Windows Update cannot install KB2849470 or KB2862966

[MDGerst]

SFC reports no problems

Ran the tool to reset Windows Update components (several times)

Used CheckSUR (August 2013 version) to fix - failed to fix

Followed Advanced proceedure in Advanced guidelines for diagnosing and fixing servicing corruption and copied identified *.MUM and *cat files and reran CheckSUR.

No success so far, final resort maybe to "repair" windows using the DVD - will have to go on-site to perform that. Any other ideas before travelling to the site?

Interestingly, the commend "wmic qfe list" fails with "No Instance(s) Available. - have not resolved that issue either.

PC is working acceptably otherwise.

Mike

 

[NoelDP]

Please post the CheckSUR and CBS log files - you may need to compress them.

 

[Digerati]

If the PC is working fine otherwise, I would avoid doing a repair. As you say, that is a last resort option but a PC that is working fine otherwise is no where near the last resort stage.

If me, I would look in Control Panel > Programs and Features, click on View installed updates. If those two updates are listed, I would delete them, reboot and run Windows Updates again and see what happens.