[SOLVED] Windows can't update important files and services while the system is using them.

Elliot.gh · Mar 18, 2013

I had tried restarting my pc several times but still the same message appears. I have had errors when trying to update steam saying to check i have the latest version of directx which i assume is caused by windows not updating properly. On a bit of a side note my computer has been turning on from hibernation and from being fully shutdown by its self, which could be related to update issues or could be related to two hardware changes, namely my new key board and a second DVD reader/writer.

Im pretty stuck on what to do...

Elliot.gh · Mar 18, 2013

EDIT: Concerning my OS I am using Windows 7 Home Premium 64-bit

niemiro · Mar 19, 2013

Hello, and welcome to Sysnative :)

• Please download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again.
• After the download has completed, double-click the file and wait while it initializes.
• Click Yes to begin installation.

Once it has finished (please be patient, it may take 45mins to an hour to complete), please copy to Desktop, zip up, and upload C:\Windows\Logs\CBS\CheckSUR.persist.log.

This is quite unlikely to fix your issue (that will be next post), but I need to assess the state of the system before making the fix. It is possible that various files that should have been updated over the reboot have not been fully updated, and could be left in an inconsistent state if we just reset the reboot flags.

Thank you!

Richard

Elliot.gh · Mar 19, 2013

There we go :)

niemiro · Mar 28, 2013

Hello again :)

First, does the following file exist? C:\Windows\winsxs\Pending.xml

Then, please start an Elevated Command Prompt: How to start an Elevated Command Prompt in Windows 7 and Vista

and copy and paste in the following:
fsutil resource setautoreset true %systemdrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

and press enter after the final line if necessary.

If you are asked if you are sure, type Y and press enter.

Please let me know whether this resolves your problem.

Thank you!

Richard

Elliot.gh · Mar 29, 2013

Hello again :)

I searched and i'm afraid there is no such file, I just found a PendingRenames folder here C:\Windows\winsxs\Temp and a Pending.GRL here C:\Windows\winsxs\amd64_microsoft-windows-mfgrl_31bf3856ad364e35_6.1.7600.16385_none_b557b2a5fc14c4c1. But I suppose that's no use :/

niemiro · Mar 29, 2013

Elliot.gh said:
Hello again :)

I searched and i'm afraid there is no such file, I just found a PendingRenames folder here C:\Windows\winsxs\Temp and a Pending.GRL here C:\Windows\winsxs\amd64_microsoft-windows-mfgrl_31bf3856ad364e35_6.1.7600.16385_none_b557b2a5fc14c4c1. But I suppose that's no use :/

Don't worry about not finding it, it is a good thing! If you had found it, it is a problem we would need to fix. But since you have not found it, that particular problem does not exist :)

And the other two folders you have found need no action taking.

Please continue on with my other instructions if you have not already and let me know if they resolve your problem.

Thank you!

Richard

Elliot.gh · Mar 29, 2013

Sorry for the late reply but wooooooo! That fixed it! All 34 updates are now installed haha. Thanks a bunch for the help Richard! :) Have a great day!

niemiro · Mar 29, 2013

Elliot.gh said:
Sorry for the late reply but wooooooo! That fixed it! All 34 updates are now installed haha. Thanks a bunch for the help Richard! :) Have a great day!

I am really glad that your problem is now solved :)

I hope that you have a great day too :)

Richard

sunillai · Jun 10, 2013

niemiro said:
Hello again :)

First, does the following file exist? C:\Windows\winsxs\Pending.xml

Then, please start an Elevated Command Prompt: How to start an Elevated Command Prompt in Windows 7 and Vista

and copy and paste in the following:
fsutil resource setautoreset true %systemdrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

and press enter after the final line if necessary.

If you are asked if you are sure, type Y and press enter.

Please let me know whether this resolves your problem.

Thank you!

Richard

sunillai · Jun 10, 2013

Thanks lot, I had tried several method including microsoft,s but got vain but your above method it wonderful and updated my windows 7 pending since last 8 months, Microsoft must include this is for fixing update
sunil kumar sharma

Fortube · Jan 30, 2014

Hello.
In the solution there is that first part. I have that "pending.xml" file. And that second part gave me some kind of error. :huh:

Siim.

BellaRotten · Jun 16, 2016

Hi I followed your instructions and it did not work for me. I got the process cannot be accessed by the file because it is being used by another program

I am at a complete loss here:huh:

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[SOLVED] Windows can't update important files and services while the system is using them.

Elliot.gh

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Elliot.gh

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niemiro

Senior Administrator, Windows Update Expert

Elliot.gh

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niemiro

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niemiro

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