Windows Fails to install KB3093513 - Reverting changes on reboot

T

timburgess

Member
Joined
Feb 24, 2016
Posts
12
Could anyone please help with this machine. 64bit Win 7.
I am down to one last update failing. It installs and then instructs that it needs a reboot. It then fails during the pre-startup update page and reverts changes.

CheckSUR is all clear...
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-02 08:06

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store

Summary:
Seconds executed: 1410
No errors detected

SFCFix
Code: 
SFCFix version 2.4.9.2 by niemiro.Start time: 2016-03-02 12:41:49.648
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_7b13e76a49063e48". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     1
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.

I have copied a known good manifest file from a working machine into: C:\Windows\Temp\CheckSUR\winsxs\Manifests
and then re-ran the update readiness checker again. but it doesn't see the corrupt file.

Here is the CBS log: View attachment CBS.log

Can anyone please help?
 
SFC /ScanNow
Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.

Manual download of update and install gives the same....
Updates were successfully installed
"Windows Cant update importnant files and services while the system is using them. Save any open files, and then restart the computer."
Then on reboot it gets to 67% then reverts the changes.
 
Ive taken ownership of the above listed manifest file given myself permission to write and replaced the contents from a working copy (then set owner back to TrustedInstaller and removed my permissions). This has cleared SFCFix error and this now also reports all clear.
Ive Reset Windows Update components
Recreated SoftwareDistribution folders
Ive also tried installing with minimal startup.
Still reverts and fails...
 
It's actually unclear whether or not the manifest file you replaced was damaged or not. It probably was (SFCFix was hinted at such from CBS.log but did not verify it itself) **but** the real reason the error cleared was because the CBS.log persisted in the meantime. Replacing the file might have fixed the root cause but it wasn't what cleared the SFCFix log.

Regardless, please follow the Posting Instructions (https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html) carefully and precisely and someone will be along shortly. In particular we need the whole CBS folder, not just CBS.log.

P.S. The fact that SURT failed to detect the manifest indicates that it is highly likely the manifest was not damaged in the first place. One of the reasons this SFCFix message is a Warning and not an Error is that it is fairly imprecise. It's merely a hint to the analyst to check the CBS.log to see what's really going on.
 
Last edited:
Apologies.. See CBS.zip attached: View attachment 19393

As you will see from the persist log, quite a few manifest and mum/cat files were fixed/restored/replaced by running SUR.
Thanks for the tip, i did have a hunch that it was fine as i did a compare on both files content and it was identical, but assumed it must have done something by replacing it as the SFCfix warning went away.

Many thanks in advance.
 
Thank you for that!

The good news is that your thread could be euphemistically called "interesting". The bad news is that in all the years I've been working Windows Update threads I've never seen one quite like yours. This style of rollback error is rare in and of itself [and getting rarer - we get very few rollback failures on Windows 8+ and Windows Vista and Windows 7 machines are a dying breed] but the precise error code root cause is not one I've seen occur over a rollback before.

Here's the relevant snippet:

Code: 
2016-03-02 08:42:46, Info                  CSI    00000018 Begin executing advanced installer phase 38 (0x00000026) index 2 (sequence 41)
    Old component: [ml:324{162},l:322{161}]"Microsoft-Windows-TabletPC-InputPanel, Culture=neutral, Version=6.1.7601.18512, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    New component: [ml:324{162},l:322{161}]"Microsoft-Windows-TabletPC-InputPanel, Culture=neutral, Version=6.1.7601.18984, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    Install mode: install
    Installer ID: {1b265fd2-721c-4e59-ad55-9d102a5d1d7f}
    Installer name: [12]"SppInstaller"
2016-03-02 08:42:47, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 67.
2016-03-02 08:42:59, Info                  CSI    00000001@2016/3/2:08:42:59.673 [68]"SPP Installer: SLpUpdateComponentTokens completed with hr=0xc004f01f"

2016-03-02 08:42:59, Info                  CSI    00000002@2016/3/2:08:42:59.674 [164]"SPP Installer: ProcessInstallOrUninstall (amd64_Microsoft-Windows-TabletPC-InputPanel_31bf3856ad364e35_6.1.7601.18984_neutral_5e1c3a53) completed with hr=0xc004f01f"

