[SOLVED] Windows Update Error 0x80073712 Server 2019

[sfranssen]

Hi,

When trying to install new updates, windows update is showing error 0x80073712 in Windows Server 2019.


Step #1 - Run SFC Scan
No issues found.

Step #2 - Run SURT/DISM
No issues found.

Step #3 - Run ComponentsScanner
corruptions found in DerivedData\Components
ComponentsScanner.txt attached

 

[Maxstar]

Hi,

Let's take a look at this server as well.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[sfranssen]

The file is attached.

 

[sfranssen]

https://wetransfer.com/downloads/2fdadf2f8e9dc64d382fb7fd6ac5ce7f20230904063618/07a8a8c1ddf87a9e6c03e959065d54ca20230904063636/5874da

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2.
Download

ComponentsScanner and save it to your desktop.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[sfranssen]

Have run both steps.

 

[Maxstar]

Unfortunately, the script failed as it seems. Please do the following.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards run ComponentsScanner again and post the result.

 

[sfranssen]

Run the command, files attached.

 

[Maxstar]

Hmm, please reboot the server and then run ComponentsScanner again and post the result.

 

[sfranssen]

After reboot

 

[Maxstar]

Great, please attempt to update. If it fails attach a new copy of the CBS logs.

 

[sfranssen]

Updates are successfull.

Thank you for your help.

 

[Maxstar]

You're welcome. Glad the problem has been resolved...