Windows Update cannot install KB2849470 or KB2862966

MDGerst · Sep 6, 2013

SFC reports no problems

Ran the tool to reset Windows Update components (several times)

Used CheckSUR (August 2013 version) to fix - failed to fix

Followed Advanced proceedure in Advanced guidelines for diagnosing and fixing servicing corruption and copied identified *.MUM and *cat files and reran CheckSUR.

No success so far, final resort maybe to "repair" windows using the DVD - will have to go on-site to perform that. Any other ideas before travelling to the site?

Interestingly, the commend "wmic qfe list" fails with "No Instance(s) Available. - have not resolved that issue either.

PC is working acceptably otherwise.

Mike

NoelDP · Sep 7, 2013

Please post the CheckSUR and CBS log files - you may need to compress them.

Digerati · Sep 7, 2013

If the PC is working fine otherwise, I would avoid doing a repair. As you say, that is a last resort option but a PC that is working fine otherwise is no where near the last resort stage.

If me, I would look in Control Panel > Programs and Features, click on View installed updates. If those two updates are listed, I would delete them, reboot and run Windows Updates again and see what happens.

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Windows Update cannot install KB2849470 or KB2862966

MDGerst

New member

NoelDP

Windows Update Analyst, Contributor

Digerati

Moderator
Hardware Expert
Microsoft MVP (Ret.)

Windows Update cannot install KB2849470 or KB2862966

MDGerst

New member

NoelDP

Windows Update Analyst, Contributor

Digerati

ModeratorHardware ExpertMicrosoft MVP (Ret.)

Moderator
Hardware Expert
Microsoft MVP (Ret.)