Dear PeterJ,
The following is the content of SetupDiagResults.log, thank you
Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.7.0.0
System Information:
Machine Name = BJBIMFILE01
Manufacturer = VMware, Inc.
Model = VMware Virtual Platform
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20180703000000.000000+000
BiosVendor = PhoenixBIOS 4.0 Release 6.0
BiosVersion = 6.00
HostOSVersion = 6.3.9600
HostOSBuildString = 9600.21620.amd64fre.winblue_ltsb_escrow.230929-1158
TargetOSBuildString = 10.0.17763.107 (rs5_release_svc_prod2.181026-1406)
HostOSLanguageId = 2052
HostOSEdition = ServerStandard
RegisteredAV =
FilterDrivers = luafv
UpgradeStartTime = 2024/3/22 16:42:19
UpgradeEndTime = 2024/3/22 17:32:49
UpgradeElapsedTime = 00:50:30
RollbackStartTime = 2024/3/22 17:42:58
RollbackEndTime = 2024/3/22 17:45:59
RollbackElapsedTime = 00:03:01
CV = 8IcAgZcoekeWEDGW
Error: 0xc1900101-0x20017 SetupDiag reports rollback failure found.
Last Phase = Finalize
Last Operation = Remove System Restore checkpoints
Error = 0xC1900101-0x20017
LogEntry:
Refer to "
Tutorial - Debug system error codes - Win32 apps" for error information.
Last Setup Phase:
Phase Name: Finalize
Phase Started: 2024/3/22 17:32:35
Phase Ended: 2024/3/22 17:32:42
Phase Time Delta: 00:00:07
Completed Successfully? True
Last Setup Operation:
Operation Name: Remove System Restore checkpoints
Operation Started: 2024/3/22 17:32:42
Operation Ended: 2024/3/22 17:32:42
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? True