T TKWizard Active member Joined Mar 14, 2014 Posts 25 May 7, 2024 #1 Good morning I am running into some update issues with a server 2016 machine running Exchange 2016. Everytime the update gets to 98% and then it goes "We couldn't complete the updates Undoing Changes Don't turn off your computer" The following updates are failing 2024-04 Cumulative Update for .NET Framework 4.8 for Windows Server 2016 for x64 (KB5036609) (0x800F0922) 2024-04 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5036899) (0x800F0922) I have done the following SFC Scan with no integrity violations Dism /Online /Cleanup-Image /RestoreHealth Got a Restore Operation completed Sucessfully. The Operation completed successfully Cleared items in C:\Windows\Temp and rebuilt SoftwareDistribution folder. Ran ComponentsScanner and it did not find any corruption Here is thes CBS.zip and componentsscanner. Thank you! Attachments ComponentsScanner.txt 741 bytes · Views: 2 CBS.zip 17.2 MB · Views: 4
Good morning I am running into some update issues with a server 2016 machine running Exchange 2016. Everytime the update gets to 98% and then it goes "We couldn't complete the updates Undoing Changes Don't turn off your computer" The following updates are failing 2024-04 Cumulative Update for .NET Framework 4.8 for Windows Server 2016 for x64 (KB5036609) (0x800F0922) 2024-04 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5036899) (0x800F0922) I have done the following SFC Scan with no integrity violations Dism /Online /Cleanup-Image /RestoreHealth Got a Restore Operation completed Sucessfully. The Operation completed successfully Cleared items in C:\Windows\Temp and rebuilt SoftwareDistribution folder. Ran ComponentsScanner and it did not find any corruption Here is thes CBS.zip and componentsscanner. Thank you!
T TKWizard Active member Joined Mar 14, 2014 Posts 25 May 14, 2024 #2 Bumping hoping to get someone to look at this. Thank you
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 11,068 Location The Netherlands May 20, 2024 #3 Hi and welcome to Sysnative, Open an elevated command prompt and run the following command, attach Services.txt to your next post. Code: WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt" Another question, which security software is installed on this server?
Hi and welcome to Sysnative, Open an elevated command prompt and run the following command, attach Services.txt to your next post. Code: WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt" Another question, which security software is installed on this server?
T TKWizard Active member Joined Mar 14, 2014 Posts 25 May 21, 2024 #4 Good morning! We had a holiday yesterday so I only had time to post this now. Please see attached SentinelOne is the Security Software installed on this server version 23.3.3.264 Attachments services.txt 63 KB · Views: 5
Good morning! We had a holiday yesterday so I only had time to post this now. Please see attached SentinelOne is the Security Software installed on this server version 23.3.3.264
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 11,068 Location The Netherlands May 21, 2024 #5 Rich (BB code): SentinelOne Agent Log Processing Service LogProcessorService Auto Running Sentinel Agent SentinelAgent Auto Running SentinelHelperService SentinelHelperService Manual Stopped SentinelOne Static Service SentinelStaticEngine Auto Running Hi, I would suggest to disable all the Sentinel services, and then attempt to update again.If it fails attach a new copy of the CBS logs.
Rich (BB code): SentinelOne Agent Log Processing Service LogProcessorService Auto Running Sentinel Agent SentinelAgent Auto Running SentinelHelperService SentinelHelperService Manual Stopped SentinelOne Static Service SentinelStaticEngine Auto Running Hi, I would suggest to disable all the Sentinel services, and then attempt to update again.If it fails attach a new copy of the CBS logs.
T TKWizard Active member Joined Mar 14, 2014 Posts 25 May 21, 2024 #6 Okay, I will attempt this at the next convenient maintenance schedule. Will get back to you.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 11,068 Location The Netherlands May 21, 2024 #7 That's fine, I will see the result then...
T TKWizard Active member Joined Mar 14, 2014 Posts 25 Thursday at 5:31 PM #8 Hello. I disabled all Sentinel Services and ran the latest Cumulative Update. They all succeeded! I will go ahead and re-enable SentinelOne right now and also update the agent as its a couple of versions behind. Do you need anything else before we close this case?
Hello. I disabled all Sentinel Services and ran the latest Cumulative Update. They all succeeded! I will go ahead and re-enable SentinelOne right now and also update the agent as its a couple of versions behind. Do you need anything else before we close this case?
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 11,068 Location The Netherlands Friday at 3:12 AM #9 Hi, Great, glad to hear the updates installed successfully this time. So we can mark this thread as solved...
Hi, Great, glad to hear the updates installed successfully this time. So we can mark this thread as solved...