[SOLVED] Windows Server 2016 updates failing

TKWizard · May 7, 2024

Good morning

I am running into some update issues with a server 2016 machine running Exchange 2016. Everytime the update gets to 98% and then it goes "We couldn't complete the updates Undoing Changes Don't turn off your computer"

The following updates are failing

2024-04 Cumulative Update for .NET Framework 4.8 for Windows Server 2016 for x64 (KB5036609) (0x800F0922)
2024-04 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5036899) (0x800F0922)

I have done the following

SFC Scan with no integrity violations
Dism /Online /Cleanup-Image /RestoreHealth Got a Restore Operation completed Sucessfully. The Operation completed successfully
Cleared items in C:\Windows\Temp and rebuilt SoftwareDistribution folder.
Ran ComponentsScanner and it did not find any corruption

Here is thes CBS.zip and componentsscanner.

Thank you!

TKWizard · May 14, 2024

Bumping hoping to get someone to look at this.

Thank you

Maxstar · May 20, 2024

Hi and welcome to Sysnative,

Open an elevated command prompt and run the following command, attach Services.txt to your next post.

Code:

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

Another question, which security software is installed on this server?

TKWizard · May 21, 2024

Good morning!
We had a holiday yesterday so I only had time to post this now.

Please see attached

SentinelOne is the Security Software installed on this server version 23.3.3.264

Maxstar · May 21, 2024

Rich (BB code):

SentinelOne Agent Log Processing Service                          LogProcessorService                       Auto       Running
Sentinel Agent                                                    SentinelAgent                             Auto       Running  
SentinelHelperService                                             SentinelHelperService                     Manual     Stopped  
SentinelOne Static Service                                        SentinelStaticEngine                      Auto       Running

Hi,

I would suggest to disable all the Sentinel services, and then attempt to update again.If it fails attach a new copy of the CBS logs.

TKWizard · May 21, 2024

Okay, I will attempt this at the next convenient maintenance schedule. Will get back to you.

Maxstar · May 21, 2024

That's fine, I will see the result then...

TKWizard · Thursday at 5:31 PM

Hello. I disabled all Sentinel Services and ran the latest Cumulative Update. They all succeeded!

I will go ahead and re-enable SentinelOne right now and also update the agent as its a couple of versions behind.

Do you need anything else before we close this case?

Maxstar · Friday at 3:12 AM

Hi,

Great, glad to hear the updates installed successfully this time. So we can mark this thread as solved...

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[SOLVED] Windows Server 2016 updates failing

TKWizard

Active member

Attachments

TKWizard

Active member

Maxstar

Windows Update Moderator, Security Analyst

TKWizard

Active member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

TKWizard

Active member

Maxstar

Windows Update Moderator, Security Analyst

TKWizard

Active member

Maxstar

Windows Update Moderator, Security Analyst