Windows 8 crashing after coming back from sleep

jhoubruno · Aug 15, 2013

Hi,

I just upgraded to Windows 8 Pro, and every time I put my laptop to sleep and come back, Windows crashes and the computer restarts. That's the only problem I have with the system, and I just updated the main drivers.

This is my laptop, and the BSOD files are below

· OS - Windows 8 x64 (Full Retail)
· Original OS - Windows 7 Home Premium
· HP Pavilion g6-1d11x B7S84UA
· Video Card - AMD Radeon HD 6520G

View attachment Documents.rar

Thanks.

Patrick · Aug 15, 2013

Hi,

The attached DMP files are of the KERNEL_DATA_INPAGE_ERROR (7a) bugcheck.

Windows could not read a file from the disk that is supposed to be there. It may indicate the hard disk has bad sectors, hardware (disk, controller, memory) issues, a virus infection or a bug in a device driver.

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

1. I see you have !avast installed, I am going to recommend temporarily removing and replacing it with Windows 8's built-in Windows Defender for troubleshooting purposes.

!avast removal tool - avast! Uninstall Utility | Download aswClear for avast! Removal

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

If the above do not help, let's run some hard disk diagnostics:

Chkdsk:
There are various ways to run Chkdsk~

Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:

Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

SeaTools | Seagate

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

Regards,

Patrick

jhoubruno · Aug 15, 2013

Thank you for the help, Patrick. However, I did all you told me to do, and the problem persists. Are there other options?

Patrick · Aug 15, 2013

You did everything I listed above? What were the chkdsk results, Seatools results, etc?

jhoubruno · Aug 16, 2013

Yes. First I uninstalled avast! and DaemonTools, and checked to see if the problem was resolved.

Then I ran Chkdsk, and the results are attached. I checked to see if worked.

Then I ran the Seagate tests you told me to. I didn't run Long Generic, Fix All, nor the Advanced ones. It still doesn't work.

And I noticed that if I shut the pc down, and turn it on again, the same thing happens. The first thing to appear is the blue screen, and then the computer restarts and loads normally.

View attachment CHKDSKResults.txt

Hope you have any idea of what's happening.
And thanks for the help so far. It's much appreciated.

Patrick · Aug 16, 2013

Hi,

Did Seatools find any issues, and can you please attach the latest dump files ONLY?

Regards,

Patrick

jhoubruno · Aug 16, 2013

Hi,

Seatools didn't find any issues. It said "passed" in all the tests.

Here's the new dump files.

View attachment Windows7_Vista_jcgriff2.rar

Thanks.

Patrick · Aug 16, 2013

All of the dumps are still of the KERNEL_DATA_INPAGE_ERROR (7a) bugcheck. How are the physical connections to the hard disk and the controller itself? I'd recommend removing the cables and re-seating them. If this laptop is still under warranty though, rather than opening it up and risking voiding the warranty, at this point I would go no further and contact HP for a repair if warranty allows.

If physical connections are not the issue, you may have a disk controller issue itself. However, let's try a Memtest as well -

Memtest86+:

Download Memtest86+ here:

Memtest86+ - Advanced Memory Diagnostic Tool

Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

This information, if available to the program, can be displayed via a menu option.

Any other questions, they can most likely be answered by reading this great guide here:

FAQ : please read before posting

Regards,

Patrick

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