2016-03-02 08:42:59, Error                 CSI    00000003@2016/3/2:08:42:59.674 (F) CMIADAPTER: Inner Error Message from AI HRESULT = c004f01f [Error,Facility=FACILITY_ITF,Code=61471 (0xf01f)]
 [
(null)
]
[gle=0x80004005]
2016-03-02 08:42:59, Error                 CSI    00000004@2016/3/2:08:42:59.675 (F) CMIADAPTER: AI failed. HRESULT = c004f01f [Error,Facility=FACILITY_ITF,Code=61471 (0xf01f)]
	Element:
	[208]"<sppInstaller xmlns="urn:schemas-microsoft-com:spp:installer" xmlns:manv3="urn:schemas-microsoft-com:asm.v3" xmlns:spp="urn:schemas-microsoft-com:spp:installer" xmlns:wcs="urn:schemas-microsoft-com:wcs.v1" />"
[gle=0x80004005]
2016-03-02 08:42:59, Error                 CSI    00000019@2016/3/2:08:42:59.675 (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(352): Error c004f01f [Error,Facility=FACILITY_ITF,Code=61471 (0xf01f)] originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::ResolveAndInvokeInstaller expression: hr
[gle=0x80004005]
2016-03-02 08:43:00, Error                 CSI    00000005@2016/3/2:08:43:00.922 (F) CMIADAPTER: Exiting with HRESULT code = c004f01f [Error,Facility=FACILITY_ITF,Code=61471 (0xf01f)].
[gle=0x80004005]
2016-03-02 08:43:00, Error                 CSI    0000001a@2016/3/2:08:43:00.923 (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(123): Error c004f01f [Error,Facility=FACILITY_ITF,Code=61471 (0xf01f)] originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::Install expression: hr
[gle=0x80004005]
2016-03-02 08:43:01, Info                  CSI    0000001b@2016/3/2:08:43:01.074 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{1b265fd2-721c-4e59-ad55-9d102a5d1d7f};Microsoft-Windows-TabletPC-InputPanel, Version = 6.1.7601.18984, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;14598605
2016-03-02 08:43:01, Info                  CSI    0000001c Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:082f4a875f74d101070000006c015c04} pathid: {l:16 b:082f4a875f74d101080000006c015c04} path: [l:234{117}]"\SystemRoot\WinSxS\x86_microsoft.windows.s..ation.badcomponents_31bf3856ad364e35_6.1.7600.16385_none_3868158f24725705" pid: 16c starttime: 131013816729744000 (0x01d1745f46d83280)
2016-03-02 08:43:01, Error      [0x01803c] CSI    0000001d (F) Failed execution of queue item Installer: SppInstaller ({1b265fd2-721c-4e59-ad55-9d102a5d1d7f}) with HRESULT c004f01f [Error,Facility=FACILITY_ITF,Code=61471 (0xf01f)].  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]
2016-03-02 08:43:10, Info                  CSI    0000001e Creating NT transaction (seq 1), objectname [6]"(null)"
2016-03-02 08:43:10, Info                  CSI    0000001f Created NT transaction (seq 1) result 0x00000000, handle @0x23c
2016-03-02 08:43:13, Info                  CSI    00000020@2016/3/2:08:43:13.073 CSI perf trace:
CSIPERF:TXCOMMIT;2054805
2016-03-02 08:43:13, Info                  CSI    00000021 End executing advanced installer (sequence 41)
    Completion status: HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) 

2016-03-02 08:43:13, Info                  CSI    00000022 Begin executing advanced installer phase 40 (0x00000028) index 3 (sequence 44)
    Old component: [ml:324{162},l:322{161}]"Microsoft-Windows-TabletPC-InputPanel, Culture=neutral, Version=6.1.7601.18512, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    New component: [ml:324{162},l:322{161}]"Microsoft-Windows-TabletPC-InputPanel, Culture=neutral, Version=6.1.7601.18984, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    Install mode: install
    Installer ID: {1b265fd2-721c-4e59-ad55-9d102a5d1d7f}
    Installer name: [12]"SppInstaller"
2016-03-02 08:43:13, Info                  CSI    00000023@2016/3/2:08:43:13.137 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{1b265fd2-721c-4e59-ad55-9d102a5d1d7f};Microsoft-Windows-TabletPC-InputPanel, Version = 6.1.7601.18984, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;62617
2016-03-02 08:43:13, Info                  CSI    00000024 End executing advanced installer (sequence 44)
    Completion status: S_OK 

