Windows Server 2012 update 2019 error (0xC1900101-0x20017)

Dear PeterJ,

The content of the Fixlog.txt file is as follows:

Thank you.


Fix result of Farbar Recovery Scan Tool (x64) Version: 02.04.2024
Ran by zhangqing (21-04-2024 19:14:22) Run:3
Running from C:\Users\zhangqing\Desktop\421
Loaded Profiles: zhangqing
Boot Mode: Normal
==============================================

fixlist content:
*****************
Folder: C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d
cmd: dir C:\Windows\System32\DriverStore\FileRepository\ntprint4.inf*
*****************


========================= Folder: C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d ========================

2018-11-06 18:16 - 2023-09-17 06:00 - 000004571 ____A [0C19EB9239A0DFE92738F14565277625] () C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\ntprint4.cat
2018-11-06 18:16 - 2017-02-11 23:07 - 000002326 ____A [E95E66F4E6EE4646EA6EE1D7F6E55F62] () C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\ntprint4.inf
2017-06-09 10:52 - 2023-09-17 06:00 - 000000000 ____D [00000000000000000000000000000000] C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\Amd64
2018-11-06 18:16 - 2023-09-17 06:00 - 000321445 ____A [032D09787DAF2B318D520A3F5E78A6F0] () [File not signed] C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\Amd64\MSxpsPCL6.dll
2018-11-06 18:16 - 2023-09-17 06:00 - 000329190 ____A [B78E56D52D6638C02DE39A22ACB2CA23] () [File not signed] C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\Amd64\MSxpsPS.dll
2018-11-06 18:16 - 2023-09-17 06:00 - 000000244 ____A [7F0D2D1CA22F04187CF89A5E21FA5E47] () [File not signed] C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\Amd64\V3HostingFilter.dll
2013-08-22 19:19 - 2013-06-18 23:09 - 000000385 ____A [C8076B9A7BF57C42199E828800218F65] () C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\Amd64\V3HostingFilter-pipelineconfig.xml

====== End of Folder: ======


========= dir C:\Windows\System32\DriverStore\FileRepository\ntprint4.inf* =========

驱动器 C 中的卷没有标签。
卷的序列号是 6C5E-CD44

C:\Windows\System32\DriverStore\FileRepository 的目录

2023/07/13 04:36 <DIR> ntprint4.inf_amd64_f1de87b4e7f394a6
0 个文件 0 字节
1 个目录 87,630,888,960 可用字节


========= End of CMD: =========


==== End of Fixlog 19:14:23 ====
 
Add Missing Package
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.18604_none_3734db2b7835131d\ntprint4.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.
 
Dear PeterJ,

After running the command inside cmd, the following information appears

1713748742873.png
 
Restart the machine.
Try the upgrade again and report the result.
If it fails attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log to your next reply.
 
Dear PeterJ,

After installing and upgrading, still report the previous error

(0xC1900101-0x20017)​


The uploaded compressed package includes CBS.log and setupapi.dev.log.
 

Attachments

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Run msconfig and choose Selective Start-Up.
Remove the check from Load Startup items.
Open the tab Services.
Check "Hide All Microsoft Services" and then click on "Disable All".
Click on Apply and than OK.

Step 2:
Restart the machine.
Try the upgrade again and report the result.
 
Dear PeterJ,

After installing and upgrading, still report the previous error

(0xC1900101-0x20017)​

 
Perform a new scan with FRST and provide the log files.
FRST Scan:
  1. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Do you use the HP printers installed ?
Do you use TeamViewer and UltraVNC ?
Is a floppy disc device connected to this machine ?
 
Dear PeterJ,

Not use the HP printers.
Use TeamViewer and UltraVNC.
No a floppy disc device connected to this machine.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on English.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Try the upgrade again and report the result.
 
Dear PeterJ,

After installing and upgrading, still report the previous error

(0xC1900101-0x20017)​

 
Perform a new scan with FRST and provide the log files.
FRST Scan:
  1. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
There is a faulty device listed in the log:
Name: OrayBoxVPN Virtual Ethernet Adapter
Description: OrayBoxVPN Virtual Ethernet Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Shanghai Best Oray Information Technology Co., Ltd.
Service: orayboxvpn
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.
Click to expand...

Perform the given resolution to uninstall this device. Do NOT re-install it.
Please report the result.
 
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