E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 10, 2015 #1 windows is constantly telling me that my laptop is ready to install updates. it asks me to reboot. so i do but nothing gets installed. even now as i am typing this it is telling me that its going to reboot itself in 15 min. ive read different things online and nothing ive tried seems to work. i was even getting error codes before but not anymore. per one of the posts i read somewhere it said to delet the "software distribution" folder. i did and now i dont see the error codes come up. but the updates still dont install. this sure is getting annoying. can anyone help? here is the copy and past of the log from the test you had me run. SFCFix version 2.4.5.0 by niemiro. Start time: 2015-08-10 12:31:43.570 Microsoft Windows 8.1 Update 3 - amd64 Not using a script file. AutoAnalysis:: FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415. SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2015-08-10 12:43:50.354 ----------------------EOF-----------------------
windows is constantly telling me that my laptop is ready to install updates. it asks me to reboot. so i do but nothing gets installed. even now as i am typing this it is telling me that its going to reboot itself in 15 min. ive read different things online and nothing ive tried seems to work. i was even getting error codes before but not anymore. per one of the posts i read somewhere it said to delet the "software distribution" folder. i did and now i dont see the error codes come up. but the updates still dont install. this sure is getting annoying. can anyone help? here is the copy and past of the log from the test you had me run. SFCFix version 2.4.5.0 by niemiro. Start time: 2015-08-10 12:31:43.570 Microsoft Windows 8.1 Update 3 - amd64 Not using a script file. AutoAnalysis:: FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415. SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2015-08-10 12:43:50.354 ----------------------EOF-----------------------
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 11, 2015 #2 Hi Elias :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Hi Elias :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 12, 2015 #3 ok, i did as you asked. i uploaded it to drop box
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2015 #4 Can you post the download URL for the file? Go on Dropbox.com, right-click on the file and select Share. You'll be given a URL. Copy and paste it here.
Can you post the download URL for the file? Go on Dropbox.com, right-click on the file and select Share. You'll be given a URL. Copy and paste it here.
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 12, 2015 #5 https://www.dropbox.com/s/irqdreo222w341t/cbs.txt?dl=0 Hope i did it right
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2015 #6 Alright I might have found something in the CBS.log. Let's make sure that DISM doesn't return anything first. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM scan on your system: On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter; Let the scan run until the end (100%); Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Alright I might have found something in the CBS.log. Let's make sure that DISM doesn't return anything first. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM scan on your system: On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter; Let the scan run until the end (100%); Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 12, 2015 #7 OK, her it is https://www.dropbox.com/s/ldhd9oe2ghh7lpn/DISM CBS.zip?dl=0
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 13, 2015 #8 umm. please forgive me if this comes out as rude of me but.... was that all to the fix? cuz it didnt work? its still not updating.
umm. please forgive me if this comes out as rude of me but.... was that all to the fix? cuz it didnt work? its still not updating.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 13, 2015 #9 Sorry, I usually reply within 24 hours so I'm still in my timeframe. I work during the day and I cannot reply to every single threads during my shift. Follow the instructions below please. SoftwareDistribution - Rename Follow the instructions below to rename the folders in SoftwareDistribution. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the commands below one at the time (press Enter to send it); net stop wuauserv ren %SystemRoot%\SoftwareDistribution\Download DL.bak net start wuauserv wuauclt.exe /updatenow This will trigger a check for updates. Let me know if any are found and if so, what's their KB number.
Sorry, I usually reply within 24 hours so I'm still in my timeframe. I work during the day and I cannot reply to every single threads during my shift. Follow the instructions below please. SoftwareDistribution - Rename Follow the instructions below to rename the folders in SoftwareDistribution. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the commands below one at the time (press Enter to send it); net stop wuauserv ren %SystemRoot%\SoftwareDistribution\Download DL.bak net start wuauserv wuauclt.exe /updatenow This will trigger a check for updates. Let me know if any are found and if so, what's their KB number.
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 13, 2015 #10 again, it was not my intention to sound rude in my previous post. i do apologize if it came across that way... is this what its supposed to say. C:\Windows\system32>net stop wuauserv The Windows Update service is not started. More help is available by typing NET HELPMSG 3521. C:\Windows\system32>ren %systemroot%\softwaredistributioin\download dl.bak The system cannot find the file specified. C:\Windows\system32>
again, it was not my intention to sound rude in my previous post. i do apologize if it came across that way... is this what its supposed to say. C:\Windows\system32>net stop wuauserv The Windows Update service is not started. More help is available by typing NET HELPMSG 3521. C:\Windows\system32>ren %systemroot%\softwaredistributioin\download dl.bak The system cannot find the file specified. C:\Windows\system32>
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 13, 2015 #11 You didn't enter the second command properly. You mistyped the SoftwareDistribution folder name. Also, you can ignore the net stop wuauserv command since the service isn't started. Just use the last 3 commands, in order.
You didn't enter the second command properly. You mistyped the SoftwareDistribution folder name. Also, you can ignore the net stop wuauserv command since the service isn't started. Just use the last 3 commands, in order.
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 13, 2015 #12 ok, i did that. now do i wait for it to pop up and say something? or should i reboot?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 13, 2015 #13 Go in your Windows Update panel, do you see it looking for updates? Does it says that no updates were found?
Go in your Windows Update panel, do you see it looking for updates? Does it says that no updates were found?
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 13, 2015 #14 my deepest apologies.... i left my laptop on all night and all of today. when i went to the place you said, and i looked in the history it says that there are a lot of files pending restart (which i have done twice today) and a few others that said install failed. i think that was windows 10 update
my deepest apologies.... i left my laptop on all night and all of today. when i went to the place you said, and i looked in the history it says that there are a lot of files pending restart (which i have done twice today) and a few others that said install failed. i think that was windows 10 update
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 13, 2015 #15 im guessing it must have updated while i wasnt watching. it also stated that some of the updates did install
im guessing it must have updated while i wasnt watching. it also stated that some of the updates did install
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 13, 2015 #16 Alright well can you restart your laptop again and see what happens? If it install updates, let me know if they succeed or fail.
Alright well can you restart your laptop again and see what happens? If it install updates, let me know if they succeed or fail.
E Elias Active member Joined Aug 10, 2015 Posts 40 Aug 13, 2015 #17 done but it still has all those files that say faild or pending restart. shoud i copy and paste from the "reporting events" note pad found in "software distribution" folder?
done but it still has all those files that say faild or pending restart. shoud i copy and paste from the "reporting events" note pad found in "software distribution" folder?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 13, 2015 #18 Upload the following files for me instead. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 13, 2015 #20 Via Dropbox, yes.