[SOLVED] Windows Server 2016 updates failing

[TKWizard]

Good morning

I am running into some update issues with a server 2016 machine running Exchange 2016. Everytime the update gets to 98% and then it goes "We couldn't complete the updates Undoing Changes Don't turn off your computer"

The following updates are failing

2024-04 Cumulative Update for .NET Framework 4.8 for Windows Server 2016 for x64 (KB5036609) (0x800F0922)
2024-04 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5036899) (0x800F0922)

I have done the following

SFC Scan with no integrity violations
Dism /Online /Cleanup-Image /RestoreHealth Got a Restore Operation completed Sucessfully. The Operation completed successfully
Cleared items in C:\Windows\Temp and rebuilt SoftwareDistribution folder.
Ran ComponentsScanner and it did not find any corruption

Here is thes CBS.zip and componentsscanner.

Thank you!

 

[TKWizard]

Bumping hoping to get someone to look at this.

Thank you

 

[Maxstar]

Hi and welcome to Sysnative,

Open an elevated command prompt and run the following command, attach Services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

Another question, which security software is installed on this server?

 

[TKWizard]

Good morning!
We had a holiday yesterday so I only had time to post this now.

Please see attached

SentinelOne is the Security Software installed on this server version 23.3.3.264

 

[Maxstar]

SentinelOne Agent Log Processing Service                          LogProcessorService                       Auto       Running
Sentinel Agent                                                    SentinelAgent                             Auto       Running  
SentinelHelperService                                             SentinelHelperService                     Manual     Stopped  
SentinelOne Static Service                                        SentinelStaticEngine                      Auto       Running

Hi,

I would suggest to disable all the Sentinel services, and then attempt to update again.If it fails attach a new copy of the CBS logs.

 

[TKWizard]

Okay, I will attempt this at the next convenient maintenance schedule. Will get back to you.

 

[Maxstar]

That's fine, I will see the result then...

 

[TKWizard]

Hello. I disabled all Sentinel Services and ran the latest Cumulative Update. They all succeeded!



I will go ahead and re-enable SentinelOne right now and also update the agent as its a couple of versions behind.

Do you need anything else before we close this case?

 

[Maxstar]

Hi,

Great, glad to hear the updates installed successfully this time. So we can mark this thread as solved...