2016-03-02 08:43:13, Info                  CSI    00000025 Begin executing advanced installer phase 50 (0x00000032) index 0 (sequence 0)
    Old component: [l:0]""
    New component: [l:0]""
    Install mode: uninstall
    Installer ID: {51d813ef-83f1-42de-a2ee-89ee4633a7c9}
    Installer name: [25]"RegistryKey SD Applicator"
2016-03-02 08:43:13, Info                  CSI    00000026 End executing advanced installer (sequence 0)
    Completion status: S_OK 

2016-03-02 08:43:13, Info                  CSI    00000027 Begin executing advanced installer phase 50 (0x00000032) index 0 (sequence 0)
    Old component: [l:0]""
    New component: [l:0]""
    Install mode: install
    Installer ID: {51d813ef-83f1-42de-a2ee-89ee4633a7c9}
    Installer name: [25]"RegistryKey SD Applicator"
2016-03-02 08:43:13, Info                  CSI    00000028 End executing advanced installer (sequence 0)
    Completion status: S_OK 

2016-03-02 08:43:13, Error                 CBS    Startup: Failed to process advanced operation queue, startupPhase: 0.  A rollback transaction will be created. [HRESULT = 0x80004005 - E_FAIL]
2016-03-02 08:43:13, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed
2016-03-02 08:43:13, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
2016-03-02 08:43:13, Info                  CSI    00000029 Rolling back transactions...

2016-03-02 08:43:13, Info                  CSI    0000002a Creating NT transaction (seq 2), objectname [6]"(null)"
2016-03-02 08:43:13, Info                  CSI    0000002b Created NT transaction (seq 2) result 0x00000000, handle @0x25c
2016-03-02 08:43:13, Info                  CBS    Startup: Changing logon timeout to a static timeout: 10800000
2016-03-02 08:43:15, Info                  CSI    0000002c Performing 1 operations; 1 are not lock/unlock and follow:
  Uninstall (6): flags: 1 tlc: [5c3f0eb30141d2bfd23ace11be7ec698, Version = 6.1.7601.18984, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_1_for_KB3093513~31bf3856ad364e35~amd64~~6.1.1.0.3093513-2_neutral_GDR" ncdata: [l:0]"")
2016-03-02 08:43:15, Info                  CSI    0000002d Component change list:   { 6.1.7601.18984 -> 6.1.7601.18512 Microsoft-Windows-TabletPC-InputPanel, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral }
  { 6.1.7601.18984 -> 6.1.7601.18512 Microsoft-Windows-TabletPC-InputPanel, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral }
  { 6.1.7601.18984 -> (null) 5c3f0eb30141d2bfd23ace11be7ec698, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral }
  { 6.1.7601.18984 -> 6.1.7601.18512 Microsoft-Windows-TabletPC-TextAndInkInputServices, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral }
  { 6.1.7601.18984 -> 6.1.7601.18512 Microsoft-Windows-TabletPC-TextAndInkInputServices, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral }
2016-03-02 08:43:23, Info                  CSI    0000002e@2016/3/2:08:43:23.604 CSI perf trace:
CSIPERF:TXCOMMIT;5602957
2016-03-02 08:43:23, Info                  CBS    Startup: Failed to process advanced operation queue.  Rolling back primitives.
2016-03-02 08:43:23, Info                  CBS    Setting ExecuteState key to: CbsExecuteStatePrimitives | CbsExecuteStateFlagRollback | CbsExecuteStateFlagAdvancedInstallersFailed
2016-03-02 08:43:23, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.

The innermost error code is c004f01f though. Curiously this more usually related to activation and validation problems than Windows Update failures.

Here's the plan:

I'm first going to investigate the activation and validation route. I'm not for a minute trying to suggest you're running a counterfeit copy of Windows (you aren't are you?) primarily because if this was a counterfeit copy of Windows it wouldn't show that by causing a Windows Update failure and rollback. It would display a popup balloon asking you to go genuine. **However** - file system or registry corruptions of Windows files (which can cause Windows Update failures) can also appear very much like file tampering --> the computer thinks it's non-genuine. Windows Update errors and false positive activation and validation issues go hand in hand. For this reason we often use activation and validation diagnostic tools as a means to quickly spotting the file system or registry corruptions causing the Windows Update problems.

