[SOLVED] Windows Update Error 0x80073712 Server 2019

sfranssen · Aug 23, 2023

Hi,

When trying to install new updates, windows update is showing error 0x80073712 in Windows Server 2019.

Step #1 - Run SFC Scan
No issues found.

Step #2 - Run SURT/DISM
No issues found.

Step #3 - Run ComponentsScanner
corruptions found in DerivedData\Components
ComponentsScanner.txt attached

Maxstar · Sep 1, 2023

Hi,

Let's take a look at this server as well.

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

sfranssen · Sep 4, 2023

The file is attached.

sfranssen · Sep 4, 2023

https://wetransfer.com/downloads/2fdadf2f8e9dc64d382fb7fd6ac5ce7f20230904063618/07a8a8c1ddf87a9e6c03e959065d54ca20230904063636/5874da

Maxstar · Sep 4, 2023

Hi,

Step 1. Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2.
Download

ComponentsScanner and save it to your desktop.

Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Post the logfile ComponentsScanner.txt as attachment into your next reply.

sfranssen · Sep 4, 2023

Have run both steps.

Maxstar · Sep 4, 2023

Unfortunately, the script failed as it seems. Please do the following.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards run ComponentsScanner again and post the result.

sfranssen · Sep 4, 2023

Run the command, files attached.

Maxstar · Sep 4, 2023

Hmm, please reboot the server and then run ComponentsScanner again and post the result.

sfranssen · Sep 4, 2023

After reboot

Maxstar · Sep 4, 2023

Great, please attempt to update. If it fails attach a new copy of the CBS logs.

sfranssen · Sep 4, 2023

Updates are successfull.

Thank you for your help.

Maxstar · Sep 4, 2023

You're welcome. Glad the problem has been resolved...

Search

Search

[SOLVED] Windows Update Error 0x80073712 Server 2019

sfranssen

Active member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

sfranssen

Active member

Attachments

sfranssen

Active member

Maxstar

Windows Update Moderator, Security Analyst

Attachments

sfranssen

Active member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Attachments

sfranssen

Active member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

sfranssen

Active member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

sfranssen

Active member

Maxstar

Windows Update Moderator, Security Analyst