hive Click on the Start button and type regedit When you see regedit on the list, right-click on it and select Run as administrator. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once. Code: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing Once selected, click File > Export.... Change the Save as type: to Registry Hive Files (*.*). Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop. Right-click on the saved file and choose Send > Compressed (zipped) Folder. Attach the .ZIP file to your next post. If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
S sfranssen Active member Joined Jun 29, 2021 Posts 44 Sep 4, 2023 #3 The file is attached. Attachments ComponentBasedServicing.zip 16.8 MB · Views: 0
S sfranssen Active member Joined Jun 29, 2021 Posts 44 Sep 4, 2023 #4 https://wetransfer.com/downloads/2fdadf2f8e9dc64d382fb7fd6ac5ce7f20230904063618/07a8a8c1ddf87a9e6c03e959065d54ca20230904063636/5874da
https://wetransfer.com/downloads/2fdadf2f8e9dc64d382fb7fd6ac5ce7f20230904063618/07a8a8c1ddf87a9e6c03e959065d54ca20230904063636/5874da
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,743 Location The Netherlands Sep 4, 2023 #5 Hi, Step 1. Download SFCFix and save it to your desktop. Warning: This fix was written specifically for this system. Do not run this fix on another system. Save any work you have open, and close all programs. Download the attachment SFCFixScript.txt and save it to your desktop. Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Post the logfile (SFCFix.txt) as attachment in your next reply. Step 2. Download ComponentsScanner and save it to your desktop. Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears. Follow the on-screen instructions. Once complete, a report will be saved to your desktop called ComponentsScanner.txt. Post the logfile ComponentsScanner.txt as attachment into your next reply. Attachments SFCFixScript.txt 26.6 KB · Views: 1
Hi, Step 1. Download SFCFix and save it to your desktop. Warning: This fix was written specifically for this system. Do not run this fix on another system. Save any work you have open, and close all programs. Download the attachment SFCFixScript.txt and save it to your desktop. Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Post the logfile (SFCFix.txt) as attachment in your next reply. Step 2. Download ComponentsScanner and save it to your desktop. Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears. Follow the on-screen instructions. Once complete, a report will be saved to your desktop called ComponentsScanner.txt. Post the logfile ComponentsScanner.txt as attachment into your next reply.
S sfranssen Active member Joined Jun 29, 2021 Posts 44 Sep 4, 2023 #6 Have run both steps. Attachments ComponentsScanner.txt 5.4 MB · Views: 3 SFCFix.txt 3.4 KB · Views: 1
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,743 Location The Netherlands Sep 4, 2023 #7 Unfortunately, the script failed as it seems. Please do the following. Download the Farbar Recovery Scan Tool and save it to your Desktop: Download the 64 bit version: - Farbar Recovery Scan Tool Link Warning: This script was written specifically for this system. Do not run this script on another system. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST.exe and select "Run as administrator". Press the Fix button. If for some reason the tool needs a restart, please make sure you let the system restart normally. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Afterwards run ComponentsScanner again and post the result. Attachments Fixlist.txt 26.7 KB · Views: 3
Unfortunately, the script failed as it seems. Please do the following. Download the Farbar Recovery Scan Tool and save it to your Desktop: Download the 64 bit version: - Farbar Recovery Scan Tool Link Warning: This script was written specifically for this system. Do not run this script on another system. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST.exe and select "Run as administrator". Press the Fix button. If for some reason the tool needs a restart, please make sure you let the system restart normally. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Afterwards run ComponentsScanner again and post the result.
S sfranssen Active member Joined Jun 29, 2021 Posts 44 Sep 4, 2023 #8 Run the command, files attached. Attachments ComponentsScanner.txt 5.4 MB · Views: 2 Fixlog.txt 27.4 KB · Views: 1
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,743 Location The Netherlands Sep 4, 2023 #9 Hmm, please reboot the server and then run ComponentsScanner again and post the result.
S sfranssen Active member Joined Jun 29, 2021 Posts 44 Sep 4, 2023 #10 After reboot Attachments ComponentsScanner.txt 5.4 MB · Views: 2
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,743 Location The Netherlands Sep 4, 2023 #11 Great, please attempt to update. If it fails attach a new copy of the CBS logs.
S sfranssen Active member Joined Jun 29, 2021 Posts 44 Sep 4, 2023 #12 Updates are successfull. Thank you for your help.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,743 Location The Netherlands Sep 4, 2023 #13 You're welcome. Glad the problem has been resolved...