[SOLVED] Windows 8 x64 BSOD ! HELP PLEASE !

Jaeden · Mar 20, 2013

Hello guys

My one month old HP laptop started experiencing frequent BSODs , after a few minutes of surfing the net or playing games. Installed my windows update. And also doing system restore to before the times where I experience BSODs. I also updated my drivers and did almost everything I could do. Even reinstalling windows.

Here's the system info :
- Windows 8 x64 (OEM version)
- Age of hardware : one month
- Never reinstalled OS

- CPU : i7-3632QM
- Video Card : AMD Radeon HD 7600M and Intel(R) HP Graphics 4000
- 700 GB hard drive , 8GB RAM

- System : Pavilion G6-2210XT

Thanks in advance

jcgriff2 · Mar 20, 2013

Hi -

Unfortunately, there are no mini-kernel dump files to process. It's possible that Windows System Restore got rid of them during the restore itself, Windows reinstall or perhaps your crash settings are incorrect.

I do see an 8.4 mb GB full kernel dump -

Code:

 Directory of C:\Windows

20/03/2013  01:12 PM     8,477,410,983    MEMORY.DMP

Copy \windows\memory.dmp to Documents; zip it up. It should compress to <5 MB - the site upload limit.

~~Attach it to your next post.~~

Regards. . .

jcgriff2

EDIT: 8.4 GB, not MB - apologies.

usasma · Mar 20, 2013

No memory dumps in the upload. Please do this: Set MiniDump
Then go to C:\Windows. Zip up the MEMORY.dmp file and upload it to a free file-hosting service and post a link to it here.

EventViewer shows STOP 0xFC, 0x113, 0xC2 errors
Also shows that the system tried to create memory dumps, but wasn't able to.

Please start with these free diagnostics: Initial Hardware Diagnostics
Post back with the results and we can move on from there.

Jaeden · Mar 20, 2013

There's a problem when I tried zipping up memory.dmp. It says files not found or no read permission. I am the administrator and the file is not locked for read only. Is it because its too large to be compressed ?

usasma · Mar 20, 2013

It's probably because it's in the Windows directory.
Copy it to the Desktop and try to zip it from there.

Jaeden · Mar 20, 2013

I tried to zip it but nothing seems to be running. So I add it to archive. And the file become 21MB and can not be uploaded. Is it okay if I add the file to 4shared ?

Jaeden · Mar 20, 2013

This is the link.
MEMORY - Download - 4shared

Im really sorry if Im causing problems/troubles for you. But I really really want this to be solved.

usasma · Mar 20, 2013

It is not a problem, this is what we do here and we're glad to be of help
Unfortunately, 4 Shared want's me to sign up for an account - and I will not do that.

Please try another upload site (such as SkyDrive or DropBox)

Jaeden · Mar 20, 2013

Heres the link again
https://www.dropbox.com/s/zsurb22q1khdp1h/MEMORY.zip

Really thank you !

jcgriff2 · Mar 20, 2013

Apologies on the dump size - it was 8.5 GB, not MB.

I downloaded the dump, but am getting a 0xc0000147 exception - "No Page File" when processing it; other errors too. Dump is corrupted:

Code:

Unable to get current machine context, NTSTATUS 0xC0000147

Code:

?: kd> .reload
**************************************************************************
THIS DUMP FILE IS PARTIALLY CORRUPT.
KdDebuggerDataBlock is not present or unreadable.
**************************************************************************
Unable to read PsLoadedModuleList
**************************************************************************
THIS DUMP FILE IS PARTIALLY CORRUPT.
KdDebuggerDataBlock is not present or unreadable.
**************************************************************************
KdDebuggerData.KernBase < SystemRangeStart
Loading Kernel Symbols
Unable to read PsLoadedModuleList
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147

Bugcheck = 0xfc = attempt to execute non-executable memory

Code:

BugCheck FC, {fffff8800752133a, 80000002a7584121, fffff8802ab1fae0, 2}

I believe the file is a full physical RAM memory dump (you do have 8GB RAM) and not a full kernel memory dump.

Please follow instructions by usasma on changing system crash settings per POST #3.

Did the system come with 8 GB RAM (2x4 GB)?

WMI reporting:

4 GB Kingston RAM stick - part # HP536727-H41-ELD
4 GB UNKNOWN Ram stick - part # CMSO4GX3M1A1600C11

I believe #2 is Corsair brand

That's an odd combination for an HP OEM system.

Run CPU-Z, "SPD" tab - review both SLOT1 & SLOT2. What is the RAM manufacturer's name for each?

http://www.cpuid.com/softwares/cpu-z/versions-history.html

Regards. . .

jcgriff2

Jaeden · Mar 20, 2013

Yeah I increase the RAM from 4GB to 8GB as the guy recommended me to do so. And its just like what you said, a 4GB Kingston stick and a 4GB Corsair stick. Are they the one causing the BSODs ?

jcgriff2 · Mar 20, 2013

Very well could be.

Take one out & see if the system stabilizes.

Jaeden · Mar 22, 2013

Thank guys ! I took out the 4GB corsair stick and no BSODs from then onwards. Thank you for your help, jcgriff and usasma ! Really thank you !

Jaeden · Mar 22, 2013

By the way , im sorry for the late reply , I was on a camp :) .

jcgriff2 · Mar 23, 2013

Hi -

Glad to hear the solve was that easy. RMA the stick if possible & get a matched set.

Thanks for posting back with the outcome - very much appreciated.

Regards. . .

jcgriff2

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[SOLVED] Windows 8 x64 BSOD ! HELP PLEASE !

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[SOLVED] Windows 8 x64 BSOD ! HELP PLEASE !

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