Please download - http://download.microsoft.com/download/9/F/3/9F3DED28-A521-4352-B8A4-20368D0CC1AA/MGADiag.exe and paste the log here. It may or may not help.


However, if I'm being honest, my suspicion is that it will not help. We've got another big clue - the affected component "Microsoft-Windows-TabletPC-InputPanel, Culture=neutral, Version=6.1.7601.xxxxx, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS", and a further hint from SFCFix earlier. I've got a feeling this might be Component key damage in the registry. I'll check on that later.

Richard
 
Thanks for your response!
All machines are activated via KMS. I dont think there are any issues with activation.
Diagnostic log below (some areas XXXXX out)
Thanks again

Code: 
Diagnostic Report (1.9.0027.0):-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85961
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {84022DE1-10F8-4C61-B8B5-8D47A27803E3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160121-1716
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: XXXXXXX:XXXXX
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{84022DE1-10F8-4C61-B8B5-8D47A27803E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85961</PID><PIDType>1</PIDType><SID>S-1-5-21-3360761034-2530474903-3154866557</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 740</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.2.7 </Version><SMBIOSVersion major="2" minor="4"/><Date>20110803000000.000000+000</Date></BIOS><HWID>040D0700018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7601.17514


Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-XXXX-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-XXXX-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-XXXX-7601.0000-2052013
Installation ID: 00118407835586189XXXXX00402481672056404103928150361633
Partial Product Key: HVTHH
License Status: Licensed
Volume activation expiration: 258060 minute(s) (179 day(s))
Remaining Windows rearm count: 1
Trusted time: 03/03/2016 09:28:02


Key Management Service client information
    Client Machine ID (CMID): eed12290-XXXX-4c7d-90ff-72d7c69622f9
    KMS machine name from DNS: XXXXXXXXXXX:XXXX
    KMS machine extended PID: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    Activation interval: 120 minutes
    Renewal interval: 10080 minutes
    KMS host caching is enabled


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:2:2016 22:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: KgAAAAAAAAABAAEAAgABAAAAAQABAAEAeqga/cLtYl06HhbGTMUwnPAg


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          bMk    
  FACP            DELL          bMk    
  HPET            DELL          bMk    
  BOOT            DELL          bMk    
  MCFG            DELL          bMk    
  SSDT            PTLTD         POWERNOW
  ASF!            DELL          bMk    
  SLIC            DELL          bMk
 
Okay, thanks for that. It hasn't flagged any particular concerns with regards to file tampering/corruption nor any concerns with regards to the machine's genuine validity. I'm presently having a coffee break in my university's maths department with little time to draw up full instructions right now. I'll post the next steps this evening if that's okay with you :)

Richard
 
One possible culprit I might mention is the Software Protection Service (SppSvc) itself. I've seen several service failures that generate update rollbacks and CMIADAPTER errors in CBS. HTTP is a common one, but I've seen others, as well. One thing I might recommend as a possible solution is to replace the SppSvc service key with a known good replacement (usually with a hive replacement, not a .REG, as permissions will be retained with a hive file). To the OP, I will let Niemiro detail any such instructions, as far as effecting this repair, if he deems it necessary.
 
Hello again!

I'm sorry about my slight delay here. I've been very busy working on the new version of SFCFix. Can you please collect the Components hive for me to examine?

Step#1 - Retrieve Components Hive


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.

@Surfpunk - that's a really great suggestion actually. Thanks for dropping by. I intend to look at the Components hive first as I've got a feeling the problem might be in there but if it's not I'll look where you suggest too. I believe that if that were the problem though then MGADiag should have picked it up earlier - one of the reasons I ran MGADiag in the first place. I'll wait and see to find out for sure though :)

Richard
 
timburgess said:
Thanks Richard,
Will see if I can get on this today
Click to expand...

Thank you! Best of luck :)

If you have any problems (you shouldn't do) let me know anyway. We usually use SFCFix with a
Code: 
Collect::
COMPONENTS

script to do this. The system's been a little patchy the last few days whilst I rolled out the SFCFix Version 3 website backend but I think it's back now. If we run into any difficulties with the RegBak method (again, we shouldn't), we can try SFCFix too.

Richard
 
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