[SOLVED] Windows Resource Protection found corrupt files but was unable to fix.

galloe123 · Mar 22, 2014

Hi

I've got a brand new Asus windows 8 laptop. Lately I've been noticing that every time I try to shutdown or restart, I get a notification about some app preventing reboot or shutdown. The app is called "coloruservice.exe". I've Googled it and most of the forums say you've got to run a SFC /SCANNOW in command prompt. There's definitely no viruses on the machine as I've got it pretty secured up with Bitdefender and did a deep scan to make double sure!

So I've done the SFC /SCANNOW and the result is as follows:

Code:

Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


C:\Windows\system32>sfc /scannow


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

Attached is my CBS folder.

Can someone please tell me how to fix this? This brand new laptop didn't come with a Windows 8 disk. Everything was pre-installed and all.

I couldn't upload the file as an attachment because it's too big??

So I uploaded it to dropbox and would REALLY appreciate your help.

[url]https://www.dropbox.com/s/515gbtekqzocleu/CBS.zip[/URL]

Regards

tom982 · Mar 23, 2014

Hello galloe123, welcome to Sysnative!

Here's the problem:

Code:

2014-03-22 22:48:52, Info                  CSI    000006cd [SR] Repairing 6 components
2014-03-22 22:48:52, Info                  CSI    000006ce [SR] Beginning Verify and Repair transaction
2014-03-22 22:48:52, Info                  CSI    000006cf Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:86F0UfnkQPfYOPaFEoHpysZs2l1RaYPssbQdLVpKSX4=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2014-03-22 22:48:52, Info                  CSI    000006d0 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-22 22:48:53, Info                  CSI    000006d1 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:86F0UfnkQPfYOPaFEoHpysZs2l1RaYPssbQdLVpKSX4=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2014-03-22 22:48:53, Info                  CSI    000006d2 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

And here's the fix:

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning run SFC again and zip up and attach your CBS log to your next post.

Tom

galloe123 · Mar 23, 2014

Hey Tom!

Thanks SO MUCH dude!

I've ran it as per your instruction and it all seems OK?

Code:

Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth


Deployment Image Servicing and Management tool
Version: 6.2.9200.16384


Image Version: 6.2.9200.16384


[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
 repaired.
The operation completed successfully.


C:\Windows\system32>SFC /SCANNOW


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.


C:\Windows\system32>

I've uploaded the new CMS log on dropbox again:
https://www.dropbox.com/s/457pmem715aaju0/CBS2.zip

Cheers!

niemiro · Mar 23, 2014

Yep, unless there are any further problems, you're good to go :)

Richard

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[SOLVED] Windows Resource Protection found corrupt files but was unable to fix.

galloe123

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tom982

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galloe123

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niemiro

Senior Administrator, Windows Update Expert